Photoshop CC 19.1: UI doubled in size (Win 10)

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Hello. My entire Photoshop layout has doubled in size with this new update; it looks like it's in Windows Safe Mode. Is there a way to fix this? I am currently uninstalling and re-downloading the previous version because my eyes were melting from the bloated interface.Note: This conversation was created from a reply on: Photoshop CC 2018 (19.1) update now available.
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Brandon R.

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Posted 2 years ago

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Martin Podt

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Same problem here. Good to hear I am not the only one with this problem. I will try and see how it looks on my other PC...
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Hannah Nicollet, Quality Engineer

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Hi Benny & Martin,

Thanks for the feedback. If you go to the Photoshop.exe file, right click and from that menu choose Properties > Compatibility - can you see if Override DPI Scaling is checked? If it is, uncheck it and see if that makes your UI better.

Here's a link with info on this issue https://helpx.adobe.com/photoshop/kb/high-dpi-scaling.html

Thank you,
Hannah
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Martin Podt

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Hi Hannah, Thanks for the fast reply.

I tried that (I tried many things, I even tried using the old Windows 8.1 DPI scaling on my Windows 10 Creator’s Edition) but it doesn't have any effect, unfortunately.
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Hannah Nicollet, Quality Engineer

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So just to verify, you're currently running Win 10 Creator's Edition?
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Martin Podt

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Yes, that's correct. And I also checked on my desktop, also running Win 10 Creator's Edition. I have the problem there. I think it might be related to the fact that the standard (factory default) Windows scaling on these computers is 125% in combination with the fact that UI scaling in the new version of Photoshop is not responsive on my computers (and it was in the previous versions).
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Brandon R.

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I tried it too and it didn't work. Yes I'm running Windows 10 CE. I tried many things. The only solution that worked for me was re-installing version 9.0.0 but I'm missing out on the new features.
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Hannah Nicollet, Quality Engineer

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Just a few more questions: 

1. What is your scale factor set to? --- Right click on the desktop, go to Display Settings >  Display and then under Scale and Layout what is that set to? 

2. How many monitors do you have and what is the scale factor of each?

3. Can you give us the version number of your OS? --- go to the magnifying glass (to the right of the window on your task bar), type "Command" and hit enter and then in the terminal window type "ver" and hit enter and it will bring up your current version.

Thanks!!! 
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Martin Podt

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So for me it's as follows:
- The scaling factor is 125%
- I use one monitor
- The OS version is 10.0.16299.192
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Brandon R.

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For me it's:
- The scaling factor is 125%
- I use two monitors. 
(Left monitor: 125%)
(Right monitor: 100%)
- The OS version is 10.0.16299.192
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Martin Podt

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Here a screenshot of how it looked with the previous version of Photoshop (19.0.1):


And here a screenshot of how it looks with Photoshop 19.1:
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Hannah Nicollet, Quality Engineer

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I added your screenshots to the case, Martin. Thanks for including those.
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Brandon R.

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I can give screenshots tomorrow if needed, but it looks the same as Martins.
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Hannah Nicollet, Quality Engineer

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Thanks Benny. You and Martin have been very helpful. If you add screenshots I'll add yours to the case also.

~Hannah
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Martin Podt

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I have been in contact with your colleague. I understood that what I see, is the correct behavior of version 19.1. However, that means that in future updates, I would like to see the possibility to scale the UI of Photoshop down. 

Update: for now I went back to the previous version of Photoshop, as this new UI scaling does not look proper to me. Unfortunately, this is the first time ever that I am not happy with a Photoshop update.
(Edited)
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Hannah Nicollet, Quality Engineer

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I'm sad to hear that but I think that the need/desire to also scale down is now known and this thread lends credibility to that. We'll keep you posted on it.

~Hannah
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Hannah Nicollet, Quality Engineer

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For the record that is a gorgeous shot, Martin. Where is that?
(Edited)
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Martin Podt

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Thanks for both, Hannah. And that photo I made in the Netherlands. In the city of Groningen. 
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Hannah Nicollet, Quality Engineer

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Thanks Martin. I see what you mean. I'll submit that to our engineers with your screenshot. Thanks for providing that - it always makes it easier.

~Hannah
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Hannah Nicollet, Quality Engineer

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Just to be clear, this screenshot is set at 125%, is that correct?
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Martin Podt

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Yes. This is at 125%.
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Ahmed Sekmani

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Hello
I also have the same problem completely
Is there any solution?
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Martin Podt

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I understood there is no solution and that this is intended behavior. 
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Ahmed Sekmani

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I do not think it's just a mistake
Because UI Scaling Option No longer offers anything
and other Adobe applications Works in a natural way
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Martin Podt

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It's indeed not a mistake. And the UI scaling in Photoshop is there now only for Camera RAW. It has indeed no impact on the interface of Photoshop.
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Brandon R.

