Elements: Can't see top menu in Organizer 11 on Mac

  • 2
  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
In Photoshop Elements Organizer 11 on Mac, can no longer see the top menus so the screen is unusable. Have spent hours on phone with Apple & can't get the screen to show the top of the window. Screen is pushed up & can't see top menus.
Photo of Cheri Nelson

Cheri Nelson

  • 3 Posts
  • 0 Reply Likes

Posted 5 years ago

  • 2
Photo of Vaishali

Vaishali, Employee

  • 212 Posts
  • 13 Reply Likes
Try this,
1. Close Organizer.
2. Go to Folder :
~/library/Application Support/Adobe/ Elements Organizer/11.o/organizer.
Rename the status.dat file
3. Relaunch organizer

~V
Photo of Andrew Last

Andrew Last

  • 2 Posts
  • 1 Reply Like
I have an identical problem, with PSE 11 running under OS X V10.9.3 - except that my menu structure is .../Adobe Elements Organizer/11.0/... then various folders, but nothing labelled /organizer and no file named "status.dat". I have uninstalled then reinstalled the application, but when the new installation is linked to my old cataog files (which catalog 12,000 images so with a lot of effort invested), the organizer window vontinues to miss off the top menu - so I can't change the timeline, or how I look at the photos, or import new pictures. Can someone please help!
Photo of Lieve Vansteelant

Lieve Vansteelant

  • 8 Posts
  • 1 Reply Like
Exact same problem as Andrew Last. Invisible top of the window and no status.dat file in the library.
Photo of andaleeb

andaleeb, Employee

  • 157 Posts
  • 21 Reply Likes
Hi,

Can you please share a screenshot?

Thanks
Andaleeb
Photo of Andrew Last

Andrew Last

  • 2 Posts
  • 1 Reply Like
It turned out the issue was associated with plugging an external monitor(via VGA) into the MacBook, which reset screen resolutions; so PSE 11 worked fine on the external monitor, but lost the top of its window when it reverted to its own display. I now avoid plugging in a second monitor, at least using VGA.

I can't remember the details of the fixup, but it is something like: plug the MacBook back into the external display; reset the size of the PSE 11 window so that it takes up much less than the full height of the screen; unplug the external monitor, so that the display reverts to the MacBook screen; reset the screen resolution to reduce the size of the image of the PSE 11 window. You should now be able to see the whole of the PSE 11 screen, so can move the window down. With luck, when you reset the screen resolution to default values, you should now continue to be able to see the whole window.

I hope that this helps: it was deeply frustrating at the time, not helped by my relative ignorance of OS X, and annoying that I am now reluctant to experiemnt with external displays. Good luck - I hope you get it sorted!
Photo of Lieve Vansteelant

Lieve Vansteelant

  • 8 Posts
  • 1 Reply Like
An angel came and helped me already!
He found it on Barbara's blog, I copied it. It has something to do with an option button you must hold on, an then you can go to the Library. I write it down for myself, and will post it later then here?

http://barbarabrundage.com/2014/07/16...

While it can drive you nearly crazy trying to get ahold of that window to move it, there’s actually a relatively easy fix. If it’s the Organizer that’s stuck (and it usually is), just quit the Organizer, then go to your username->Library->Application Support->Adobe->Elements Organizer-> ( version number )->Organizer, and delete the file “status.dat” there, and relaunch the Organizer. You may need to go to File->Manage Catalogs to choose your catalog on opening the Organizer, but that’s all there is to it.

EDIT Forgot to mention that the way to see your username library is to click the Go menu in the Finder and hold down the Option key. Then it will appear below the little house for your user account.

When the Editor window gets stuck, you can usually unstick it by going to System Preferences->Displays and setting your monitor to the lowest available resolution setting there. You may need to do this a couple of times and sometimes choose more than one of the lower resolution settings, but sooner or later the Editor window will snap back into position. Then set your display back to its proper (highest) setting.
Photo of andaleeb

andaleeb, Employee

  • 157 Posts
  • 21 Reply Likes
Glad it got sorted. :)

Thanks
Andaleeb
Photo of Lieve Vansteelant

Lieve Vansteelant

  • 8 Posts
  • 1 Reply Like
for the Mac-users, explained very simple
(so me, and I think a lot of others, do understand):

click hard disk
click on Imac (with the little house image)
in the menu: click GO, but keep the Optionbutton down,
now you can select the Library
click application support
click Adobe
click Element Organizer
click 11.0 (or you version)
click organizer
there you will find: status.dat
and throw this thing away!