Photoshop CC 19.1: Video Render Stalls at 50%

  • 10
  • Problem
  • Updated 6 days ago
  • Solved
  • (Edited)
Problem is not solved with update 19.1

Note: This conversation was created from a reply on: Photoshop CC 2018: PNG Image Sequence Export Not Working.
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Артем Водорез

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Posted 10 months ago

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Hannah Nicollet, Official Rep

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Hi Артем Водорез,

One of our engineers offered some troubleshooting steps to see if we can get your video render working again. For starters please see what happens if you restart your machine, launch Photoshop and open a video.

If it fails, then:
1. Quit Photoshop
2. Go to Applications and launch TextEdit.app
3. ⌘ N (New Document)
4. ⌘ S (Save)
5. Create an empty .txt file named "dynamiclinkmediaserver Log.txt" at the following location:

/Users/<username>/Library/Preferences/Adobe/dynamiclinkmediaserver/10.0.0/logs/

Then:
6. launch Photoshop again and open a video. If it fails, check the log file

If the log file is empty:
7. Quit Photoshop
8. Go to: 
/Users/<username>/Library/Preferences/Adobe/dynamiclinkmediaserver/10.0.0/

9. Look for a file there called "Trace Database.txt"
10. If that file exists, check to see if it is empty
11. Delete that file
12. Launch Photoshop again and open a video

Please give that a try and let us know how it goes.

Regards,
Hannah
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Trent Baird

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Hi Hannah,

I am trying to render a frame animation to video using the File>Export>Render Video... menu option, and ran into this same problem. I am running Photoshop 19.1.0 on my iMac (27-inch, Late 2013) running macOS High Sierra, so I used a slightly different path than the one you described above:— Macintosh HD/Users/<username>/Documents/Adobe/dynamiclinkmediaserver/10.0/

I followed the steps outlined above, and had no problems opening a video in Photoshop (File>Open>VideoName.mov). However, the "dynamiclinkmediaserver Log.txt" file remained empty, and there was no "Trace Database.txt" file in the folder.


I also tested rendering the video file, and the "dynamiclinkmediaserver Log.txt" file was still blank, and still no "Trace Database.txt" file, but the Progress dialog opened, and then hung at ~50% Initializing Video Export.

I had the same experience using the File>Export>Render Video... path, as well as using the Render Video button in the Timeline pane. I tried exporting a frame animation as well as a video timeline, and got the same response both times.

I have not yet tried a previous version of Photoshop, but that will be my next step before I save each frame as an image, and then do it all in Premiere... Hopefully, this description helps your engineers.

Good Luck!
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Trent Baird

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Quick Update:

Using Photoshop release 2017.1.3 allows me to render a video from my frame animation without any major issues.
  1. Open the Adobe CC app
  2. Select Photoshop's Open dropdown (the down arrow to the right of the 'Open' button)
  3. Select 'Other Versions'
  4. Choose a previous Photoshop version (2017.1.3 works, not sure about other versions)
  5. Render your video like old times!
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Alan Erickson, Employee

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Trent, I'm a developer on the PS team. I sent an email to your profile address on Monday. Maybe it went into your junk / spam folder. Please have a look. Thanks.
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Judith Holzer

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This reply was created from a merged topic originally titled Photoshop CC 2018 v. 19.1.0 - Render Video still not working.

If I want to render a video, the process is stuck while showing: Initializing Video Export. I thought that the 19.1.0 update would fix that, since ppl have been reporting this for a few months now. But still... nothing. I am using both Video Layer and Frames, but not mixed media, everything just drawn right in Photoshop. I work on an iMac 4GHz Intel i7 with 32 GB of RAM on El Capitan. Will there be a fix any time soon?
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Hannah Nicollet, Official Rep

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Hi Judith,

Would you mind going through the steps that I listed above to troubleshoot this and then let us know how it goes?

Thank you,
Hannah
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Barjees TP

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hi i try all the above process, but still the render is freeze
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Alan Erickson, Employee

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Hi Judith. I'm a developer on the Photoshop team. I have sent an email to your profile address. Please look for it (including in your junk / spam folder). Thanks.
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Chris Bittner

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Same issue - still happening in PS 19.0. Why isn't this fixed yet?
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Alan Erickson, Employee

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Hi Chris. I'm a developer on the Photoshop team. I have sent an email to your profile address. Please look for it (including in your junk / spam folder). Thanks.
(Edited)
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Joseph Parks

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Was anyone able to get any of these work-arounds to work?
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Judith Holzer

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Hey there, 
opening a video (in my case: Quicktime Container, H264 and Animation codec) did work. 
Although rendering that video to a video from Photoshop is NOT working. The process is stuck on initializing as mentioned before. 
So it seems Photoshop can't output any video apart from animated GIFs. 
(Edited)
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one_b

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Still stuck at ~60%. Opening a Video File works great. Export not so much. I tried to render a Frame animation. No logs showing up in the created empty .txts. I deleted "Trace Database.txt". it reappears as soon as i open a video file. and looks like (fig.01) Some text is added as soon as i try to render (fig .02)

No Luck so far...

