Can't save as JPEG, PDF, or any file type other than PSD!

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  • Updated 6 years ago
Today I am not able to save a document as anything other than a PSD. JPEGs and PDFs are not working. The files come up as blank files, and windows says that it cannot open this file.

Thank you.
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Alyssa Kosmer

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  • frustrated

Posted 6 years ago

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Chris Cox

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Which application are you using?
Which version?
Which OS version?

You say you are unable to save, then imply that you did save and that the OS can't open the file. How are you seeing the "blank files"?

Have you checked obvious things like your color mode and bit depth?
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Alyssa Kosmer

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Adobe Photoshop CS5 on Windows 7

The blank files have icons that appear as white pages and do cannot be opened.

I'm sure this is elementary, but what is the default color mode and bit depth that I should reset it to?

Thanks!
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Chris Cox

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There is no default -- you select the color mode and bit depth for each document (or it's inherent in what you open).

But few formats support 16 bit/channel, and even fewer support 16 bit/channel.

The files could appear blank because the OS doesn't know how to open them, or because they have the wrong file extension (user error typing over the extension). The wrong extension would also prevent them from opening in Photoshop.

So let's start with saving your files. Look at the title of the document window - it should tell you something about the color mode and bit depth. Or you can look at the Image -> Mode menu (which tells you the current document settings, and allows you to convert the document).
If you want to save as JPEG, you need to be in RGB mode or Grayscale mode, with 8 bits/channel -- because JPEG only supports RGB or Grayscale and 8 bits/channel.