Elements Organizer: Caption entry causes crash

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  • Problem
  • Updated 7 years ago
  • Solved
  • (Edited)
I have Elements 9 installed following an upgrade from Elements 7 and converting the version 7 catalog. When using version 9 and attempting to enter a caption to an image using various options for this. All attempts result in the organizer program crashing. Details as follows: I am using windows 7 64 bit.
Problem signature:
Problem Event Name: APPCRASH
Application Name: PhotoshopElementsOrganizer.exe
Application Version: 9.0.3.0
Application Timestamp: 4d90791c
Fault Module Name: PhotoshopElementsOrganizer.exe
Fault Module Version: 9.0.3.0
Fault Module Timestamp: 4d90791c
Exception Code: c0000005
Exception Offset: 009d65cd
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Many thanks - regards David
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David Potter

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Posted 7 years ago

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Brett N, Official Rep

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Does this happen with every image? If so, try creating a new catalog (File>Catalog>New), import a couple images and see if the behavior continues. If it doesn't happen with every file, is it a specific file type or to files from a specific source?
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David Potter

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Hi Brett, many thanks for the quick response. Through further testing it appears to happen on older images. It works okay on more recent images or at least that is how it looks, I have 3500 images so tricky to find the real pattern to this if there is one. I did as you suggested and created a new catalog and imported one image that I know would crash if a caption was entered. It worked fine so the new catalog when importing the same image that would crash in the main catalog does not cause a crash in the new catalog. I could of course import all images afresh into the new catalog but when I did this I lost a large number of tags and no albums appear so I would have to start from scratch and recreate all of these and that's no easy task as you can imagine. All files are JPEG so the format doesn't give any clue. Also when the crash occurs if I go check the image properties the meta data is changed and I can see the the caption that I entered. The problem is Elements just crashes and I have to continually restart the program? Can I reconvert the main catalog? Perhaps something went wrong with Elements 7 catalog conversion? Any further clues welcome
Regards
David
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David Potter

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Hi Brett, just to add to the things I have tried. I have repaired and optimized the catalog but this didn't help.
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Brett N, Official Rep

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It is true that something could have gone wrong with the catalog conversion. If you have recently made the conversion from 7 to 9, then a reconversion may be a good idea. Of course, you would want to repair/optimize the catalog in version 7 before making the conversion.

If that doesn't work, you could always "Write the Keyword Tags and Properties Info to Photos" (under the File menu) in the "bad" catalog, then reimport all of your images into the new catalog (where things appear to be working). That way you don't lose anything.
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David Potter

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Hi Brett, thanks again for the excellent support. Unfortunately when copying the keyword tags and properties to photos for the bad catalog that too causes the program to crash. I don't have the original Elements 7 catalog to convert once again so seeking other options. I removed all but the jpeg files from the folder containing the original images and tried the tag / properties copy again but that still caused the program to crash. I also set the properties for all remaining images such that the read only flag is set = no, no joy there either. Stuck for ideas now. Hope you can help further.

Regards

David
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Brett N, Official Rep

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Unfortunately, that sounds like the catalog is irreparably damaged. The only other solution I could suggest would be to upload your images to Photoshop.com and then download them back into the new catalog. Of course, if you have more than 2 GB of files and have not paid for a 20 GB (or the amount required to upload you images), then you will have to upload an album at a time fill to up your account, download them to a new catalog, delete them from your account, and repeat.

When you upload your images to Photoshop.com, tags, albums, and captions go with them. And you can synchronize with a new catalog and that information will be added (the idea being to make a clone of your files, catalog, and all metadata on a new computer, but it will work on the same computer as well).
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David Potter

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Oh Dear, I have been trying all sorts of things since my last reply and none work so I agree that may be the best option. Can I upload a selection of the bad files and try the solution out before committing to a large upload and perhaps the cost of that only to find out it does not solve the problem? Thanks again Brett for the excellent support. Considering that the probable cause is a catalog conversion error would it be possible to seek a free (temporary) 20gb space just to fix my problem?

Regards

David
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David Potter

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Hi Brett, I found a satisfactory solution - I export all 'bad' images as new files.This preserves the tags and solves the caption problem when imported into a new catalog. I do lose the albums but I can recreate these much easier than I can the tags. So problem solved to a degree. I would like to keep this discussion open as I might need some help cleaning up my catalogs so I end up with just the one main catalog once again. Thanks very much for your help.

Regards

David
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Brett N, Official Rep

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Sounds good, let me know if you need further help.
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David Potter

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Hi Brett, okay I now have two catalogs one bad containing 3195 images and the new good one containing 3025 images. Is there a way to compare these two catalogs to find the umatched images so I can work to fix or replace them?

Regards

David
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Brett N, Official Rep

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Unfortunately, there are no tools that I know of that can accomplish a comparison of catalogs (at least in some automated easy way, there are database reading applications, but I don't know of any easy to use ones).
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David Potter

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Okay Brett thanks for your response. I will try to solve the question with MS access.

Regards

David