Photoshop CC 2018: PNG Image Sequence Export Not Working

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  • Problem
  • Updated 8 months ago
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  • (Edited)
Just installed CC 2018 on 2 fresh new computers, and everything works fine except for png image sequence export. When we try it just says "Could not complete the Render Video command because of a program error". Any idea why?
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Math

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Posted 11 months ago

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Math

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**UPDATE** This problem seems to be specific to CC 2018, we downgraded to 2017 for now
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Loek Vugs

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I have a similar problem with cc2018. Whenever I try to export a png sequence, the png option isn't available. You can still see the option 'png', but it's grayed out.
Same here. With the CC 2017 version I didn't have any problem but since I updated to the CC 2018 that same message appears, about a program error, after I click the Render button when I want a sequence of PNG images.
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Kris Orpilla

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Just installed 2018 friday 11/3/17 and could not export PNG sequences from Export/Render Video option.  Uninstalling 2018.... sigh.  Back to cc 2017 for now.
(Edited)
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David Richardson

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Hi

I get the same trying to render to a PNG sequence


From a frame timeline using File > Export > Render video to png sequence I get the "Program Error"

From a video timeline using Render video in the timeline menu the PNG option in Image sequence is greyed out

 

(CC2018 on Windows 10 v1709)

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Haylee Ladesich

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This is the exact same problem I'm having where all the  PNG/alpha channel options are grayed out so you can't change them.  I really hope they fix this soon because I'm a sitting duck out here now!
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John McAssey

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Too many bugs in CC 2018.....
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James Monaco

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And also, if you export your frames as Photoshop Files, it flattens them and fills in the background. Really top notch stuff...
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Ana Danoski

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Also had this problem. 

Ended up testing out the other imports and BMP and JPG still works. I didn't need transparency (this time) so I ended up exporting it out as JPGs and then converted them to PNGs.
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LKZA

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Trying to export an image sequence and Photoshop CC 2018 gets stuck on "Initializing Video Export" it hangs there. 
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Ariel Kotzer

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awaiting solution
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Haylee Ladesich

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This reply was created from a merged topic originally titled Can no longer render video or image sequences with alpha channel/transparency in ....

Unsure if this bug has been reported before or not, but with the CC 2018 upgrade I've noticed that the settings to render animations with transparent backgrounds in Photoshop are grayed out and you can no longer select them...so it's now pretty much impossible to render videos or image sequences with transparency. I used to do this all the time, and have no idea why this is suddenly the case.

So for example, in the past if I wanted to render an animation in the timeline with a transparent background I could go File>Export>Render Video and then in the settings select "Photoshop Image Sequence" set the file format to PNG from the drop down menu, then set the alpha channel to "straight-unmatted" under the Render Options, and I'd be good to go. But with the update to CC 2018, for some reason the PNG file format and Alpha Channel settings are grayed out, so you can't actually select them. It makes no sense.

Similarly, I'm also unable to export animations in the timeline as MP4's with transparent backgrounds, because, like with the image sequence formats, the option to change the alpha channel settings under Render Options is grayed out so you can't select it. This was actually something I noticed recently in CC 2017 as well, but I was able to get around the problem by exporting my animations as PNG Sequences instead, which as I just mentioned, is no longer possible for some reason. This problem is SUPER weird to me, because I can render transparent MP4's in After Effects perfectly fine, I only encounter the problem in Photoshop and they both use Adobe Media Encoder for this function. 

I know a few other folks who are having the exact same problem on both Mac and Windows machines so I'm pretty sure it's a bug on Adobe's end. This is a pretty big hindrance and I would really appreciate it if someone from Adobe could take a look into this. (But if anyone else experienced these problems and was able to fix them somehow, I'm open to your suggestions.) If it matters I'm running Windows 10 Build 15063. Thanks!
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Loek Vugs

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Hey!
A week ago adobe responded to this thread and asked for files that is giving the problems you are describing. I send them a file and they responded so they are aware of the issue and are most likely working on it.
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Pete Green, Customer Advocate

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Thanks for the report, and sorry for the inability to export PNG image sequences, we have been able to reproduce this with the help of the community and are currently investigating. Stay tuned.

