Can't login to adobe forums

  • 12
  • Problem
  • Updated 4 years ago
  • Solved
Merged

This conversation has been merged. Please reference the main conversation: Adobe.com: Redirect loop when logging in to Jive forum

I can't log into the adobe forums. The screen shows I'm signed into adobe.com but after I enter my password to login to the forums I get stuck in a redirect loop. Sometimes I don't even get as far as entering my password, it starts redirecting after I hit the login button. This happens on both firefox and IE.
Photo of JenniferD

JenniferD

  • 3 Posts
  • 0 Reply Likes

Posted 8 years ago

  • 12
Photo of Simon Hobbs

Simon Hobbs

  • 17 Posts
  • 0 Reply Likes
i have the same issue since 3 months. No way to login to lightroom, ps or cc forums. always get "This webpage has a redirect loop ERR_TOO_MANY_REDIRECTS"

e.g.

https://forums.adobe.com/community/ph...

Deleting all adobe cookies fixes it 1 time only, then next time, get same issue. tried IE and chrome, but give same error.

Using windows 8.1
Photo of Steve Sprengel

Steve Sprengel, Champion

  • 2675 Posts
  • 348 Reply Likes
Make sure you've deleted all cookies and all site data and that your cookie policy is set to accept all cookies from adobe.com

http://www.oxhow.com/how-to-solve-thi...

http://www.fixedbyvonnie.com/2014/12/...

You might also check your hosts file for errant adobe.com server references that may have a new IP address since the hosts file was created.

I suppose there might be some internet-security software that is rewriting webpage contents and that is confusing things, so temporarily disabling that security software might fix things.

But before you do that make sure the issue is not that you have a virus that is messing with your browser settings but scanning with several virus and malware scanners.
Photo of Simon Hobbs

Simon Hobbs

  • 17 Posts
  • 0 Reply Likes
Tried deleting all cookies, checked hosts file - no entries. only have windows defender running. Have never had a virus. All other sites work, only adobe forums not.
Photo of Steve Sprengel

Steve Sprengel, Champion

  • 2675 Posts
  • 348 Reply Likes
The forums work for everyone else so the issue is still localized to your computer or immediate network.
Photo of Simon Hobbs

Simon Hobbs

  • 17 Posts
  • 0 Reply Likes
That doesnt help, I have no problem with the entire internet, only adobe forums. If I delete cookies it works once, then fails again. So its Adobe forums screwing up the cookies or account some how. As it doesnt work on other browsers on other laptops on other networks, its not the network or the machine or browser.
Photo of Simon Hobbs

Simon Hobbs

  • 17 Posts
  • 0 Reply Likes
Also "works for everyone else" is not quite true - I have found at least 30 people reporting this same issue, and there will be more who have not reported it because they cant find a way (e.g. didnt find this forum).
Photo of Assaf Bezalel

Assaf Bezalel

  • 4 Posts
  • 0 Reply Likes
"The forums work for everyone else so the issue is still localized to your computer or immediate network."

For everyone else? And what about all the people who complain here? they are everyone else also?

I also tried to delete cookies and what not and I just can't log in.
I can't view the forums at all.

Typical Adobe support, we are perfect the problem is yours.

And to the one who told me he does not see my names in the forums logs at all,
Well what can I say, I am registered using this Email and I have a legal CC package from my work, if you don't see my mail the problem is with you.

I have not see you try one time try to help here to anyone at all.
You just say you have the problem even though you can clearly see multiple people
have that problem on multiple devices.

I work with your software only because I work in a big company who uses your softwares, if it was up to me I would move to Corel.

The Audacity you have to keep on blaming the users with out even trying to help is just mind blowing.

-EDIT-
And I stopped trying to ask for help from Adobe support, it's just useless.
Something happened to this company ever since they became a monopoly.
But it will bite you back Adobe if you keep up with this behaviour.
Mark my words!
Photo of Steve Sprengel

Steve Sprengel, Champion

  • 2675 Posts
  • 348 Reply Likes
The usual reason for the symptoms you're describing is that the cookies aren't being allowed or that the cookies are storing information from a previous version of webpage coding or the webpage coding in your browser cache doesn't match the newer cookies and things don't work and the solutions is to clear the cookies and cache and allow all cookies. It seems like you've done those things, so either that's not the problem, or something further upstream from you at your network firewall, your ISP or your local country's network is caching something or otherwise interfering with the page content and cookie transmission to and from you and Adobe servers. You blame Adobe because you've done everything you can with cookies and cache and Adobe says it's not their problem because they send the same sort of page content to everyone and most everyone else works fine so it remains a mystery without an obvious resolution.