However, i did realise the other day that Media Encoder takes forever to connect to the DLS, related?

fig.01



fig.02
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Артем Водорез

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19.1.1 Problem is still don`t fix
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Hannah Nicollet, Official Rep

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Hi Everyone,

We haven't been seeing this internally, so we could use your help.

If you are seeing this and you would be willing to do a screen share with the engineer working on this and me, please email me so we can set this up.

Thank you,
Hannah

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anastasiabeltyukova

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This reply was created from a merged topic originally titled Being able to export videos in Photoshop on MacBookPro.

Can't render videos in Photoshop because apparently the graphic card in MacBook Pro is not supported by Photoshop! (what??? it's a previous model of MacBookPro, couple years old, and it's already not supported?) Isn't it more or less an industry standard - Mac+Adobe? 
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Hannah Nicollet, Official Rep

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Hi Everyone,

Our engineers are investigating this issue.

To workaround the issue follow these instructions:

  1. Go to the macOS Finder
  2. Hold down the [option] key and select Go> Library...
  3. Navigate to /Library/Preferences/Adobe/amecommand/10.0.0/
  4. Locate the file called “Trace Database.txt”
    • If that file is present, and it is empty, delete it
  5. Then go to /Library/Preferences/Adobe/dynamiclinkmediaserver/10.0.0/
  6. Locate the file called “Trace Database.txt”
    If that file is present, and it is empty, delete it.
  7. Close all Adobe applications
  8. Restart Photoshop
Note: If your videos stop rendering, you may need to go through these steps again.

https://helpx.adobe.com/photoshop/kb/video-stops-rendering-at-50-percent.html

Thank you,


Hannah
(Edited)
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Mette holmriis

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Having the same issue and the work around does seem to work on my computer.
(Edited)
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Alan Erickson, Employee

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Mette, I'll contact you by email. Watch your inbox and spam folder.
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Adobe 100proweb

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This reply was created from a merged topic originally titled Photoshop CC 2018: Stuck rendering video.

Export > Render video... brings not up a dialog for Settings but a message like the one in the image saying "Initializing Video Export" - and always get stuck in the middle no matter how simple the animation is. This is beeing reported already a lot around the internet. Please fix asap - we really need this feature. Thanks.
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Hannah Nicollet, Official Rep

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Hi,

It's likely that you have a null file preventing the render. Please follow the workaround in this thread and you should have no trouble rendering videos.

The instructions are here: https://helpx.adobe.com/photoshop/kb/video-stops-rendering-at-50-percent.html

Thanks,
Hannah
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Cailyn Steinhardt

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Hey Hannah,
Is there a fix going in for this or is it just going to be a work around moving forward? 
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Hannah Nicollet, Official Rep

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Hi Cailyn,

There is a fix coming, but this touches on a lot of areas so resolving the root issue will probably end up in the next major release (as opposed to one of the smaller updates.)

Are you having trouble rendering videos? If you want help, email me and I'd be happy to do a screen share with you to get you going again. 

Thanks,
Hannah

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Natasha Pryszlak

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Hi Hannah,

I seem to have the same issue. I've tried your step by step and it still doesn't work. Not sure what to do. Had I known that this was an issue, I never would have upgraded my software earlier this week... Now I'm stuck and my deadline is tomorrow. Any way that anyone can help? Thanks, Natasha
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Hannah Nicollet, Official Rep

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Hi Natasha,

I just sent you an email to see if we could set up a screen share ASAP. 

Thanks,
Hannah
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Peter Lundholm

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Hi, I think I rendered out each frame as a png from Photoshop and then brought it into Quicktime and saved it out as a movie...
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Kelly Myers

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Hi, I am having the same problem, video render stalls at 50%. Kelly
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Jennifer Klar

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Hi, I am having the same problem - happy to help if need. I am on a Mac book Pro High Sierra.
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Hannah Nicollet, Official Rep

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Hi Jennifer!

Thanks for offering! Can you email me so we can set up a screen share?

Regards,
Hannah

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Jennifer Klar

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Hi, I deleted the file and it now seems to be working.  Though the first time I was able to export gif second time it is saying it can not... spending hours and hours on this!!
Very frustrating.
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Hannah Nicollet, Official Rep

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Hi Jennifer,

Sorry for the frustration. If you have trouble exporting again, it's likely that one or both of those files that you deleted have been generated again (and therefore need to be deleted again). Per the instructions here you may need to delete those files again and restart Photoshop to get it working.

Hope that helps.

