Photoshop CC 2019: Crashes every time I try open a Jpeg file in PS (macOS High Sierra 10.13.6)

  • 1
  • Problem
  • Updated 6 months ago
  • (Edited)
I REALLY need help resolving this issue. I resorted to using an older machine with an older version of photoshop just to work around. 

For some time PS was crashing when trying to open PNG's but this seems to hav resolved itself on my latest re-install. PSD files open fine.

- I have tried un-installing and re-installing, multiple times. 
- Installing Older versions of Photoshop 
- Re-installed the whole Adobe suite. 

I'm unsure if it's a Mac or PS error. 

Crash Log Below:
Process:               Adobe Photoshop CC 2019 [1044]
Path:                  /Applications/Adobe Photoshop CC 2019/Adobe Photoshop CC 2019.app/Contents/MacOS/Adobe Photoshop CC 2019
Identifier:            com.adobe.Photoshop
Version:               20.0.1 (20.0.1.323)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Adobe Photoshop CC 2019 [1044]
User ID:               501

Date/Time:             2019-01-07 14:55:00.033 +0800
OS Version:            Mac OS X 10.13.6 (17G2208)
Report Version:        12
Bridge OS Version:     3.2 (16P2542)
Anonymous UUID:        A1E6DE10-1E5C-F99B-FAF5-A969B1428174


Time Awake Since Boot: 1800 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGBUS)
Exception Codes:       KERN_PROTECTION_FAILURE at 0x000060c000865580
Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Bus error: 10
Termination Reason:    Namespace SIGNAL, Code 0xa
Terminating Process:   exc handler [0]

VM Regions Near 0x60c000865580:
    MALLOC_NANO            000060c000000000-000060c000800000 [ 8192K] rw-/rwx SM=PRV  
--> MALLOC_NANO            000060c000800000-000060c000a00000 [ 2048K] rw-/rwx SM=COW  
    MALLOC_NANO            000060c000a00000-000060c000e00000 [ 4096K] rw-/rwx SM=PRV  