Another area of exploration would be perhaps the information Adobe has for you on their side between your Adobe ID and your forum ID is corrupted--if that's even possible and I doubt they'd have to way to tell this or fix it if it was. A way to see if this could be the issue would be to create a brand new Adobe ID with a new e-mail and keep the username, name, and demographic information very simple using just non-accented A-Z/a-z characters and digits and simple punctuation like periods and commas, and see if things work any differently.

You might have to log out of any other Adobe-related websites and apps before testing this new Adobe ID in case the cookies from the one Adobe ID login would be interfering with your new experimental Adobe ID login.
Photo of Assaf Bezalel

Assaf Bezalel

  • 4 Posts
  • 0 Reply Likes
Hey Steve,

I have this problem with two separate accounts, one personal and the second (this one) from work. more over I have this problem only with Adobe Forums.
All the other services that I use that need Cookies enabled work perfectly.

Also, I have tried to log in from multiple computers (at least 5) which all use different ISP's. The problem persists no matter where from or on what device I log from.

Now if it's a country based problem then Adobe needs to fix it ASAP since then all Israeli Adobe costumers (in my case) can't log in.

As to not everyone have this problem, bare in mind the the majority of users
don't even use the forums (I know that since most of my co-workers don't).
and some who do try and didn't manage to log in don't find this particular forum thread.

In other words I highly doubt it's a user problem.
Seems to me it's some kind of bad coding on the forums.
Photo of Steve Sprengel

Steve Sprengel, Champion

  • 2675 Posts
  • 348 Reply Likes
Bad coding that singles out your users based on your name or something, then.
Photo of Simon Hobbs

Simon Hobbs

  • 17 Posts
  • 0 Reply Likes
i have the same issue, I cant login on any pc, mac, on any network, in any country (tried UK, Gibraltar, Spain) to any adobe forums (except this one). Deleting cookies fixes it one time only, then redirect issue. Its a bug on the Adobe side, 100%.
Photo of Steve Sprengel

Steve Sprengel, Champion

  • 2675 Posts
  • 348 Reply Likes
Sounds like something might be strange in the cookie handling.

I'm in the US and have no problems, but from what I've seen on other sites, like http://www.lightroomqueen.com for example, in the EU or the UK, I'm not sure what the scope is, there seems to be some mandated cookie policy to warn that cookies are in use and I wonder if there is something strange happening with cookies because of this.

I'm also not sure if Adobe-UK/EU sites are still hosted in the US or if they're somehow in the UK/EU and could have different coding or a world-region-specific enforcement of a cookie policy that doesn't work with Adobe's server.

Are the recent contributors to this thread in the UK or EU or otherwise in a world region that enforces a cookie warning policy? If so, do any of you see an informational cookie warning on Adobes main site or the forum's site?
Photo of Tim Parker

Tim Parker

  • 18 Posts
  • 0 Reply Likes
A couple of years ago, a bunch of Adobe servers were afflicted by a 'poison cookie' problem caused by a couple of bugs in ColdFusion.

One of the bugs (which has been fixed for quite a while now) is that the session cookies used by ColdFusion (CFID and CFToken) to be incorrectly written as 'domain' cookies, meaning that the same cookies would be delivered to all Adobe servers (not just the one that sent the cookies)

The second bug (which I'm pretty sure has NOT been fixed) is that when ColdFusion sees multiple CFID/CFToken cookies (one specific to the server you're going to, and another for the entire adobe.com domain), it doesn't reliably use the 'server-specific' one - and if it doesn't recognize the one it sees, it tries to set a new one - but since it never sees that the new one is set... it tries until you give up.

So... one possible explanation here... is that Adobe has not updated *all* ColdFusion servers in the 'adobe.com' domain, and that everyone who continues to have problems... is having problems because they've accessed (at least) one of these outdated servers.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 849 Reply Likes
There shouldn't be any ColdFusion servers involved in the user forums, or authentication for the forums.
Photo of Urist Nozumavuz

Urist Nozumavuz

  • 1 Post
  • 3 Reply Likes
This problem happened to me on multiple browsers on multiple computers, but only for one account. If I used my personal Adobe ID, I got a redirect loop; if I used the Adobe ID we use to manage licensing, I could log in just fine.

I contacted Adobe support a few months ago and they opened a ticket, but the only communication I've received since then was a form e-mail apologizing for the delay.

Following a suggestion from elsewhere on this site, I did some investigation today: I went to https://accounts.adobe.com/profile and tried changing the 'Name for Adobe Community forums" field. Results:


  • With the name I had already entered, I got no errors saving but I got a redirect loop when I tried to visit the forums.

  • When I changed the capitalization of the first letter of the name I was using, I couldn't save it because it was already in use.

  • When I changed the name to something else, I got no errors saving and I did not get a redirect loop when I tired to visit the forums.



