Canvas Size shortkey

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  • Updated 4 years ago
Canvas Size shortkey not working properly.

Hello, I am having an issue with my Canvas Size shortkey--it simply is not working. I've yet to have any other issues with any other shortkeys. I changed it in Keyboard Shortcuts to another letter and it worked fine. I want to keep it CTRL+ALT+C as that's what I am used to but it will not seem to work.

Any thoughts what this could be?
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BLUE731 (Blue Hernandez)

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Posted 4 years ago

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David, Official Rep

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Hiya Blue,

What application are you referring to? Which version are you running? What operating system are you using (I'm guessing Win7 or Win8)?

Also, are you running any other pointer or keyboard devices? I'm assuming you're running with an English app on an English OS with an English keyboard. Please let me know if not (there are ways to make all combos work).

Thanks,
David
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BLUE731 (Blue Hernandez)

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Thanks for reaching out David.

Photoshop CC, Windows 7, and English OS & keys.
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David, Official Rep

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I tried on two Win7 machines in my office and have no problem.

Are you sure the app is in a state where Canvas Size is enabled? Does the menu command work in the same state?

Could you have installed some software that co-opted that shortcut? OS-level apps are common offenders as are tablets and other pointing-device software.

If you're still having trouble, I can arrange a web-hosted screenshare to see if I can track down the issue with you. All you need is a stable and quick internet connection.

Thanks,
David
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BLUE731 (Blue Hernandez)

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The command works through the menu just fine. It's the shortcut that's giving issues.

It is enabled and is set to default CTRL+ALT+C. If I change it however (to say, CTRL+ALT+D or something arbitrary like that), it works fine.

For some reason, that default combination won't work.

No other devices or software as far as I can tell (I'm on a work computer that no one else used since I've came on the the job).
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David, Official Rep

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Curiouser and curiouser....

What about changing some OTHER command's shortcut to CNTRL+ALT+C? Does that work?

I'm available for a video-conference until about 2:15 today, if you'd like....
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BLUE731 (Blue Hernandez)

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It won't let me use it!! Ichanged Canvas Size to CTRL+D, then tried to assign CTRL+ALT+C to another command and it will not even read the combination!

????? =O
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David, Official Rep

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Yeah, it sounds like you have an operating system level conflict. I would be willing to be cash that some other application has hijacked that particular key-combo. You might want to check any screen-capture apps you have, as those are also common "offenders."
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BLUE731 (Blue Hernandez)

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I'm not sure of anything like that. Any suggestions???
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BLUE731 (Blue Hernandez)

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Or any way to search for something like that?
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David, Official Rep

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It could be any app. You might want to look through your System Preferences for starters...
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BLUE731 (Blue Hernandez)

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Where do I start? Everything on this machine looks fairly basic, nothing out of the ordinary as far as apps go. Speaking of which, when you say apps, are you referring to programs?
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David, Official Rep

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Yes, apps is short for applications, which is a more general way of saying programs.

Without looking at your machine, it's hard to know where to look. Control Panel is where you should start. I don't know what's installed, so further guidance is difficult.

Something clearly IS interfering because you should be able to manually reassign CNTRL+ALT+C to whatever you want.
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BLUE731 (Blue Hernandez)

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I've never had this problem, I wouldn't know where to start. This is all foreign to me. Thanks anyway I guess.