CC Desktop still killing explorer.exe when updating itself

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  • Updated 1 month ago
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Hi,

This morning CC Desktop tried to update itself and (again) failed with error 183. I uninstalled it using Creative Desktop Uninstaller and tried again. This time, the update succeeded but during the update, explorer.exe was killed and my desktop disappeared for a while.

This has already been discussed in a few other theads. Killing the explorer.exe process just to avoid a reboot is absolutely unacceptable. Moreover, when explorer.exe is restored, it is in an unstable state that requires a logoff/login anyway.

Some have said that explorer.exe was crashing during the update. This is not true. explorer.exe is intentionally killed : the command doing this is recorded in the logs. Just look for explorer.killer in CoreSyncInstall.log.

This extremely bad programming practice has to stop. Period. Leave my system alone and do the installation job in a proper and standard way instead of acting like uneducated programmers.
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Patrick Philippot

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  • fed up

Posted 2 months ago

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Rikk Flohr, Official Rep

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Official Response
The Feedback Channel for the Creative Cloud app is found at https://creativecloud.uservoice.com/
I would recommend your posting on there as none of that team are present on this forum.

Otherwise you can contact support at this link for direct support with the Creative Cloud App: https://helpx.adobe.com/contact/support.html
(Edited)
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Patrick Philippot

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Rikk,

OK. Back again to the Uservoice topic. Here is an excerpt of the home page of this site :

How to share ideas:
  • Select the feedback forum for Creative Cloud Desktop (e.g. Apps section, Your work section).
  • Browse ideas and vote for the ones you like.
  • If your feedback or feature idea is not listed, post it.
How to report a bug:
If you're experiencing a bug with our application or any Creative Cloud application such as Photoshop, please directly contact our Adobe Support team: https://helpx.adobe.com/support.html

So, submitting bug reports there (as I already did twice regarding the same issues) is obviously hopeless. You don't even get an acknowledgement. And the only good idea  I have about CC Desktop is to be able to use and update PS and LR without it. This site is as desert as the Salt Lake. Uservoice ? Users shouting in the desert.

The CC Desktop nightmare is lasting since years for many of us. Nothing has been made to fix these issues. I give up. One of these days, I'll decide that I'm spending too much time writing reports, examining and uploading logs, trying to upload valuable information for the Devs, helping the users who are encountering the same problems, etc. Enough is enough. Now I'm just waiting for a project manager to decide to drop this terrible code to the garbage can. Just nuke it. If this doesn't happen and if this leads me again to situations where I can't even update or launch PS or Lightroom (this happened this summer), I'll switch to the competition. I don't like the Capture One UI that much but I can learn to live with it and I don't need a full featured PS. Affinity Photo is enough for photographers.
(Edited)
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Patrick Philippot

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By the way, when following the link provided above for bug report submissions  (https://helpx.adobe.com/support.html), one will have a hard time finding how to submit a bug report. It is possible to submit a crash report - when the application crashes and opens the Crash Reporter dialog -  but otherwise, if the bug doesn't trigger a crash, I don't see any way to submit a bug report, especially for CC Desktop (which is obviously supposed to be bug free - it is well known that all these problems are due to a wrong configuration of the user's system). Indeed, CC Desktop can fail very often but it almost never crashes and I have never seen it opening the Crash Reporter dialog.

Or maybe a bug that doesn't cause a crash is not a bug ?

Another funny link is this one (found with a Google Search) :

https://www.adobe.com/products/wishform.html

If you select Creative Cloud on this page, you are redirected to a non Adobe site that shows a bug report form but the first line in the page tells you this :

If your request is product specific, please do not use the form. Instead, select the product: http://www.adobe.com/products/wishform.html

That is, please go back the page that contains the link that brings you here. A new endless loop is started... Is CC Desktop a product ? If you select LR or PS in the initial page, you are redirected to.... this forum. Another loop in the loop has just started.

Look at maritzcx.com and allegiancetech.com to have an idea about to whom Adobe is subcontracting customer support.

When you have problems with DxO Photolab, Capture One, any Affinity product,... you have a direct link allowing to upload a bug report. Simple and direct. And usually, you get a reply. With Adobe, we're just entering a "passing the buck" game session. Inept.

And that's it for Adobe's Customer Support.
(Edited)