Photoshop: Can't use the Type tool without incurring the spinning beachball.

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  • Updated 7 years ago
  • Solved
  • (Edited)
While happily working normally in Photoshop CS5.1, I selected the Type tool, the spinning beachball came up and I was unable to continue or to force quit. i had to shut down the computer to begin again. The same thing happened a second time.
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Pam Sherrod

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Posted 8 years ago

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Chris Cox

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Did the whole machine freeze?

What OS are you using?

Have you checked your system for problems with the fonts?
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Pam Sherrod

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The whole machine didn't freeze, but was v-e-r-r-r-y slow to respond to my selecting other programs that were on (Bridge, my email, Firefox), before I had to shut down (by holding the power button).

Using OS 10.5.8

Don't know how to check my system for problems with the fonts, although I had no problems with them when I had CS4.

Thanks for the quick reply.
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Chris Cox

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OK, so it is a system problem or a vm swapping problem.

FontBook can check all your installed fonts for problems.

See http://kb2.adobe.com/cps/843/cpsid_84... for more troubleshooting steps.
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Pam Sherrod

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I used FontBook to check my installed fonts--apparently they're okay.

I went to the suggested link for troubleshooting steps, following each, one by one. i'm stuck on one which had me download Font
Test
Script
(FontTest.jsx). I placed it in the proper folder, and the next instruction is to open Photoshop, go to Help>Font Test to use the script. There is no "Font Test" under that menu; so i don't know how to launch the script. Can you help me?

(Note: since last night, after i posted my problem, i did have a period of being able to use the Type tool in Photoshop, but later, the problem came back with all its attending repercussions, as described in my initial post.)
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David Dobish, Senior QE Photoshop

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I just followed the steps and the script shows up in Help... Have you restarted Photoshop?

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Pam Sherrod

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I tried Font Test. No faulty fonts.
I'm working my way through the troubleshooting fonts link that was given me (above). I'm on Solution #5/Step 3: I turned off Enable OpenGL Drawing. The problem of Photoshop freezing still occurs, at which point the instructions tell me to update the video driver.... It's been a few days since i worked on this freezing problem, but i recall having been instructed to go to some site and gather this info: Video Adapter Vendor (which is ATI Technologies), Video Card Renderer (which is ATI Radeon HD 2600 open GL engine), and Video Renderer ID (which is 137730). After gathering this info, i was to somehow (i don't remember) update the video driver; when i did this, there were no updates for me.
Can you help me update the video driver (as per Step 3/Solution #5)?
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Pam Sherrod

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I notice that the Troubleshooting Fonts link solutions refer to my computer crashing. That does not happen. What does happen is that Photoshop freezes intermittently (most of the time) when i select the Type Tool and i am obliged to Force Quit.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Try these documents and let me know if that gets you straightened out:

Troubleshooting Fonts in Photoshop CS5: http://adobe.ly/TSFontCS5

Photoshop CS5 crashes or hangs when using the Type tool | Mac OS: http://bit.ly/9gWxOe

Troubleshoot fonts (Mac OS X): http://adobe.ly/TS-Font
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Pam Sherrod

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I am going through the Troubleshoot fonts | Photoshop CS5 link: I have done all the steps until Solution 5/Step 7 (Find the font causing the problem). Here it tells me to make sure that my fonts are located in only one folder:
/Users/[username]/Library/Fonts or
Library/Fonts.
I saw that they were duplicated in both of those folders, and, as per instructions, i removed all the fonts from the /Library/Fonts folder and put them in the trash so that all my fonts are now in one folder : (/Users/[username]/Library/Fonts)

The next step includes testing with there being duplicated fonts in three folders:
/Users/[username]/Library/Fonts
/Library/Fonts
/[network drive]/Library/Fonts (i don't know where that folder is)

Step 7 seems to be giving me conflicting suggestions about what to do. (first, to remove duplicated fonts, second, to do a procedure including fonts in various places).
Next it tells me to test for a damaged font, keeping half the fonts in /Library/Fonts folder (this is the folder from which i removed all fonts and trashed them.)
I am confused as to what i should have done, and what i should do next.
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Kyoko Itoda, Photoshop QE

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Hi Pam,
Have you tried Photoshop 32bit application mode already?
64 bit application is our default and you can change it to 32 bit application mode.
1. Mac Finder, Select Adobe Photoshop CS5 icon
2. File > Get Info
3. Check Open in 32bit mode
4. Launch Photoshop
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Pam Sherrod

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Thank you, Kyoko. I tried your solution. The first time i opened up Photoshop, it seemed to work. But upon later launches, the problem remains: when i choose the Type Tool, it gets stuck there... i cannot change the tool nor anything else. But there is one difference: after having done what you suggested, Photoshop got stuck, but after having written this reply, i went back to Photoshop, and it had released its grip... it seems that the problem is intermittent now, rather than continual.
I will try again at other times to see the results.
Thank you for improving at least part of my problem.
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Pam Sherrod

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i am also grateful that there is this Photoshop Family, and that there are some smart people looking at my problem. Thanks so much!
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Pam Sherrod

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I have used Photoshop since my last communication, and it seems that my problem of the Photoshop getting stuck when i choose the Type Tool is still there, but if i wait some amount of time (20 seconds to a couple of minutes) it becomes unstuck and i can then use the Type Tool. Any ideas on why this might happen or other ideas on solutions?
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Chris Cox

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Did you try turning off Font Previews in preferences, then relaunching?
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Pam Sherrod

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Yes. I have tried launching with Font Previews both on and off. I have not had the spinning beach ball effect yet with either; i have not had to Force Quit. It seems that as i test the program, launch and relaunch, the lag time on the Type Tool gets shorter and shorter.
I will continue to work with Photoshop and hope for the best; will get back to this conversation if anything goes amiss.
Thanks guys and gals, for the effort on my behalf.

