Can't login to adobe forums

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  • Problem
  • Updated 4 years ago
  • Solved
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This conversation has been merged. Please reference the main conversation: Adobe.com: Redirect loop when logging in to Jive forum

I can't log into the adobe forums. The screen shows I'm signed into adobe.com but after I enter my password to login to the forums I get stuck in a redirect loop. Sometimes I don't even get as far as entering my password, it starts redirecting after I hit the login button. This happens on both firefox and IE.
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JenniferD

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Posted 8 years ago

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Urist Nozumavuz

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This problem happened to me on multiple browsers on multiple computers, but only for one account. If I used my personal Adobe ID, I got a redirect loop; if I used the Adobe ID we use to manage licensing, I could log in just fine.

I contacted Adobe support a few months ago and they opened a ticket, but the only communication I've received since then was a form e-mail apologizing for the delay.

Following a suggestion from elsewhere on this site, I did some investigation today: I went to https://accounts.adobe.com/profile and tried changing the 'Name for Adobe Community forums" field. Results:


  • With the name I had already entered, I got no errors saving but I got a redirect loop when I tried to visit the forums.

  • When I changed the capitalization of the first letter of the name I was using, I couldn't save it because it was already in use.

  • When I changed the name to something else, I got no errors saving and I did not get a redirect loop when I tired to visit the forums.



It seems to me that there are two problems here: first, the profile editor allows people to enter and save unavailable names without realizing it, and second, the forums produce a redirect loop instead of failing gracefully when someone tries to log in for the first time with such a name.

Other people getting the same symptom might be hitting different underlying problems (who knows, maybe someone really did have a local network error?), but I'd hazard a guess that I'm not the only one here who'll be able to log in with a different name.
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Jorgos Hatzikelis

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Changing the forum name was the right answer for me! Thank so much!

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