Photoshop CC 19.1: Video Render Stalls at 50%

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  • Question
  • Updated 1 month ago
  • (Edited)
Problem is not solved with update 19.1

Note: This conversation was created from a reply on: Photoshop CC 2018: PNG Image Sequence Export Not Working.
Photo of Артем Водорез

Артем Водорез

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Posted 6 months ago

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Photo of Hannah Nicollet

Hannah Nicollet, Official Rep

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Official Response
Hi Everyone,

Our engineers are investigating this issue.

To workaround the issue follow these instructions:

  1. Go to the macOS Finder
  2. Hold down the [option] key and select Go> Library...
  3. Navigate to /Library/Preferences/Adobe/amecommand/10.0.0/
  4. Locate the file called “Trace Database.txt”
    • If that file is present, and it is empty, delete it
  5. Then go to /Library/Preferences/Adobe/dynamiclinkmediaserver/10.0.0/
  6. Locate the file called “Trace Database.txt”
    If that file is present, and it is empty, delete it.
  7. Close all Adobe applications
  8. Restart Photoshop
Note: If your videos stop rendering, you may need to go through these steps again.

https://helpx.adobe.com/photoshop/kb/video-stops-rendering-at-50-percent.html

Thank you,


Hannah
(Edited)