Photoshop: CC adobe exchange panel showing in CS6 not CC

  • 1
  • Problem
  • Updated 5 years ago
  • Solved
  • (Edited)
unfortunately after updating my video driver my system lost it's profile. Had to reinstall CC. I told the cc app to download adobe exchange after cc seemed ok.

Now exchange won't showed up in cc but does in cs6. any ideas other than reinstalling cc for the fifth time
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John Maguire

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  • frustrated

Posted 5 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi John,

I saw another thread about this. The Exchange team is looking into the Exchange panel working with CC 14.1.2.

Hang tight, and don't try reinstalling for this. It won't help.
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Jonathan Ferman

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Hi John,

Apologies for the problems you have been experiencing. The first thing to check is if you updated a key component that Adobe Exchange requires. You can find the details here:

https://www.adobeexchange.com/cc

Please let me know and if not we can do further investigation.
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John Maguire

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Hi Jonathan, I followed the steps in,"https://www.adobeexchange.com/cc ," to no avail. Photoshop CC shows it under windows - extension, yet when it loads, a window opens that says, "cannot complete command because extension cannot be loaded.
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Jonathan Ferman

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Do you also have Adobe Extension Manager CC installed? That is the only other thing i can think of? In the mean time I will have one of the Adobe Exchange Engineering team contact you to get this resolved.

Apologies for this issue.

Jonathan
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Lea Savage, Employee

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Hi John,

Could you help by supplying the Photoshop log file? To enable generation of the log file please complete the following:

WINDOWS
Go to the Start Menu and type in ‘regedit’
Click regedit.exe from the Programs list
Navigate to Computer\HKEY_CURRENT_USER\Software\Adobe\CSXS.4
Increase the LogLevel to 6

MAC
In Terminal enter the following command:
sudo plutil -convert xml1 ~/Library/Preferences/com.adobe.CSXS.4.plist
open -a TextEdit ~/Library/Preferences/com.adobe.CSXS.4.plist

... a blob of XML should pop up in TextEdit. Modify the LogLevel entry to 6
LogLevel
6

Save your changes to the file.

Then back in terminal,
sudo plutil -convert binary1 ~/Library/Preferences/com.adobe.CSXS.4.plist

GENERATING THE LOG
Restart Photoshop and open Adobe Exchange. Once you receive the error, close Photoshop and send the following generated file to me at lesavage at adobe dot com.

WIN: C:\Users\\AppData\Local\Temp\csxs4-PHSP.log
MAC: /Users//Library/Logs/CSXS/csxs4-PHSP.log

Thanks in advance,
Lea
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Lea Savage, Employee

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Also John, do you see the same behaviour when you attempt to load another Extension such as Kuler?

Thanks,
Lea
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John Maguire

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Jeffrey, Lea. I feel bad wasting you time. Late yesterday I wiped my system and started over. Now everything is coming up fine in Photoshop CC. I had a feeling before that since the update for CS6 wasn't installing it may have had something to do with it.

I nice part is I didn't lose anything due to a great backup scheme. Again, Thank you for you time and effort. Steve