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Yea, no solution yet. For now I just re-installed the previous version until someone finds a solution.
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Hannah Nicollet, Quality Engineer

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Hi Ahmed,

It is working as intended. If you have Win 10 Creator's addition or later, the scaling in Photoshop is driven by your monitor settings, as controlled by Windows. If you right-click on your desktop choose System > Display and you control the scaling from there. Photoshop will change based on the scaling you choose in your OS.

Thanks,
Hannah
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Richard Dale

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Hannah this is not a solution to this problem!!!!

Scaling the UI in accordance with the Windows settings just doesn't work. To get the UI in Photoshop looking correct I have to set my Windows scale factor to 165% which just makes every other app and the OS its self look way too big.

Why can't the team just implement a proper UI scale setting in Photoshop that works independently of Windows?

Failing that why can't the UI scaling work just like it does in Illustrator or In Design? If I set these two apps to scale to the higher supported level they scale fine.

I just can't believe that this still isn't sorted years down the line.

In fact if this doesn't get sorted very soon I'm stopping my subscription to Adobe. Its simply not good enough!!!

I don't think your team fully appreciate how annoying this is. I use Photoshop every single day for quite a few hours and I currently have to run the UI so small it actually hurts my eyes to see it.

PLEASE get this solved ASAP. A proper UI scale in the application or at the very least something like we have in Illustrator. Why didn't Photoshop get the same setting as Illustrator anyway?

One annoyed customer.
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Raphael Bonelli

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I ́m also with that problem. 
Too sad to know that this is the normal behavior of Photoshop right now. 
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Martin Podt

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Yes, I agree. But hopefully if there are enough people that are not happy with the Photoshop scaling being slaved to that of Windows, they will add an option to either down scale the UI or to revert to the old scaling behavior. 
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fh.hillsboro

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Add me to the list of unhappy 19.1 users.  This worked fine yesterday.  Today it is broken.  Not happy.
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Diego Alegre

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I also have the same problem, its very annoying!
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Martin Podt

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Hannah, I noticed that there are actually more problems with the UI scaling. I saw that not all parts of the interface scale properly, at least not at 125%. For example, the small arrows for expanding panels don't scale from 100 to 125%. Also, look at the file names (in the info after the file names): the '*' and the 'x' overlap and also the 'Saving 67%' is too close to the 'x'. At 150% it looks good again, (but that I can't use for my screen). So it's not only that I would like to see UI downscaling, it seems that the current scaling also doesn't work properly. 

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Hannah Nicollet, Quality Engineer

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separating from the original thread for tracking different issue

Please reference the new conversation here: Photoshop CC 2018 19.1: UI text appears shifted, overlaps at 125%
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Adrian Schofield

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(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If you're on 8.1, then Photoshop's preference is the only thing that will change its scaling. In Photoshop, go to Preferences > Interface... and se the UI Scaling to 100%.
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Adrian Schofield

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I have copied Photoshop.exe 19.0.1 into the folder and renamed the PS19.1.0.exe to something else. PS is now working. Therefore there is a bug in the 19.1.0 exe code.
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Hannah Nicollet, Quality Engineer

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Hi Adrian,

That's very interesting. When you say Photoshop is working, do you mean that (in keeping with this thread) your UI doubled in size when you first installed but using the .exe from 19.0.1 addressed that? 

What is the resolution of your monitor and what do you have scaling set to? And then in Photoshop, what is the UI scaling set to? Preferences > Interface

Thanks,
Hannah
(Edited)
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Martin Podt

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I am going to try that on my Windows 10 machine...

Update: I tried and indeed it solved the scaling problem for me. But as expected, Photoshop is messed up by using the 19.0.1 exe.  For example: the new function select subject is visible but doesn't work anymore.
(Edited)
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Adrian Schofield

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Windows 8.1
Monitor set at 1920x1080
Up-scaled to 150% on desktop
Latest PS 19.1 on auto resolution and running at 200%
Receiving error message about 'clipping'.
PS shut down
Replaced .exe file with 19.0.1
Rebooted PS
Not receiving error message about 'clipping'
Nothing else was changed
Still running at 150% up-scaled desktop
PS running at 200%
Info-balloons for the tools on left now show correctly.
Not tried the new function select but I believe it wont work because it's not in the exe code to operate.
(Edited)
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Adrian Schofield

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If you have both .exe files,  photoshop(19.1).exe and the old 19.0.1 renamed to PS1.exe, one can use both but not at the same time!
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Shen Nguyen

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i had the same problem. Hope they will fix it soon
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Adrian Schofield

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It seems to be a widespread problem, as some people have the same problem and their GUI is too small.
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George Collings

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Hi guys I am having the same problem. I downloaded the 19.1 version and it works but where it fails is on the last update, like others it just goes to 200% and not a thing you can do to change it. Saying that 100% on a large monitor is like ants. So the ideal situation would be to have say !00% 125% !50% and 200% which would cover all situations.
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Hannah Nicollet, Quality Engineer

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Official Response

Hi Everyone,

Sorry for the frustration. To be clear, if you have Windows 10 Creators Update or later, you now control your Photoshop UI in the System settings for your display.

