Photoshop CC 19.1: UI doubled in size (Win 10)

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  • (Edited)
Hello. My entire Photoshop layout has doubled in size with this new update; it looks like it's in Windows Safe Mode. Is there a way to fix this? I am currently uninstalling and re-downloading the previous version because my eyes were melting from the bloated interface.Note: This conversation was created from a reply on: Photoshop CC 2018 (19.1) update now available.
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Brandon R.

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Posted 1 year ago

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Adrian Schofield

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Photoshop 19.1 causes this problem; 19.0.1 is OK. I have put a saved photoshop.exe (19.0.1) in the Photoshop folder but renamed it photoshop1.exe. I have made a shortcut on my desktop. It now works but without the 19.1 updates. Windows 8.1/Nvidia 1060/Intel i7 octacore/16GB RAM/1920x1080 monitor/SSD x4
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Robert Frost

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I think you have got it the wrong way round! It was the previous versions that didn't size correctly, but now 19.1 does size correctly. If you've got used to the old size, then just change it in 19.1. Don't throw the baby out with the bathwater! ;)


Bob Frost

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Martin Podt

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'just change it in 19.1'. How? The whole point is that this is not possible in 19.1 anymore. Scaling is dependent on the Windows scaling and there is no possibility to have the same interface as I had before.
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Richard Dale

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Hannah this is not a solution to this problem!!!!

Scaling the UI in accordance with the Windows settings just doesn't work. To get the UI in Photoshop looking correct I have to set my Windows scale factor to 165% which just makes every other app and the OS its self look way too big.

Why can't the team just implement a proper UI scale setting in Photoshop that works independently of Windows?

Failing that why can't the UI scaling work just like it does in Illustrator or In Design? If I set these two apps to scale to the higher supported level they scale fine.

I just can't believe that this still isn't sorted years down the line.

In fact if this doesn't get sorted very soon I'm stopping my subscription to Adobe. Its simply not good enough!!!

I don't think your team fully appreciate how annoying this is. I use Photoshop every single day for quite a few hours and I currently have to run the UI so small it actually hurts my eyes to see it.

PLEASE get this solved ASAP. A proper UI scale in the application or at the very least something like we have in Illustrator. Why didn't Photoshop get the same setting as Illustrator anyway?

One annoyed customer.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What version of Windows are you on?
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Richard Dale

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Latest release of Windows 10.
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George Collings

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This is getting stupid. Now Photoshop wont let me open raw files. All its telling me is the version is not compatible with this Photoshop. Come on guys sort it or im gone. I need something to work with. Every time  there is an update something is wrong. What are we paying for..
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Richard Dale

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Dear Adobe can you give us an ETA on when we can expect proper UI scaling in Photoshop? is it on the road map?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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The scaling that's in Photoshop 19.1 running Windows Creators edition is how Microsoft envisions all apps to support scaling: https://theblog.adobe.com/photoshop-releases-version-19-1-selections-improvements-advanced-support-w...
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Martin Podt

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Google Chrome has the possibility to 'zoom'. Could you not make something like this for the Photoshop interface? I mean, next to the scaling that Microsoft envisions, you could add additional UI scaling to Photoshop. Partly, you have done that already with the options that Hannah suggested.

Moreover: I was called by your colleague and he told me that indeed the scaling that's in Photoshop 19.1 running Windows Creators edition is how Microsoft envisions all apps to support scaling. But he also said that if enough people would like to see the option to downscale the Photoshop UI, that could be done. So I am a bit confused now: your answer implies that nothing will be done on the UI scaling and that we have to accept how it is now. Is that correct?
(Edited)
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Richard Dale

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Or just do what they did in Illustrator and InDesign these scale fine.
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Richard Dale

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Guys, just to make sure we are on the same page, are you seeing the same as me?

https://youtu.be/R_RjcRhRWPs

You can also read more about this issue on my blog.

http://www.qwerty-design.co.uk/2017/11/adobe-photoshop-cc-2017-ui-scaling/

Thanks

Richard
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Martin Podt

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Yes, that's the problem, although on my laptop the UI looks too big while the rest is OK and if Photoshop is OK, the rest is too small. And that in-Photoshop UI scaling that you suggested is exactly what I also would like to see. 

And I also see all kinds of additional flaws in the UI with the new scaling. I already indicated a few things, but here another one. What's that? Problems like these are not always there, but can just appear when you change your workspace. 

