Photoshop: Can't update Camera Raw in CS6 from v7.00.0.308

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  • Updated 3 years ago
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Hi, I am running Photoshop CS6 (win 64bit). Camera Raw version is 7.00.0.308 and when I try to update, it is telling me that all my Adobe programs are up to date. I have tried this from inside Photoshop as well as from an up to date version of Adobe Application Manager.

I am also running Lightroom v4.3 which is running Camera Raw 7.3

Please help asap.
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David P

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Posted 3 years ago

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Chris Cox

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You may need to update the Application Manager, or download the ACR update directly.
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David P

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Hi Chris, thank you for your feedback. I have already updated the Application Manager and it thinks all is ok. I have already directly downloaded ACR 7.3 (but not yet installed it). I want to know why my up to date Photoshop doesn't recognise that it has an outdated version of ACR. Any ideas?
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Chris Cox

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Somehow the Application Manager is confused about what versions are installed on your system.
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Jeffrey Tranberry, Chief Customer Advocate

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Does it give an error?
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David P

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Hi Jeff, no errors. Have just posted a repy to Chris; I have the 32 bit version installed that has ACR 7.3.0.71. So it looks like the 64 bit version thinks it has it as well. Guessing that I may need to uninstall 32 bit version? Thanks for following this.
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David P

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Hi Chris, I think you have hit the nail on the head here (I didn't think to consider this). I have CS5 and CS6 installed; 32 bit and 64 bit of both versions. The 32 bit version of CS6 has ACR 7.3.0.71 !!!
Should I just uninstall the 32bit version or is there another workaround? Thanks for your time, really appreciate it.
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Jeffrey Tranberry, Chief Customer Advocate

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What version of Photoshop are you running? Are you a Creative Cloud member or are you using a traditional license (from a DVD)?

I would try running the original installer to do a repair and then try Help>Updates... again to see if that fixes the problem.
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David P

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Hi Jeff, not a Creative Cloud member, am using traditional license. Will try what you suggest and let you know the outcome.
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David P

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Problem solved! Ran the original installer as suggested; only for 64 bit. A number of updates were then available including ACR 7.3.0.71. Downloaded, installed, all good. Thank you Jeff and Chris for your help in solving this issue for me. Cheers, David.