CC update mechanism not working well

  • 1
  • Problem
  • Updated 5 years ago
  • (Edited)
Can't update to 14.1.2 on my primary machine, but can on my laptop. Not a surprise as I couldn't do the last update either and two days of non English speaking tech support didn't help. Eventually a second tier guy took control of my screen and manually installed the Camera Raw update. I've deleted and reinstalled the CC App, deleted the opm.db file and done everything else I can think of except uninstallijng Photoshop CC because I'm afraid I won't be able to reinstall it, and it would be a pain to reinstall my plugins. I just don't have enough time available at the moment to spend another two days with tech support people who don't know what they are doing, won't pass me on to someone who does, change languages in midstream on the online chat and don't know anything about how to resolve the problem.
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William A Fuller

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Posted 5 years ago

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