Photoshop: Character Panel causes instant crashes

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  • Problem
  • Updated 3 months ago
  • In Progress
  • (Edited)
Ever since upgrading to PS v20.0.0 I have experienced crashes when clicking on the font selector in the character panel. I am currently on 20.0.3 and still having the same issue.
I went through all of the troubleshooting steps of validating my fonts, running the "Font Test" script, and deleting potential problem fonts from my system.

The problem is that the crash is not fully repeatable. It doesn't really matter what I am doing leading up to the crash, it just seems random. For the most part the character panel works fine, but at least a few times a week I will get it to crash. My only thought is that I am using a Wacom stylus when clicking on it, but that seems unlikely.

Has anyone experienced this kind of issue before? Or is this a new bug in v20? I've gotten to the point of saving my file before I change any font due to its frequency.
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Joe Burns

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  • frustrated

Posted 5 months ago

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David, Official Rep

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Hey Joe,

Not what you probably want to hear, but I monitor the forums daily, particularly for font/text related issues.  I've never heard of this and don't recall any other reports since we put in the feature.

Would you mind sharing your System Info?  That might shed some light.  And, well, have you tried working with the stylus.  I've heard MANY issues involving styluses like that.

Thanks,
David
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Joe Burns

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I've now turned on Legacy Compositing. I'll see what happens and keep you updated.
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Joe Burns

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David,

I've gone the last few work days without a single crash. Out of curiosity, I switched off Legacy Compositing this morning to see if it would crash again. Sure enough, here a few hours later it crashed on me again. For whatever reason, I wasn't given a report window popup from Photoshop. The Apple window come up, but not the Adobe one I can send to you.

Also, something interesting that I've noticed is that Legacy Compositing is now checked back on after re-launching the program.
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Andrew Sender, Employee

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Hi Joe,
Could you possibly email me (sender@adobe.com) the PSD file you're working on where Photoshop randomly crashes?  I've been trying to investigate this issue for a while and appreciate any help I can find. 
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Joe Burns

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It wasn't a particular file that would trigger the issue.
Also, a crash has not occurred for a few weeks now. I'm not sure if toggling on Legacy Compositing fixed my problem, or if the changes made in update 20.0.4 made a difference.
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David, Official Rep

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Howdy Joe,

Thanks for the update.  Fingers crossed, that the setting change to Legacy Compositing fixed it.

Thanks again,
David