Photoshop Express: cant sign in

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  • Question
  • Updated 3 years ago
  • (Edited)
This is my first time I have an A/C with Photoshop. Please tell me what password I must put in and then save. I have put my password in Profile and have no old one ,what do I do now.
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Margaret Forde

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Posted 8 years ago

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Brett N, Official Rep

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Official Response
Please verify you can sign in on Photoshop.com. You will use the same login credentials on the phone app as you do on the web site. If you don't remember/know your password, use the "Forgot Password?" link from the Photoshop.com sign in page.
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Bob A

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Same problem here, and by looking in the Microsoft App Store, many users can't sign in.  I've tried my Adobe ID and I've also tried my Google+, but the Photoshop Express app refuses to let me sign in.


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Diana Arzate

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So why is Windows AppStore letting us download it in the computer showing pictures of the app being used in computer? 3 months ago i could sign in just fine in my computer, and one day it didnt work no more. This really is a recent problem cus it used to work just fine

Thank you so much for aswering
(Edited)
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Brett N, Official Rep

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This may simply be what Photoshop Express looks like on the mobile Windows OS. Unfortunately, I don't have a Windows Phone on which to view this to confirm. While I do note some differences between the Android and iOS versions (which I do have to test with), but this is far more different. 

As to why it worked in the past and doesn't work now, I'm not sure without more information. Sometimes things work even when there was no intention for it to (we refer to this as "unsupported" meaning that while not designed to work there are no blocks to prevent it from working). 

Just waiting for the product team to get back to me now
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Diana Arzate

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I hope they can fix it, no one else has given us an answer an a lot of people had download Photoshop express in their computers. If theres any answer to fix it please tell us
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smriti mehra, Employee

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We are looking at resolving this on priority. There seems to be an issue with desktop and tablet devices. It is working fine for Windows Phone.
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KUSHA CHOPRA, Employee

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Update with the fix is released now. You should be able to see it on store anytime. Please update your app if not already updated. Sorry for the inconvenience!

Thanks,
Kusha