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   ???                            0x000060c000865580 0 + 106377758791040
1   com.adobe.CameraRaw            0x0000000176f074e8 0x176cc8000 + 2356456
2   com.adobe.Photoshop            0x000000010f978800 0x10e8c9000 + 17496064
3   com.adobe.Photoshop            0x000000010f3d1590 0x10e8c9000 + 11568528
4   com.adobe.Photoshop            0x000000010f4d0d44 0x10e8c9000 + 12614980
5   com.adobe.Photoshop            0x000000010f4d1651 0x10e8c9000 + 12617297
6   com.adobe.Photoshop            0x000000010f4d1347 0x10e8c9000 + 12616519
7   com.adobe.Photoshop            0x000000010f4d173e 0x10e8c9000 + 12617534
8   com.adobe.Photoshop            0x000000010f8e7326 0x10e8c9000 + 16900902
9   com.adobe.Photoshop            0x000000010f8e6a56 0x10e8c9000 + 16898646
10  com.adobe.Photoshop            0x000000010ec2f108 0x10e8c9000 + 3563784
11  com.adobe.Photoshop            0x000000010ec2e88e 0x10e8c9000 + 3561614
12  com.adobe.Photoshop            0x000000010ec4f38a 0x10e8c9000 + 3695498
13  com.adobe.Photoshop            0x000000010ec4eb4c 0x10e8c9000 + 3693388
14  com.adobe.Photoshop            0x000000010ec6580d 0x10e8c9000 + 3786765
15  com.adobe.Photoshop            0x000000010ec39f7b 0x10e8c9000 + 3608443
16  com.adobe.Photoshop            0x000000010ec3941f 0x10e8c9000 + 3605535
17  com.adobe.Photoshop            0x000000010f074a20 0x10e8c9000 + 8043040
18  com.adobe.Photoshop            0x000000010f0b7531 0x10e8c9000 + 8316209
19  com.adobe.PSAutomate          0x0000000152dd4d8e 0x152cd1000 + 1064334
20  com.adobe.PSAutomate          0x0000000152d79289 0x152cd1000 + 688777
21  com.adobe.PSAutomate          0x0000000152cf6806 0x152cd1000 + 153606
22  com.adobe.PSAutomate          0x0000000152e13794 MultiScript::TProxyBase::call(int, ScCore::Array const&, ScCore::Variant&, ScCore::Error*) + 100
23  com.adobe.AdobeScCore          0x0000000119446cb4 ScCore::LiveObject::apply(ScCore::LiveObject&, int, ScCore::Array const&, ScCore::Variant&, ScCore::Error*) const + 388
24  com.adobe.AdobeExtendScript    0x00000001193a2d54 ScScript::LiveObjectFunction::propCall(ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&) + 404
25  com.adobe.AdobeExtendScript    0x0000000119333e3d jsOpCall::run(jsRunner&, ScScript::ESVariant&) const + 813
26  com.adobe.AdobeExtendScript    0x00000001193386f7 jsOpLocalAssign::run(jsRunner&, ScScript::ESVariant&) const + 87
27  com.adobe.AdobeExtendScript    0x000000011933c552 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
28  com.adobe.AdobeExtendScript    0x000000011933debc jsOpTry::run(jsRunner&, ScScript::ESVariant&) const + 220
29  com.adobe.AdobeExtendScript    0x000000011933c552 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
30  com.adobe.AdobeExtendScript    0x000000011933740e jsOpIf::run(jsRunner&, ScScript::ESVariant&) const + 222
31  com.adobe.AdobeExtendScript    0x000000011933c552 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
32  com.adobe.AdobeExtendScript    0x000000011933debc jsOpTry::run(jsRunner&, ScScript::ESVariant&) const + 220
33  com.adobe.AdobeExtendScript    0x000000011933c552 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
34  com.adobe.AdobeExtendScript    0x000000011933647a jsOpFunction::run(jsRunner&, ScScript::ESVariant&) const + 410
35  com.adobe.AdobeExtendScript    0x00000001193634a2 jsRunner::run(ScScript::ESVariant&) + 114
36  com.adobe.AdobeExtendScript    0x000000011934de9b jsFunction::propCall(ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&) + 155
37  com.adobe.AdobeExtendScript    0x0000000119333e3d jsOpCall::run(jsRunner&, ScScript::ESVariant&) const + 813
38  com.adobe.AdobeExtendScript    0x00000001193386f7 jsOpLocalAssign::run(jsRunner&, ScScript::ESVariant&) const + 87
39  com.adobe.AdobeExtendScript    0x000000011933c552 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
40  com.adobe.AdobeExtendScript    0x000000011933740e jsOpIf::run(jsRunner&, ScScript::ESVariant&) const + 222
41  com.adobe.AdobeExtendScript    0x000000011933c552 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
42  com.adobe.AdobeExtendScript    0x000000011933debc jsOpTry::run(jsRunner&, ScScript::ESVariant&) const + 220
43  com.adobe.AdobeExtendScript    0x000000011933c552 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
44  com.adobe.AdobeExtendScript    0x000000011933647a jsOpFunction::run(jsRunner&, ScScript::ESVariant&) const + 410
45  com.adobe.AdobeExtendScript    0x00000001193634a2 jsRunner::run(ScScript::ESVariant&) + 114
