Can't login to adobe forums

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  • Problem
  • Updated 3 years ago
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Merged

This conversation has been merged. Please reference the main conversation: Adobe.com: Redirect loop when logging in to Jive forum

I can't log into the adobe forums. The screen shows I'm signed into adobe.com but after I enter my password to login to the forums I get stuck in a redirect loop. Sometimes I don't even get as far as entering my password, it starts redirecting after I hit the login button. This happens on both firefox and IE.
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JenniferD

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Posted 8 years ago

  • 12
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Bill Fowler

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So, how did you solve the problem?
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Mike Blaszczak

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Who, me? I contacted Adobe. They did something, then told me it was fixed. I haven't any idea what they did, and couldn't ask because they slammed the ticket shut after they announced they fixed it.
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Richard Moore

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Still broken for me, past caring about it. Adobe can stick their forum.
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suzanne nadeau

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This reply was created from a merged topic originally titled Unable to access Abobe community help forums.

I have tried Safari and Firefox. I have cleared my history and my caches and gone through problem solving this with Apple support, including trying without wifi on a different device. I continue to get message that Safari can't Open the Page, too many redirects. I got a similar message with Firefox. Any suggestions? Thanks!
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suzanne nadeau

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This reply was created from a merged topic originally titled I CAN login into adobe forum and post question but then Safari/Firefox CAN"T open....

I am able to login with my email and password, it shows that I am logged in and I can write a question, but when I try to post it I get an error message that Safari can't open the page because" too many redirects occurred trying to open the https:??forums.adobe..."). Same thing with Firefox (redirecting the request for this address in a way that will never complete). I have reviewed with Apple Support and taken all of the steps they could think of including erasing history, emptying caches, removing all website data from Safari.Tried with iMac and then took iPhone off of wifi and tried that. All failed. This has always happened to me, I have never been able to access the adobe help forums, whether I enter the site from the internet of directly from the help link in the Premiere Elements program.
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suzanne nadeau

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It worked to go into my profile and change my forum name. Thanks !
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Chris Cox

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That works most of the time. We're still working with Jive (the makers of the forum software) to track down and resolve the bug that causes the problem.
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Bill Fowler

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This reply was created from a merged topic originally titled Mac user getting redirect loop.

I'm a Mac user (OS 10.11.2) with Creative Cloud. When I search google (Chrome, Safari or Firefox) for help topics, I get the "too many redirects" error message. If I clear cookies, I can go directly into adobe forums and navigate. But if I use your "Ask a question" feature or if I go into the forums from the google search, I get redirect loops again. I'm sure you're aware of this problem. Do you anticipate fixing it soon?
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Mike Blaszczak

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I don't think we can expect a fix from Adobe any time soon. The issue has been with us for more than five years and they've made no visible progress.
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suzanne nadeau

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I was directed to a solution for this. I went into my account and changed my help forum user name and it resolved this.
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Bill Fowler

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Thanks, Suzanne. I changed my forum name and - so far so good! You're a peach!
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eworkflow

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I have the same redirecting problem in Safari, Chrome and Firefox under OS 10.11.3 when trying to log in onto https://forums.adobe.com/. Cookies are allowed, clearing cookies or changing forum user name all don't help. Any new ideas? Thanks.
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Chris Cox

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First, try the fix listed above (changing your display name on adobe.com).
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eworkflow

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Thank you bit what is "display name"?
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Chris Cox

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Log in on adobe.com (not forums.adobe.com), to to your user profile and change your forum name.  Then try logging in to forums.adobe.com.
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eworkflow

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Yes, thanks, it works now; there was some kind of auto-generated user/screen name there and I replaced it with my own.
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Anastasia Chetvertukhina

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I have the same issue for over a year!

When I try to enter any forum thread, I see "This webpage has a redirect loop" error in my Chrome.

Googling showed that it's not only my issue, a lot of people are struggling opening Adobe forums.

What I tried:
1. Clean all cookies
2. Clean Adobe-related cookies only
3. Switch browser
4. Log out - log in to my account
5. Changing forum (screen) username
... but nothing helps. :(

If I logged out from my Adobe account - I'm able to read threads. Logged back in - "redirect loop" again.

Today I really needed to post a question to forums, but haven't managed to do it, and asked a rep in support chat about it. They escalated it to relevant team, so I'm waiting for updates.

Have anyone managed to solve it at all?

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