This implementation is in line with Windows DPI scaling guidelines, but we understand this may affect your preferred UI experience. Going forward we welcome your feedback as we will continue to adapt to rapidly changing monitor resolutions and multiple monitor configurations. 

In the meantime, here are few suggestions that might improve your current experience:

1. Increase or decrease the font size: 
- Go to Edit > Preferences > Interface
- Modify "UI Font Size"
- Restart Photoshop

2. Disable large tabs (to increase space if they are too large):
- Go to Edit > Preferences > Workspace
- Deselect "Large Tabs"

3. Enable narrow options bar:
- Go to Edit > Preferences > Workspace
- Check "Enable Narrow Options Bar"
- Restart Photoshop

For more information on continuously scalable user-interface (CSUI), please click here

Hope that helps! As I said, we want your feedback. As we go forward we would appreciate hearing what about the current scaling options or lack of them are problematic for you and how you would prefer to interact with your UI.

Regards,
Hannah

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Martin Podt

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I don't know why but at 125% is still doesn't look good. It's not scaled properly. I mean, if I set the Windows scaling at 125%, Photoshop does not just scale the interface consistently to 125%: it's not a 125% version of the 100% UI. Also some parts become blurred at 125%, especially the extension (bar). Extensions in general are not properly scaled at 125%: text is too large.

And I have a workspace problem on my 17 inch laptop at 125%. There is too little room left for the image, especially when opening properties op layers. So for me the new scaling doesn't work. At least not on a laptop, which is really a pity, as I also use that to give workshops. 
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Richard Dale

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If I set my Windows scale to 125% then this doesn't scale my Photoshop UI at all. I have to set windows to approx 150% to see any difference in Photoshop.

Its just a joke is this! Adobe just get a proper UI scale implemented ASAP!
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Mel Standing

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Hannah, why do you just keep repeating the same thing? It's not helping.  I want to fix the distortion on a photo, but my lens correction panel is too large and I'm not able to see the bottom of the pane.  I have tried everything to fix this but nothing works.  Scaling down the UI, or changing anything in the display settings.. No other programs have these issues with scaling.  Only photoshop, which is extremely annoying because it's something we pay for monthly.  For the love of god, just fix it!
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Richard Dale

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Well said Mel! Hannah this implementation is just utter bollocks. Linking Photoshop UI scaling with Windows just doesn't work. Thats my feedback! Why can't Adobe just get this sorted? In fact I'm seriously considering quitting Adobe CC if you don't. It's just not good enough. All your other apps you've got working fine but Photoshop your main app is left with this sub standard implementation. If this implementation was that good why don't all your apps use it? #jokers
(Edited)
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Adrian Schofield

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Hannah, what you said does not work. Still stuck with either oversized clipping or GUI, at 100%, is too small. Windows 8.1
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Hannah Nicollet, Quality Engineer

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Hi Adrian,

What I suggested isn't for your issue. If you're on 8.1, then Photoshop's preference is the only thing that will change its scaling. In Photoshop, go to Preferences > Interface and then set the UI Scaling to 100%.

Thanks,
Hannah
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George Collings

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Hi Hanna, your suggestions do not work . I run windows ten and all worked perfectly before the update. I not see why I should my display on the computer just to accommodate Photoshop . This needs to be sorted or maybe its time to find an alternative.
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Hannah Nicollet, Quality Engineer

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Hi George,

It sounds like you're saying you don't like the UI scaling of Photoshop following the scaling of your OS settings. We appreciate your feedback - it is all taken into account as we go forward.

Thanks,
Hannah
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George Collings

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What is wrong with doing it the same way as the other version except being able to do it more gradually Example Auto/100%/125%/150%/200% in the interface. To go to 200% which takes up most of the work space and down to 100% which you need a magnifying glass to see. I bought a high resolution 27inc monitor for a reason and that was to give me more work space. Windows should not be used to counteract a bad move in Photoshop
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Martin Podt

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I also would like to see this option. 
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fh.hillsboro

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Here's the thing - Adobe (and others) must address using their applications on Ultra High Definition (and beyond) displays.  I am running a UHD (3840x2160) display because I want the high resolution of my images to be visible when editing etc.  If I have to adjust the scale of the display just so I can see the text in the tool boxes, I lose some of the reason I bought the display in the first place.  This is not hard to do.  You have smart people - figure it out.  UHD, 4K, 5K, 10K, whatever displays are a fact of life you need to deal with.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you running Windows 10 Creators Update? Photoshop 19.1 on the latest version of Windows 10 should solve this problem as it allows variable scaling up to 400% with independent scaling on multiple monitors.
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Robert Frost

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I like the new scaling in Photoshop. I haven't adjusted anything but I can now read the menus etc much more easily. Well done, Adobe. (It's not often I say that)


Bob Frost

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Richard Dale

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Not sure what you like about it. What monitor resolution do you have?
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Ahmed Sekmani

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I come back to 19.0 Release
I can not wait all this time To correct this problem