46  com.adobe.AdobeExtendScript    0x000000011934de9b jsFunction::propCall(ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&) + 155
47  com.adobe.AdobeExtendScript    0x0000000119333e3d jsOpCall::run(jsRunner&, ScScript::ESVariant&) const + 813
48  com.adobe.AdobeExtendScript    0x000000011933c552 jsOpStatements::run(jsRunner&, ScScript::ESVariant&) const + 146
49  com.adobe.AdobeExtendScript    0x000000011933647a jsOpFunction::run(jsRunner&, ScScript::ESVariant&) const + 410
50  com.adobe.AdobeExtendScript    0x00000001193634a2 jsRunner::run(ScScript::ESVariant&) + 114
51  com.adobe.AdobeExtendScript    0x000000011934df57 jsFunction::propCall(ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&) + 343
52  com.adobe.AdobeExtendScript    0x000000011938668c ScScript::RealEngine::exec(int, ScScript::Object&, ScScript::Object&, ScCore::BasicArray const&, ScScript::ESVariant&, int) + 364
53  com.adobe.AdobeExtendScript    0x0000000119388936 ScScript::RealEngine::eval(ScScript::Script&, ScCore::Variant*, int, int, ScCore::Variant const*) + 646
54  com.adobe.AdobeExtendScript    0x000000011938861d ScScript::RealEngine::eval(ScCore::String const&, ScCore::Variant*, int, int, ScCore::Variant const*, ScCore::String const*, int) + 189
55  com.adobe.PSAutomate          0x0000000152e09c8b 0x152cd1000 + 1281163
56  com.adobe.PSAutomate          0x0000000152e0a7d4 0x152cd1000 + 1284052
57  com.adobe.PSAutomate          0x0000000152e2d6fb 0x152cd1000 + 1427195
58  com.adobe.Photoshop            0x000000010f17954a 0x10e8c9000 + 9110858
59  com.adobe.Photoshop            0x0000000110986a40 0x10e8c9000 + 34331200
60  com.adobe.PlugPlugOwl          0x0000000119cc1575 PlugPlugErrorCode boost::_bi::bind_t, boost::arg<2>, boost::arg<3>, boost::arg<4> > >::operator()(char const*&, char const*&, void (*&)(void*, PlugPlugErrorCode, char const*), void*&) + 59
61  com.adobe.PlugPlugOwl          0x0000000119cc141a boost::detail::function::function_obj_invoker4, boost::arg<2>, boost::arg<3>, boost::arg<4> > >, PlugPlugErrorCode, char const*, char const*, void (*)(void*, PlugPlugErrorCode, char const*), void*>::invoke(boost::detail::function::function_buffer&, char const*, char const*, void (*)(void*, PlugPlugErrorCode, char const*), void*) + 60
62  com.adobe.PlugPlugOwl          0x0000000119cc7386 csxs::services::host::ApplicationCallbacksLogger::AsyncEvaluateScript(char const*, char const*, void (*)(void*, PlugPlugErrorCode, char const*), void*) + 96
63  com.adobe.PlugPlugOwl          0x0000000119c817de csxs::commands::CmdAsyncEvalRawScriptImpl::EvaluateScript(char const*, char const*, void (*)(void*, PlugPlugErrorCode, char const*), void*) + 76
64  com.adobe.PlugPlugOwl          0x0000000119d1bb0a csxs::services::ui::html::EvalScriptCommand::Execute() + 224
65  com.adobe.PlugPlugOwl          0x0000000119ced369 -[PlugPlugHtmlIpcServerEndpoint internalEvalScript:] + 416
66  com.apple.Foundation          0x00007fff580b12b5 __NSThreadPerformPerform + 334
67  com.apple.CoreFoundation      0x00007fff55f8ba11 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
68  com.apple.CoreFoundation      0x00007fff5604542c __CFRunLoopDoSource0 + 108
69  com.apple.CoreFoundation      0x00007fff55f6e470 __CFRunLoopDoSources0 + 208
70  com.apple.CoreFoundation      0x00007fff55f6d8ed __CFRunLoopRun + 1293
71  com.apple.CoreFoundation      0x00007fff55f6d153 CFRunLoopRunSpecific + 483
72  com.apple.HIToolbox            0x00007fff55257d96 RunCurrentEventLoopInMode + 286
73  com.apple.HIToolbox            0x00007fff55257b06 ReceiveNextEventCommon + 613
74  com.apple.HIToolbox            0x00007fff55257884 _BlockUntilNextEventMatchingListInModeWithFilter + 64
75  com.apple.AppKit              0x00007fff53508a73 _DPSNextEvent + 2085
76  com.apple.AppKit              0x00007fff53c9ee34 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 3044
77  com.adobe.Photoshop            0x0000000110c7baa2 0x10e8c9000 + 37431970
78  com.apple.AppKit              0x00007fff534fd885 -[NSApplication run] + 764
79  com.adobe.Photoshop            0x0000000110c7c802 0x10e8c9000 + 37435394
80  com.adobe.Photoshop            0x0000000110c7def1 0x10e8c9000 + 37441265
81  com.adobe.Photoshop            0x000000010ec3a67c 0x10e8c9000 + 3610236
82  com.adobe.Photoshop            0x000000010f043850 0x10e8c9000 + 7841872
83  com.adobe.Photoshop            0x000000010f043979 0x10e8c9000 + 7842169
84  libdyld.dylib                  0x00007fff7de83015 start + 1


