Lightroom Classic: Cannot import from NAS - macOS 10.15 Catalina

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  • Problem
  • Updated 19 hours ago
  • (Edited)
Just upgraded my MAC to Catalina OS.
I was using Lightroom CC since years with all my pictures on external NAS (sinology).
Following Catalina upgrade, I can NOT import any picture any longer to my NAS.
Error message is : "Lightroom Destination Folder Not Writable"
Note that I have no problem (through the finder) to acces, write & erase the folder from my NAS. All permissions look OK.
Lightroom Classic version is : 8.4.1

Is this bug linked to Catalina ? or to Lightroom ? Or to Lightroom compatibility with Catalina ?Any known workaround ?

Thanks in advance for your feedback & help
Laurent (from France)
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Laurent

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  • Frustrated...

Posted 3 months ago

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Carlos Cardona

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Yes, your IT dept. has failed you! NEVER upgrade until .2! It's a Catalina thing. Instead of selecting the Device after hitting Import (from Select a Source), go below that to the file structure and find your SD card, open to the DCIM folder, and select that. You should see the images pop up, and now Import.
(Edited)
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Laurent

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Thank you Carlos for your answer.
Nevertheless, the problem I face is not exactly the one you describe.
I try to import pics from my Canon EOS camera (the source) to my local NAS (the destination).
I have no problem with the source. I can see all pics in Lightroom interface and select them. But when I try to import them, the import fails and I have to abort it (never ending loop). Then error appears : "Lightroom destination folder not writable".
So the problem seems to be with the destination (NAS), not the source (Camera).
I guess this issue is also linked to Catalina...but does anyone know any workaround to this problem ?

Thx
Laurent
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Thorsten Schlößer

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Hi Laurent,

I have 100% the same issue, as you discripe it. I am even using the same NAS - according to Adobe Support this issue is NOT related to LR but either the NAS and/or MacOS,. I still doubt that and hope, that Adobe and/or Apple will find a way to solve this issue!

Kind regards,

Thorsten
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David Golding

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In your new OS, bring up System Preferences, select the Security and Privacy icon, select the Files and Folders tab. Scroll down to Lightroom Classic. Make sure it has all rights. Do that for Photoshop while you are at it.

Mind you, a network volume, does that show up?


(Edited)
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Carlos Cardona

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Laurent, David’s fix should work! Let us know if it did or didn’t? Typically NAS drives have more issues with permissions than SAN RAIDs, especially a new OS!
(Edited)
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Laurent

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Hello,
No, it does not work. Actually, I already have all good authorizations in Privacy folder.
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David Golding

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Also, check with your NAS mfg. Driver issues? For example: https://www.drobo.com/upgrade-guide-for-macos-catalina/ 
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Marc Gobes

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I Had the same issue. solved it by adding using control-click on the missing map and using the first menu option 'search missing map', then pointing it again to the old location on the synology nas. had to repeat this for each individual folder :-(. (screenshot is in Dutch)
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John R. Ellis, Champion

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Normally, you should be able to do that just for the parent folder/map "Synology", and all the subfolders will automatically update.  
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Laurent

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The tip from Mark did not work (search missing map). I can read all files from my NAS (where I have all my pictures), but can not import (ie write) anything there.
I have upgraded Catalina to v15.1 today...it did not fix the problem.

The only work around I found is to stop connecting my CANON EOS camera to the MAC for importing file...and using a SD card reader instead.
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Torben Hansen

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I have the same issue, but if I import from camera to desktop, it works

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Jelle de Jong

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Some issue. Synology NAS, EOS 5d II, LR 9.1 and OS 10.15.2. Very frustrating. If somebody knows how to fix this please let me know. 
(Edited)
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rudolf bom

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This seems, as Torben Hansen experiences, an Issue in Catalina trying to import from a USB-Connected Camera. If I do the same Import directly from the SD-Card through the built-in SD-Reader, the Import to the NAS Drive works fine. So, it seems that LR under Catalina can preview-access the Pictures through the USB Connection, but can not use this connection to actually copy the files. File-Access to a USB-Connected Device on Catalina: does that ring a bell to somebody?  
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Anthony

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I am faced to the same issue, may someone have an idea to contact Adobe about it ? Everything works well except import "Lightroom destination folder not writable" my source is an iPhone and destination is a NAS (both smb or afp protocol gives the same error)

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Carlos Cardona

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Anthony, everything is not Adobe’s fault! In this case it’s Apple’s new security feature, and security is good!

Go to System Preferences > Security & Privacy > Privacy tab. Unlock the lock at the bottom. Select Files & Folders down the left hand side and make sure Lightroom is listed & all of its checkboxes are checked? (If Lightroom is not in the right-hand pane, just drag/drop the app there). 

Now Lightroom has rights to write to your drives!