Photoshop CC 2014: Corruption- chopping up images to pieces

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  • Updated 3 years ago
  • (Edited)
Any plans for Adobe to fix the problem below??? Two of my files got corrupted and I found out lots of people are having the same problem. PLEASE FIX IT!! This is extremely inconvenient and frustrating.

http://feedback.photoshop.com/photosh...
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Jason PAstrana

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  • frustrated

Posted 3 years ago

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Chris Cox

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Is the image corrupt, or just displaying corrupt?
Which OS version are you using?

We have fixed every issue we have seen. But there are also a number of video driver bugs that could produce the same effect that you show.
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Jason PAstrana

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Displaying corrupt. I didn't get a error message or anything. OS X 10.9.4 snow leopard...so how can find out?
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Chris Cox

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Disable GPU drawing in Photoshop's preferences, restart the app. If that solves it, then the problem is most likely the video card driver.

But we're seeing far more driver bugs on MacOS 10.10 (Apple is aware, and working on solutions).
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Jason PAstrana

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No luck...Didnt work
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If the files are truly corrupted, that usually indicates a hardware problem (failing drive, network issue, etc). Are you saving the files to your local hard drive? Network drive or device? Are you using one or more synchronization services? (Dropbox, Google Drive, Microsoft OneDrive)
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Jason PAstrana

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Two of my friends tried opening my file on there personal computers (one Mac and the other PC) and they get the same results on the file. Yes its to my local hard drive.
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Chris Cox

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So either the file was corrupted previously (like the CS5 smart filter bug we fixed a while back), or something on your system is corrupting memory or files on disk. Corruption could be due to an OS bug, a third party plugin bug, sometimes a utility bug (like anti-virus), or a hardware problem (bad RAM, bad disk). Since we have millions of Photoshop users not seeing corruption, it would have to be very, very obscure to be a Photoshop bug.
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Jason PAstrana

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So I've had autosave on every 10 min but I read somewhere that it only does it if your file crashes? IS this true.
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Chris Cox

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The auto-recovery saves happen all the time -- but you only see the recovery file on next launch if you crashed (if you didn't crash, then the recovery file is deleted, because it is not needed).