Regards,
Hannah
(Edited)
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Chris Bittner

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This has been an issue for some time. I'm teaching a Photoshop animation workshop today and STILL having this problem. Adobe has updated CC but not fixed this.
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Alan Erickson, Employee

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Chris, we are working on an update, but it won't be out for a while yet. We have identified two files in the preferences area that cause trouble for the Ps video system on Mac 10.13. Here are steps to try as a workaround:

1. Restart the machine. This is be sure the Ps/Lr/Br video system is shut down.

2. Delete these folders:
/Library/Preferences/Adobe/amecommand
/Library/Preferences/Adobe/dynamiclinkmediaserver

You can get to your user / home folder with Go > Home.
If your Library folder is not visible, then (after choosing Go > Home) choose View > Show View Options, check Show Library Folder.

3. Launch Ps and continue.

We can also take a look at your system over Adobe Connect, if this isn't working. We've helped a few customers this way. You can email Hannah to arrange a meeting. Her email is below.

(Edited)
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Yashmin Tabashum

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Hi,

I am facing a problem with Adobe Photoshop 2018 cc Version-19.1, the option "Export As" is not showing up .Below is the attached Screenshot please let me know any solution if available.





The screen keeps on showing "Processing". 

Thanks
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Hannah Nicollet, Official Rep

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Hi Yashmin,

Are you running Mac or Windows?

In this thread you will find instructions that will hopefully get your videos rendering again (https://helpx.adobe.com/photoshop/kb/video-stops-rendering-at-50-percent.html)
If you don't will you please report back? I would love to do a screen share with you to try and troubleshoot it further.

Thanks,
Hannah
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Yashmin Tabashum

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Hi Hannah,

Thank You for the response. I am using WINDOWS But my problem is different here : 

I am unable to export my files as png,jpg etc. The "Export As" option and "Quick Export " is not running and the above shared screenshot is while I am trying to export my files. Because of this I am unable to use Zeplin as well.

Thanks
Yasmin
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Hannah Nicollet, Official Rep

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separate issue

Please reference the new conversation here: CC 2018, v.19.1: Export As Hangs When Exporting a PNG or JPG
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JimC

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Hi there, I am still having this problem despite using your advice from previous posts.  I have emailed you so we can maintain contact.  Thanks.
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william cromar

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Hi, I'm watching this conversation with some anxiety, as I wish to use this for teaching this fall. The problem with the suggested workaround is that students on networked machines in the lab don't have admin rights to go under the hood and implement it. It may be anathema to mention it but I may be forced to use something cheesy like https://ezgif.com/apng-maker to get the output that Pshop can't provide.
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Hannah Nicollet, Official Rep

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Hi William,

If you're having trouble following the help doc I would be happy to help you. Jim and I did a screenshare on Sunday night and he is up and running again without issue.

Email me with the Adobe ID associated with your subscription and we could set up a screenshare. I would be happy to get your machine up and running again.

Thanks,
Hannah

(Edited)
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william cromar

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Hi Hannah, 
To clarify... I personally don't have a problem with the workaround on my personal laptop. Issue is in a networked lab environment with students who 1) just want stuff to work and 2) don't have the admin rights to go under the hood. I'm loathe to bring this kind of thing to our IT guys bc they are overworked/underpaid.
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Hannah Nicollet, Official Rep

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Hi William,

I understand. So you know them to be having trouble rendering video? Asking because this isn't happening to every user. You are welcome to tell your IT department that I would walk them through a fix in what would likely take no more than 10-15 min if they have trouble.

Thanks,
Hannah
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william cromar

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Sorry for late reply. It turns out we don't teach this class until spring, so I probably have time to test with a couple of students, assess, and then loop you to our IT guys. If it's a 15 min fix they won't mind.
(Edited)
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Hannah Nicollet, Official Rep

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Sounds good. Feel free to email me if you'd like to set up a screen share :) 

Thanks!
Hannah

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Michael Kushner

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Hi Hannah - I'm having the same problem, about a 50% freeze when trying to export for video. I have the latest update (as of October 13th 2018) and I'm working on the newest macbook pro. I've gone through the steps of trying to open a video in photoshop and it freezes, and so I went through your steps of trying to find the empty file in "logs" to no avail. I really need to export these as videos. Is there a number I could call to walk me through?
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Hannah Nicollet, Quality Engineer

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There isn't a number but we could set up a screen share so I could take a look. In your email please include your time zone and availability.

Thank you,
Hannah

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Hannah Nicollet, Official Rep

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Official Response
Hi Everyone,

The primary cause of this issue has been addressed in the newest release of Photoshop, which is now available for download. Please open your Creative Cloud app, upgrade to Photoshop 20.0 and try your video render again. We would appreciate your feedback.

Thank you!
Hannah
(Edited)
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Lorena Schneider

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Hi Hannah
I have the multi-tutti-frutti-cc-account with all the apps but it does not show me a newer version than the 19.1.6. I already have.

Best,
Lorena
(Edited)
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Johan Butenschøn Skre

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Just updated Photoshop CC through creative cloud. It's only version 19.1.6 and the video render problem persists. I've never made it past about 60%. Very frustrating, I'm doing stop motion and actually really need that function to work now.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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This issue should be fixed in Photoshop CC 2019 and later. Let us know if you're still having trouble.