Can't login to adobe forums

  • 12
  • Problem
  • Updated 4 years ago
  • Solved

This conversation has been merged. Please reference the main conversation: Redirect loop when logging in to Jive forum

I can't log into the adobe forums. The screen shows I'm signed into but after I enter my password to login to the forums I get stuck in a redirect loop. Sometimes I don't even get as far as entering my password, it starts redirecting after I hit the login button. This happens on both firefox and IE.
Photo of JenniferD


  • 3 Posts
  • 0 Reply Likes

Posted 8 years ago

  • 12
Photo of Urist Nozumavuz

Urist Nozumavuz

  • 1 Post
  • 3 Reply Likes
This problem happened to me on multiple browsers on multiple computers, but only for one account. If I used my personal Adobe ID, I got a redirect loop; if I used the Adobe ID we use to manage licensing, I could log in just fine.

I contacted Adobe support a few months ago and they opened a ticket, but the only communication I've received since then was a form e-mail apologizing for the delay.

Following a suggestion from elsewhere on this site, I did some investigation today: I went to and tried changing the 'Name for Adobe Community forums" field. Results:

  • With the name I had already entered, I got no errors saving but I got a redirect loop when I tried to visit the forums.

  • When I changed the capitalization of the first letter of the name I was using, I couldn't save it because it was already in use.

  • When I changed the name to something else, I got no errors saving and I did not get a redirect loop when I tired to visit the forums.

It seems to me that there are two problems here: first, the profile editor allows people to enter and save unavailable names without realizing it, and second, the forums produce a redirect loop instead of failing gracefully when someone tries to log in for the first time with such a name.

Other people getting the same symptom might be hitting different underlying problems (who knows, maybe someone really did have a local network error?), but I'd hazard a guess that I'm not the only one here who'll be able to log in with a different name.
Photo of Jorgos Hatzikelis

Jorgos Hatzikelis

  • 1 Post
  • 0 Reply Likes
Changing the forum name was the right answer for me! Thank so much!

This conversation is no longer open for comments or replies.