Regards
Pete
(Edited)
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David Richardson

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Sorry Pete - the image is not fixed here with v19.0.1 on Windows 10.

- From a video timeline - Render to PNG image sequence is greyed

- From a frame animation timeline - Export - render to PNG sequence gives Program error

I shared a file with Hannah last week, happy to share /test as required.


Dave


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Loek Vugs

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Hi Pete,

It's not fixed for me either on windows 7. Same problem appears when trying to export a png sequence.
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Pete Green, Customer Advocate

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Looks like I made a mistake. Sorry folks, this fix did not make it into the release. My apologies. 
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Mo Mo

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Hey, Pete. Any ETA on the fix since it couldn't make it for the most recent one?
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JEA

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Also, if one makes a Timeline (Create Video Timeline) the png file format disappears from File>Save As.

Opening a video or creating a Video layer does the same as well.
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Mo Mo

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Any ETA on the fix
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Артем Водорез

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Any news? 2 months... nothing changes
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Kris Orpilla

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Indeed 2 months without upgrading... please patch this Adobe
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Jonathan Robert Wilson

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Awaiting patch as well. I have to use my old mac running CC 2015 to get it to work.
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Andres Suaza

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Waiting here for ''another official Respond! 
Please, this is urgent
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Hannah Nicollet, Official Rep

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Hi Everyone,

Thank you all for your feedback. This issue will be resolved in the next release of Photoshop. 

Regards,
Hannah
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Loek Vugs

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Hi Hannah,

Can you give any indication of when this new release might be available?

Regards,
Loek
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Joseph Parks

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Can you confirm the release of the new update? It would be helpful to calm a client down.
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Hannah Nicollet, Official Rep

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Being a publicly traded company we cannot share timelines, but if you look at the general pace between releases, that should give you a good idea of how long it will be until the next release. 

If this issue is affecting your workflow and you want a fix immediately, the easiest solution for the time being would probably be to install a previous version. If you have actions and presets, you'll want to save a copy of that folder (here's a screen shot of where they are on my Mac), but you can find them here:



Detailed instructions are here: https://helpx.adobe.com/photoshop/using/preset-migration.html

Actually installing a previous version takes very little time. Open the Creative Cloud desktop application and follow the images below:





Detailed instructions are here (scroll down to "install previous version of apps"): https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html

Thanks,
Hannah
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Loek Vugs

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Hi Hannah,
With a next release do you mean a full on release (like CC 2018) or just a patch?
I tried switching back to cc 2017, but for some reason the timeline in that one plays really slowly. So currently I'm using cc 2018 and every time I need to export a sequence I switch back to cc 2015. I could use only CC 2015, but then I'm missing out on the new features released since then.
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Hannah Nicollet, Official Rep

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Hi Loek,

19.1 will be a feature release, so there will be new functionality in addition to fixes such as this one. We will announce the new features when 19.1 goes live, in addition to announcing bug fixes on their threads.

Regards,
Hannah
(Edited)
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Joseph Parks

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I can't get this work. It won't even bring up the render video dialogue box, and goes straight to rendering (at 29fps; not what I want), and then hangs at 50%. What is being done? Thanks
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Hannah Nicollet, Official Rep

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Official Response
Hey Everyone!

I am happy to announce that this issue should be resolved in the release of Photoshop that just went live, 19.1. Please open your Creative Cloud desktop app, update Photoshop and try it out!

Thank you,
Hannah

Adobe Blog: Selections Improvements, Advanced Support for Windows High-Density Monitors and More

What's new: https://helpx.adobe.com/photoshop/using/whats-new.html
What's fixed: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

Instructions for updating: https://helpx.adobe.com/creative-cloud/help/update-app.html
(Edited)
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Pete Green, Customer Advocate

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Thanks for the screenshot, however it's describing a different behavior from what this thread is about. Are you getting the same program error? What happens when the progress bar finishes?

Can you confirm that the 19.1 update installed properly?

Regards
Pete
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Артем Водорез

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Problem is not solved with update 19.1

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Hannah Nicollet, Official Rep

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separate issue

Please reference the new conversation here: CC 2018 Photoshop: Video Render Stalls at 50%