Elements: wrong catalog conversion when upgrading from 10 to 11 (Win7)

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  • Updated 5 years ago
  • (Edited)

Dear Sir,
I am a Photoshop Elements customer since PE6.
Once Adobe releases a new version I upgrade mi PE to the new release. So I move from 6 to 8, 9 and 10. Every time I upgrade my system has been needed a catalog conversion in order to move from an old to a new catalog. Every time the catalog conversion run smooth and no problem occur, so I can start utilizing the new PE release with the converted catalog.
Some days ago I buy from you the upgrade to PE11. As usual I install the new software and, once requested, I give my ok to the catalog conversion. This time te conversion run in a very, very bad way. What happens is the following:

The conversion create a folder system totally different from the previous one. Single existing folder has been splitted in several different folder, each of them with the same name and with a different set of photos inside. No rules for the photos division into the different folder. The original structure of the folders has been made, in some cases, by a "mother folder" containing, as sublevel, a number of "daughter" folders. Even in this case all the multilevel structure disappear from the catalog, that means that the entire catalog is made by a single level folder achitecture.

2. TAG.
Disappear from the catalog single TAG as entire categories of TAGS (TAG categories including all the sucategories of TAG under the category). If I check the single photos I can see that in some photos disappear some TAG, but I can also note that the single photo mantain all the TAG, including the family of TAGS disappeared from the TAG list on the right column of the screen.

As you can understand it is impossible to work with this catalog, so different and inadequate with respect to the original one.

The tecsupport, involved suggest me a totally unaffordable solution: recreate by hand a new, clean solution. Alternative step suggested has been to cancel the installation and get refound of the money spent in acquiring the upgrade to PE11. It seems to me that both solutions are inappropriate: I want a program running fine, nothing else but nothing less.

Some information about my environment:
1. 64 bit Windows 7 Home Premium with S:P:1 updated to the last available update
2. Adobe Photoshop Elements 11
3. The catalog include roughly 35000 photos covering an archive with a size of 1,5 terabytes splitted on two ! terabytes HDD.

Waiting from you with a viable solution for the problem. Regards
Photo of Enrico Palma

Enrico Palma

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Posted 5 years ago

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Photo of Saurabh Gupta

Saurabh Gupta

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Were you able to work with converted catalog?