Photoshop CC 2015: Export slices exports mixed and wrong file formats

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  • Updated 2 years ago
  • (Edited)
I understand save for web is now legacy, but it should be working properly.

First day using CC 2015 and it has a serious bug in the Legacy Save for Web when exporting slices. Even if the original image is JPEG and JPEG is selected as the export format it exports some JPEG and some GIF at random. Sometimes all GIF. Nobody noticed this yet? It needs to be fixed. Had to go back to using CS5.5 because it works properly. But CC messed up the PS5.1 install and it would not open so I had to install again after removing CC PS.

No support except for the broken product except for this forum unless I pay?

How do I really feel?...I want my money back!

This cost me many hours of work.

Exporting any image defaults to PNG even when the preferences are set to default to JPEG. Sloppy. Export seems to just be broken all around.

OSX 10.9.5.
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Tom Oathoudt

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Posted 3 years ago

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irina maderych, Employee

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Hi Tom, sorry you're having this issue. Is export format wrong when exporting with Save For Web, or Export As? With Export As, you can manually change format in dialog to JPG first time you export, and it should remember selected format on next Export in the same file

Preferences are for Quick Export option only; if you're exporting at 100%, you can use File->Export ->Quick Export as (format from Preference)
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Tom Oathoudt

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Save for Web and Export as are bothe having an issue.

Export as, and Quick export never remembers the previous setting always defaults back to PNG. I set a default setting for JPG but it is not working.

Save for Web shows JPG setting remembered about 40% of the time , but when exporting slices when JPG is selected it actually exports a random mixture of JPG and GIF slices. If I save them individually it works fine saving as JPG. Saving all at once creates a problem. This exists if exporting images only or images with HTML.

I tried using the saved PSD from CC in CS5.5 and got the same result. Started over with CS5.5 and created everything new. Worked perfectly. CC created a corrupted PSD?

Simply does not work properly.

I am not sure why this is being deprecated at all. Slicing for marketing and other types of emails is very common industry standard and only a few email clients support SVG now. Some with no intention of ever supporting it. Dreamweaver supports image maps but the link areas do not scale for mobile so no one uses them.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Can you post your source PSD for us to troubleshoot. No functionality in Save For Web has been changed or moved.
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Tom Oathoudt

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How should I post it? Will it be private?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I can send you an email. Dropbox or Creative Cloud works to share a link.
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Paul Broomfield

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Hi guys,

I get the same issue. I can replicate the issue by:
- make some slices
- save for web
- select preset of png-24
- click save, you'll see the png file ext

to break it.
- same document
- save for web
- png-24 will be selected
- shift + click the slices
- click save, you'll see .jpg file ext

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Tom Oathoudt

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I did a few tests with other file types and saw this is not limited to errors with one file type.. JPG selected sometimes output is GIF. PNG selected output is JPG.
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Tom Oathoudt

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I am having an issue with PS CC 2015 latest update adding extra slices on export with GIF filetype. I can work around this as they are only 1px in height at the very bottom of the image and just remove them from the HTML, but it should not be happening at all.

Sent in another set of files for review.
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Tom Oathoudt

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So this is getting no response for a long time. So far I was worked past my 14 days cancellation for CC subscription and the support has stopped.
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Tom Oathoudt

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Still having some issues with this. Still no response. They took my money and ran after my refund window was over. Not what I expected from Adobe.
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Tom Oathoudt

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Adobe support is horrible. They acknowledged the problem that was support by more than one report and have not even responded since my refund date has past. Before that they were acting like they were doing something.

At least write back and tell us you are never going to fix it.
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Michael Ryan

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I have the same issue. I'm trying to Save PNG slices as PNG-24 files, and 3 of the 4 slices export as GIF.

Since I just began my subscription, I have 13 days left to get a refund. I'm hoping this is fixed before then, because without this feature, the app becomes far less valuable to me.
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Michael Ryan

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I may have a solution.

It appears as though you MUST select all slices in the Save for Web window and THEN select the Preset or output format.

When you press the Preview button at the lower-left corner of the window, the HTML source will open in a browser window, and you should see that all slices have the correct file type.

I don't believe I ever had to do that in previous versions of Photoshop. All slices simply used the image type I chose at the upper left, regardless of which slices were selected.
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Michael Moore

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worked for me, thanks Michael
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Tom Oathoudt

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I will give that a try.

I am not sure why the HTML slice save is now a legacy feature. I am guessing that Adobe does not know how often this really gets used in the real world.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Michael, This is the way save for web has always worked (Save for Web's code hasn't changed since CS5 when we converted it to Cocoa/64bit). The optimization setting changes only apply to selected slices (slices highlighted with yellow). Documents without any Save For Web settings inherit the last optimization setting applied to a doc.

Tom, Save for Web is marked legacy as there currently aren't plans to add new features to it. New features, such as Artboard support, etc, are being added to Export As.