Lightroom: CC Desktop installation failed again

  • 1
  • Problem
  • Updated 1 year ago
  • (Edited)
Hi,

Always the same bug when installing an Adobe CC Desktop update :

- Adobe CC Desktop suggests an update
- The installer is downloaded and the installation begins
- At 100%, Adobe CC Desktop quits without any error message and that's it.
- When I relaunch CC Desktop, it suggests the update again... Never ending loop.

I have already explained what's happening but obviously, my reports didn't reach the developer. Trying again...

After the installation has crashed, I find myself with 2 folders on my disk that are 2 different copies of CC Desktop :

C:\Program Files (x86)\Adobe\Adobe Creative Cloud and C:\Program Files (x86)\Adobe\Adobe Creative Cloud. (in that case 3.9.0.334). The first one is the old version and the second is the new one. Obviously, the installer failed to make the switch.

So I have to manually rename the folders to C:\Program Files (x86)\Adobe\Adobe Creative Cloud.old and C:\Program Files (x86)\Adobe\Adobe Creative Cloud respectively after killing all the related running processes. I can then launch the new version and delete the old one.
Photo of Patrick Philippot

Patrick Philippot

  • 349 Posts
  • 62 Reply Likes
  • frustrated

Posted 2 years ago

  • 1
Photo of Patrick Philippot

Patrick Philippot

  • 349 Posts
  • 62 Reply Likes
And yes, Adobe CC Desktop is run as an administrator (I changed the .exe properties to make this sure).
Photo of Patrick Philippot

Patrick Philippot

  • 349 Posts
  • 62 Reply Likes
Same problem today with version 3.9.1.335. But this time I had 3 foldersfolders containing a copy of Adobe Desktop CC :  C:\Program Files (x86)\Adobe\Adobe Creative Cloud, C:\Program Files (x86)\Adobe\Adobe Creative Cloud.3.9.1.335  and C:\Program Files (x86)\Adobe\Adobe Creative Cloud_bkp1.
Photo of Patrick Philippot

Patrick Philippot

  • 349 Posts
  • 62 Reply Likes
C:\Program Files (x86)\Adobe\Adobe Creative Cloud and C:\Program Files (x86)\Adobe\Adobe Creative Cloud. (in that case 3.9.0.334).
Typo: this should read

C:\Program Files (x86)\Adobe\Adobe Creative Cloud and C:\Program Files (x86)\Adobe\Adobe Creative Cloud.<version_number> (in that case 3.9.0.334).
Photo of Patrick Philippot

Patrick Philippot

  • 349 Posts
  • 62 Reply Likes
New CC Desktop update today and still the same problem. The installer quits without any error message before deleting the old folder and renaming the new one.