Photoshop CC 2019: Crashes if one tries to close out the Library/ Learn tab group

  • 1
  • Problem
  • Updated 2 weeks ago
  • (Edited)
I'm looking to maximize working space on my 15" laptop screen, so that means closing out or condensing unnecessary menu and tab items when in Photoshop.

Anytime I try to collapse the Learn or the libraries tab, it will boot me out of the program with a crash report and won't let me save my work.


To repeat the error, all I have to do is right click on the menu that would otherwise give me the choice to close it.

Actually I don't even have to right click the double arrow thing. Even a normal single left click will cause the same issue. Now it seems to be affecting my CC 2018 as well.
Photo of Mary Ingold

Mary Ingold

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  • annoyed

Posted 2 weeks ago

  • 1
Photo of Mary Ingold

Mary Ingold

  • 6 Posts
  • 0 Reply Likes
Looking for help. About to give up on my subscription.

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="2.0.3" clientVersion="2.0.3" applicationName="Adobe Photoshop CC" applicationVersion="20.0.1" build="20181029.r.41" source="Windows-Client">
<time year="2018" month="12" day="3" hour="2" minute="34" second="42" timeoffset="-360" timezone="Central Standard Time"/>
<user guid="b848dd1e-a8f5-4053-b9fa-5bc62efca316"/>
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<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFB634BB77D">
<backtrace crashedThread="0">
<thread index="0">
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<dumpType>
Mini
</dumpType>
</crash>

</crashreport>

(Edited)
Photo of Mary Ingold

Mary Ingold

  • 6 Posts
  • 0 Reply Likes
Anyone? I feel kind of ignored here. I am disappointed with this forum. If it were anyone else here asking about the same problem would you answer?
(Edited)
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14678 Posts
  • 1958 Reply Likes
It looks to be graphics driver related. Have you tried updating your graphics driver or disabling "Use Graphics Driver"?