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George Collings

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Richard you are totally right. I have been saying this since I joined the group. Why on earth we have to go to windows display to sort it out is beyond me. Photoshop should be totally independent to any other . I mentioned this to Adobe back last year at the NEC Birmingham Photography Show and had simply no answer. 
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Richard Dale

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I'm sick of it to be honest George. 
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Hans Ricour

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having the same issue on my dell XPS 13", photoshop UI is too big on the 1920x1080px 13" screen... the windows scaling -as said before- doens't work since it scales the whole OS down.

pretty annoying indeed. hope a fix will be ready soon....

rolling back to older PS version, see what it'll do for the UI...
(Edited)
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Hans Ricour

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UPDATE: rolled back to v 19.0 20171103, scaling is back how it should be. will update again when problem is solved...

thanks in advance
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Richard Dale

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When you say back as it should be what do you mean? its never worked in my view.
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Hans Ricour

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with the normal scaling - where the UI scaling built-in photoshop actually works.
(Edited)
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Brandon R.

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I'm came back to this thread this morning and saw the official response. I downloaded the new version and I still have huge blocks of tools. The suggestions did not help. You guys should run independently with scaling.

I am, again, reinstalling version 19.0 until this is fixed.
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k t

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I'm having the same problem-- I had to switch back to 19.0 because none of the scaling options in Windows or PS are making the interface look like the attached image. I'm sure that the new functionality is helpful for some people, but it seems like that for most of us, it was better in 19.0. It would be great to have an option for legacy scaling so that we can get new features/ bug fixes without sacrificing our workflows.



From Windows:
Screen Resolution: 3840 x 2160
Scaling: 250% (Recommended)

Thanks!
(Edited)
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Sally Felton

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I'm having the same issue. For me the Photoshop UI is massive and the GUI fine. If I adjust Windows scaling then Photoshop is back to normal, but the GUI is teeny tiny. I'm going back to 19.0 until a fix is in place that means users can scale the UI in Photoshop.
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Matthew Croker

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I've been having this issue recently. My version of photoshop was 1.9, because I've heard of people having this issue before, but I had to update after the pen sensitivity stopped working.

I had the resolution set to 1980x120 (recommended) and the scale as 150%. After I updated it looked like this:


After a lot of back and forth with the Customer Care I manged to find a workaround, which meant me having to set the resolution to 1600x900 and the scale to 100%. Which looks like this:


It works, but it's not ideal, because of how small it looks on my kinda small laptop screen. Hopefully reigniting this thread can get some update on fixing this issue
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Hannah Nicollet, Quality Engineer

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Hi Matthew,

Are you using a Wacom? Something that might be worth a test would be to go back to the previous Wacom driver. Some users reported that going back to the previous Wacom driver (6.3.27-2) fixed some pen issues. If you decide to try it I would be curious to hear how it goes.

Thanks,
Hannah
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Richard Dale

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They won't fix it as in their infinite wisdom they think this is solution. Despite what all their customers think. Totally pissed off with Adobe I'd jump ship if I could easily.
(Edited)
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Matthew Croker

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Yeah I fixed the pen sensitivity a while ago. No biggie. The main issue is the ui scaling, would like to hear a good fix for that.
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Hannah Nicollet, Quality Engineer

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I see. Glad to hear that you have the pen issue resolved. Sorry I don't have a solution that is more to your liking. We are keenly aware of customer feedback and CSUI will continue to evolve to respond to user input and the changing demands of new monitors.

Thanks,
Hannah
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Richard Dale

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You can't be that keenly aware as you've had 5 years and still not sorted it. Disgraceful really
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Brandon R.

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I just want to let the devs know that after 5 months, I am still looking out at this thread, hoping the UI gets fixed. The official response hasn't helped me nor anyone else it seems. I am still running an old version of 19.0 Photoshop just so I can have the UI stay the same as it used to be. 

As Richard said, I'd jump ship if I could, but I really haven't come across a different program that is more superior to Photoshop yet, so that's why I'm still around for now. 
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Richard Dale

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I've been waiting nearly five years mate so I wouldn't hold your breath waiting for a solution. Just amazes me that we still don't have a fix for this.

Have you ever check out Affinity Photo? seems decent its just a pain having to learn a new UI etc. Seems very similar to Photoshop though.

https://affinity.serif.com/en-gb/photo/

The thing that annoys me the most is that I love Photoshop. I think its a great app I just wish they'd stop adding new features and just concentrate on fixing this once and for all !
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Brandon R.

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Yea that was a program I've been looking out at. The biggest hurdle is that my company works with .PSD files all the time. I was planning on setting up a meeting with the company exec's and present on why we should switch over but I don't think it's worth it because

1) Using an old version of Photoshop isn't effecting us too hard (not yet at least)..., and

2) What you mentioned; learning and testing the new software to make sure the functionality can accomplish our tasks and goals. I don't think it's worth the time to teach everyone here a new program.

I like Photoshop too... but if this old version becomes a problem and they haven't fixed this UI issue, I either gotta switch over or deal/resolve the bloated interface myself.
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Richard Dale

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Yeah switching can be a hassle. I just wish they fix it. :-(
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madhur Nangia

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Facing the same issues in cc2019. Do anyone have any solution for the problem?
(Edited)