Can't open Photoshop Elements 9!! PLEASE HELP!

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  • Updated 7 years ago
I recently downloaded the Free Trial of Photoshop Elements 9, and I can't open it because it is in 2 different parts.
When I click one of them, it just comes up "The file archive part of Photoshop Elements 9 is missing. You need all parts in the same folder in order to extract Adobe Photoshop Elements 9. Please download all parts."
But I've downloaded both file 1 and 2, and a 3 somehow, and they are all in the same folder; a folder called Downloads on my laptop.
Please help me!!

**I have Windows, if that helps**
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Amy Campbell

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Posted 7 years ago

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Photo of Brett N

Brett N, Official Rep

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Please review this knowledge base document:

My guess at this point is that the larger of the two files (I'm not sure how you ended up with three) has not downloaded completely or has downloaded incorrectly. The smaller of the two files is a key that unlocks the content of the larger archive file.

If the first document doesn't help, try the steps in this document: