CC2017 is unstable

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  • Updated 1 year ago
CC2017 is one of the worst updates Adobe has released. In two weeks I've had more crashes than in the last five years of using the software.

Theses crashes are total. One minute I'm working, the next, I see my desktop. No hanging, no spinning colour wheel. From what I can tell there are some bugs with using the Free Transform function. In my experience these crashes occur when combining this task with the use of smart objects and also when selections are hidden (Cmd-H).

Other than the seriously slow new 'New Document' dialogue box, thanks for the legacy option, some things like the above have gone backwards and need a close look.
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Andrew Avvakoumides

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Posted 1 year ago

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Adam Jerugim, Employee

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Hi Andrew,

Can you provide some more details about your system?  Are you on Mac or Windows, maybe what type of hardware you're running?

I assume you've tried resetting your preferences?

Thanks,
Adam
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Andrew Avvakoumides

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Its and iMac (21.5-inch, Late 2009) and I'm running OS 10.11.3.

That's a no on the preferences. Would be reluctant to reset them and lose my keyboard shortcuts for digital painting.

Any suggestions welcome.
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Cristen Gillespie

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If you're worried that you might lose all your settings when you delete preferences, you can always save a copy of the entire Settings folder to another location as a backup (it's not a bad idea to back up KBSC and Workspaces, anyway, even if you don't bother with the rest of the settings). User Library> Preferences> Adobe Photoshop CC 2017 Settings. Plus you can always save your KBSC in the KBSC dialog itself. The icons for it are right under the name in the upper right, and next to the trashcan.

If you save your Prefs.psp file to another location, as well, you can easily try deleting your prefs to see if that solves the problem. If it doesn't, replace the saved .psp file, overwriting the new one, and you can move on. With just a very little forethought, it's not terribly difficult to protect yourself from losing important information for whatever reason (hard drive crash, for instance) or inconveniencing yourself very much when you want to see if your issue is corrupted preferences. They do sometimes tend to be rather delicate, especially when upgrading to a new version.
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Andrew Avvakoumides

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Thanks Cristen, I will give that a try and see if the problem persists.