If it turns out that my problem is solved, is there anything i should do/write?
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Chris Cox

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It would be good to know if it is solved or not. Better if we know how you solved it.

Most cases like this are due to corrupt fonts, and we're always trying to figure out how they cause it, so we can make the code more robust when dealing with such fonts.
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Kyoko Itoda, Photoshop QE

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Pam, thank you very much for your updates. I am glad to hear the improvement.

Photoshop, depends on your fonts, it may take few seconds to initialize, create font cache & font preview on first launch.

Is it still taking 20 sec ~ 2 min?
If so, please check your fonts and resolve damaged & duplicated fonts.
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Pam Sherrod

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In one of the earlier replies, i was given a link showing how to check my fonts; i followed the instructions, but they seemed to all be okay.
It may take me a couple of days to respond and do more testing on Photoshop.
Will respond then, when i have more information to impart.

Thx.

btw, i do have a lot of fonts. How does one remove any of them?
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Kyoko Itoda, Photoshop QE

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Can I help you to check your fonts by connect?
If so, please contact me itoda@adobe.com.
Thanks!
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cheb zz

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When I open a psd file (made originaly in CS4) in CS5.5 I experiense a lot of problems. Photoshop often stopped and I can't do anything in those documents.
Second problem is when I want to type text Photoshop stopped also.
Please help me with this problem!

This reply was created from a merged topic originally titled
Photoshop CS5.5 stopped when I open CS4 document!.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Cheb, you have a corrupt font or font cache. First, make sure your OS is up-to-date and then follow the troubleshooting documents in the official response on this subject at the top of the page.
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Pam Sherrod

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Cheb, I have had very similar experience with PS CS5. I followed *all* the instructions that PS Family suggested, each one after the other (it took a lot of tries, patience and a lot of time--see above conversations with PS Family), but finally my PS no longer freezes when I select the Type Tool. It seemed that with time, and with each instruction that i followed, my PS would freeze less and less frequently. Sounds bizarre, I know, but do what they tell you to do, and don't give up. Contact Kyoko Itoda at itoda@adobe.com. She was the last person to help me with my PS problems.
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cheb zz

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Thanx!!!
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cheb zz

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Thank you for the instructions and the help!
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Mario Cajina

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At my office, we've been experiencing this spinning beach ball with the type tool for about a month now. It usually begins with a flickering cursor, then it evolves to the beach ball. The pattern we've noticed is that it only seems to occur on PSDs that have a large number (10+) layers of text.

The PSDs in question are website prototypes (concepts), and the designers put every text element in a different layer. Pretty soon, you have a PSD with 30+ type layers, and it gets really annoying for them to switch from the type tool to any other tool, or to even click on the check-mark for "commit to changes."

We found a workaround: Have a duplicate (or a completely different document) of the PSD open in a second tab in the same window. The user makes a text edit on the original PSD, but then they need to click on the tab of the duplicate file (while still using the type tool). Then, they can click back on the original's tab and save or continue working on the next text edit. They need to keep clicking on the duplicate's tab again every time they make a change to text using the type tool. It's the least cumbersome way we've found to maintain the workflow.

HOWEVER, yesterday we've found that if the PSDs are opened in Fireworks, the user can make as many text edits as they want and the flickering cursor or spinning beachball does not come up.

I've been trying to convince the rest of the team to work on these website graphics in Fireworks, but since we're mostly a print-oriented shop, they're reluctant to use the program because they're not familiar with it.

In any case, we don't know what the cause is. It doesn't seem to be corrupted fonts, or graphics card incompatibility. Our designers are all on 27" iMacs or 15" MacBook Pros running Mac OS X 10.6.8.

All we have are the two workarounds above.
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Chris Cox

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The only causes we know of are bugs in third party plugins (especially font managers), corrupt fonts, and corrupt OS font caches (which Apple hasn't been able to fix yet).
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Mario Cajina

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The users are not using exotic fonts, and they're stored in the User Library > Fonts folder. We've tried shutting down Suitcase Fusion 3, and only using Font Book if we need to add new fonts. We tried the disabling OpenGL from Preferences > Performance. We tried running Photoshop as 32-bit application. We've even uninstalled and reinstalled the suite (and deleted all preferences from all Library folders). The problem persists, and we believe it corrupts the PSD somehow because when another user opens the PSD, they get the problem.

Is there a limit to how many text layers Photoshop can handle? Like I mentioned in my original message, we're seeing this problem on PSDs with lots of text layers.
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Chris Cox

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Shutting down Suitcase may not be good enough - you may have to disable their plugins (so they don't even load).

Photoshop has a limit to layers: 8000. After a few thousand things do slow down a bit. UI designers frequently work with hundreds of text layers, and haven't seen this sort of slowdown, except where it was traced to the previously mentioned causes.
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Mario Cajina

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Hi Chris, thanks for following up on this. BTW, we did remove the plugins as part of shutting down the Suitcase Font Core daemon.
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Chris Cox

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Do you know how to use Activity Monitor to sample a running process (to see where it might be hanging)?

And could you send me one of those files that shows this problem? (ccox at adobe dot com)
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Chris Cox

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The samples Mario sent me showed time spent in JavaScripts, which appear to have been installed in the Script Event Manager by XiNet software. We'll keep working to discover how they are installed and what can be done to remove them.
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Chris Cox

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XiNet software apparently installs startup scripts that insert event manager scripts every time you launch Photoshop, and those event scripts scan through all text layers every time you change a layer. Of course, this causes slowdowns, and annoyingly persistent event scripts.

XiNet is now aware of the problem and investigating.