Thread 0 crashed with X86 Thread State (64-bit):
  rax: 0x00007f8e0b72da00  rbx: 0x0000000000000000  rcx: 0x0000000000000000  rdx: 0x000000017b544698
  rdi: 0x00007f8e18429800  rsi: 0x00000001187f2960  rbp: 0x00007ffee1331a70  rsp: 0x00007ffee1331a28
   r8: 0x0000000000000000   r9: 0x000060c00084c9c0  r10: 0x00007fffb0235900  r11: 0x0000600000096380
  r12: 0x0000000000000000  r13: 0x00007f8e18429800  r14: 0x0000000000000011  r15: 0x00007ffee1331cd8
  rip: 0x000060c000865580  rfl: 0x0000000000010206  cr2: 0x000060c000865580
  
Logical CPU:     2
Error Code:      0x00000015
Trap Number:     14

External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 1470
    thread_create: 0
    thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=949.0M resident=0K(0%) swapped_out_or_unallocated=949.0M(100%)
Writable regions: Total=1.7G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=1.7G(100%)
 
                                VIRTUAL   REGION 
REGION TYPE                        SIZE    COUNT (non-coalesced) 
===========                     =======  ======= 
Accelerate framework               640K        5 
Activity Tracing                   256K        2 
CG backing stores                 23.1M       13 
CG image                           576K       41 
CoreAnimation                      128K        8 
CoreGraphics                         8K        2 
CoreImage                          168K       17 
CoreUI image data                 1896K       14 
CoreUI image file                  188K        5 
Foundation                           4K        2 
Image IO                           264K       27 
Kernel Alloc Once                    8K        2 
MALLOC                           785.0M      174 
MALLOC guard page                   80K       16 
MALLOC_LARGE (reserved)            412K        2         reserved VM address space (unallocated)
Memory Tag 242                      12K        2 
OpenGL GLSL                        256K        4 
SQLite page cache                   64K        2 
STACK GUARD                       56.3M       86 
Stack                            240.2M       93 
VM_ALLOCATE                      670.0M      129 
__DATA                            76.6M      434 
__FONT_DATA                          4K        2 
__GLSLBUILTINS                    2588K        2 
__LINKEDIT                       240.8M       77 
__TEXT                           708.2M      392 
__UNICODE                          560K        2 
libnetwork                         640K        4 
mapped file                      105.2M       83 
shared memory                     3464K       23 
===========                     =======  ======= 
TOTAL                              2.8G     1635 
TOTAL, minus reserved VM space     2.8G     1635 

Model: MacBookPro15,1, BootROM 220.230.16.0.0 (iBridge: 16.16.2542.0.0,0), 6 processors, Intel Core i7, 2.2 GHz, 16 GB, SMC 
Graphics: kHW_IntelUHDGraphics630Item, Intel UHD Graphics 630, Built-In
Graphics: kHW_AMDRadeonPro555XItem, Radeon Pro 555X, PCIe
Memory Module: BANK 0/ChannelA-DIMM0, 8 GB, DDR4, 2400 MHz, Micron, 8ATF1G64HZ-2G6E1 8ATF1G64HZ-2G6E1
Memory Module: BANK 2/ChannelB-DIMM0, 8 GB, DDR4, 2400 MHz, Micron, 8ATF1G64HZ-2G6E1 8ATF1G64HZ-2G6E1
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x7BF), wl0: Jun 24 2018 21:16:16 version 9.130.28.44.32.1.55 FWID 01-55577fa3
Bluetooth: Version 6.0.7f11, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB 3.1 Bus
USB Device: USB2.0 Hub
USB Device: USB-C Digital AV Multiport Adapter
USB Device: USB3.0 Hub
USB Device: Elements 25A1
USB Device: iBridge Bus
USB Device: iBridge DFR brightness
USB Device: iBridge Display
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Headset
USB Device: iBridge ALS
USB Device: iBridge FaceTime HD Camera (Built-in)
USB Device: iBridge
Thunderbolt Bus: MacBook Pro, Apple Inc., 30.2
Thunderbolt Bus: MacBook Pro, Apple Inc., 30.2
Photo of Ryan Vincent

Ryan Vincent

  • 4 Posts
  • 0 Reply Likes
  • frustrated

Posted 10 months ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15640 Posts
  • 2373 Reply Likes
If you can submit a crash log with your email address, it can help us see the resolved code: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

I can kinda make out that something in Extendscript is being triggered. If you go to File > Scripts > Script Events Manager... is anything enabled in there?
Photo of Ryan Vincent

Ryan Vincent

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Hi Jeffrey, thanks for getting back to me. 

I had a look at your suggestion today and nothing is enabled in Scripts Event Manager. 

Any other ideas? 

The crash report is in this thread. Could you see anything that stood out? 

I submitted one of my crash logs with an email address but figured I'm probably in a really long queue. 
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15586 Posts
  • 2345 Reply Likes
The only thing that stood out was the stuff about "com.adobe.AdobeExtendScript" but it happens way down the stack. Usually you look at things at the top of the stack, but as I stated, it's not resolved code (all 1s and 0s). That code gets resolved when it's submitted through our system. I don't see your log, yet. It sometimes takes several hours to run through the system. I'll keep an eye out for it.

The other thing I'd suggest trying it restoring your prefs. Restore preferences
Photo of Ryan Vincent

Ryan Vincent

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Also FYI I updated to Mojave and still having the same issue. 
Photo of Harsimran Basra

Harsimran Basra

  • 2 Posts
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Hey Ryan! Was the issue resolved for you? I've been facing the same issue lately
Photo of Ryan Vincent

Ryan Vincent

  • 4 Posts
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@Harsimran Basra the only was I got this resolved was by contacting customer support through their chat service and then letting them connect remotely to my machine. It took an hour or so but the problem was eventually resolved.

Hoping it stays this way! 
Photo of Danny Lewandowski

Danny Lewandowski

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What was the solution? I'm having this issue now even after re-installing and deleting all preferences.