CC 2015 crashes

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  • Updated 3 years ago
Happens at any unpredictable moment of the day. Have to wait around 1 hour to be able to use CC again.
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francisco moll

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Posted 3 years ago

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Chris Cox

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Odd, first that the C runtime library would be unloaded. But crashes in the C runtime library are usually due to bugs in third party plugins or driver software.

And why are you having to wait? You can relaunch the program immediately after it crashes.
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francisco moll

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Chris, I do restart the program after it crashes and keeps crashing.

I'm using the same 3 plugins I've used for years and the driver is up to date. Never had this problem with CC 2014.

I've come to know that if I wait, sometimes up to an hour, the program works again for days.
Including the bottom image of the crash data.
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Chris Cox

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OK, so that does sound like it is most likely a driver bug (Photoshop and plugins wouldn't have state kept after a crash). Unfortunately the rest of the crash data doesn't tell us anything useful about what caused the crash.

Did you update the video card driver from the GPU maker's website (good), or from Microsoft or a system builder (mistake)?

Do you have any other custom drivers (wireless mouse/keyboard, etc.) ?
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francisco moll

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The video card is up to date through the makers website, I do have wireless mouse and keyboard. This crashes are happening sporadically, some days it crashes somedays it doesnt. It is very unusual as it recovers itself in less than an hour.
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Chris Cox

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The GPU maker, or some board/system maker? You need to get GPU driver updates from the GPU maker's website (Nvidia, ATI/AMD, or Intel).

And the fact you have to wait means that some state outside the application is causing the problem, which points to a driver, utility, or OS issue.
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francisco moll

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Ok, thanks a lot, Chris!