It seems to me that there are two problems here: first, the profile editor allows people to enter and save unavailable names without realizing it, and second, the forums produce a redirect loop instead of failing gracefully when someone tries to log in for the first time with such a name.

Other people getting the same symptom might be hitting different underlying problems (who knows, maybe someone really did have a local network error?), but I'd hazard a guess that I'm not the only one here who'll be able to log in with a different name.
Photo of Jorgos Hatzikelis

Jorgos Hatzikelis

  • 1 Post
  • 0 Reply Likes
Changing the forum name was the right answer for me! Thank so much!
Photo of Simon Hobbs

Simon Hobbs

  • 17 Posts
  • 0 Reply Likes
Sadly, I tried this and it doesn't work for me. I changed my "name for Adobe Community forums" and still get the redirect loop of death for all adobe forums (except this one which uses a different software). Its been 3 months and I still have no access to the forums, but I pay for the complete creatives suite. I have no way to ask questions or get answers to problems I have with lighroom etc.
Adobe dont seem to think this issue exists, or that we who are suffering from it dont exist.
Photo of Paul Blake

Paul Blake

  • 12 Posts
  • 0 Reply Likes
My looping problem was solved by changing my forum name to something completely different.
Photo of Deborah Loth

Deborah Loth

  • 2 Posts
  • 0 Reply Likes
I am having terrible problems with my Adobe ID (sometimes recognizing the password and sometimes not), Creative Cloud (sometimes licensing my software and sometimes imagining that I am a trial user) and Lightroom CC (on my laptop, crashing at launch). And I can't begin to solve anything because of this *!!! redirect loop. I've devoted DAYS a few months ago trying to get it. In the end I had to live with the problem I was having with LR (pre CC).

And now I find that the redirect loop is still here. I cannot get around it by deleting cookies or by changing browsers or by using a different computer or a different location. I experience it at home on my MacPro and elsewhere on my laptop. I cannot post to any forums. Most of the time I can't access any forums. I can't access Adobe chat. (Does it still exist?)
Photo of Deborah Loth

Deborah Loth

  • 2 Posts
  • 0 Reply Likes
I would say that this problem is NOT solved.
Photo of Simon Hobbs

Simon Hobbs

  • 17 Posts
  • 0 Reply Likes
Deborah, I feel for you. I still have the same issue. None of the "solutions" here work for me either, unfortunately. Its appalling that Adobe just ignore this bug and leaves the paying users it affects stranded
Photo of Paul Blake

Paul Blake

  • 12 Posts
  • 0 Reply Likes
Make sure you are using https://accounts.adobe.com to (which is via Creative Cloud) to update your forum name, don't start from the forum.
Select Creative Cloud -->Community-->View Profile.
In the behance.net url this displays, select the dropdown in the top right corner under the person icon, and select Manage My Adobe ID.
In the toolbar of the next screen (https://accounts.adobe.com) select the Profile option.
This gives you the Name for Adobe Community Forums field. Change it there.

I initially had some problems changing my forum name, and until I did it that way, the looping continued.
Photo of Simon Hobbs

Simon Hobbs

  • 17 Posts
  • 0 Reply Likes
@Paul Blake
If I change my community name from https://accounts.adobe.com/ it has no effect, I still get the redirect loop of death.

I could not find "Creative Cloud -->Community-->View Profile" on the website nor on the creative cloud windows application. In the app, there is a behance advertising image with "tart your public portfolio", but no dropdown and no person icon..
Photo of Paul Blake

Paul Blake

  • 12 Posts
  • 0 Reply Likes
OK. I use an iMac. :) Do you have Creative Cloud loaded? Not sure how this displays in Windows. It runs in the background to manage Lightroom/Photoshop subscriptions etc and seems to be the way Adobe prefer to communicate with their user base.
Photo of Paul Blake

Paul Blake

  • 12 Posts
  • 0 Reply Likes
I had trouble getting into https://accounts.adobe.com/ directly. But it was OK via Creative Cloud. https://accounts.adobe.com/ is where you end up however, and I presume you've then used the profile option from that screen (which is what I did).
Have you tried a few different names? I tried heaps that were already taken, then in the end, the very simple Paul_Blake worked for me.
Have you cleared you cache and cookies and web history etc to try and get a clean start?
Photo of Paul Blake

Paul Blake

  • 12 Posts
  • 0 Reply Likes
I emailed Chris Cox directly at Adobe to help me with my looping problem (ccox@adobe.com). I got his name from one of the other earlier posts. He was extremely helpful. There may be some backend issues that are causing you grief that need more in-depth analysis.
Photo of IWP

IWP

  • 3 Posts
  • 0 Reply Likes
Clearing my cookies and catch worked on chrome.
Photo of c e

c e

  • 1 Post
  • 0 Reply Likes
I cannot get passed the loop of death to ask a freaking question in the forums to remedy another problem.

About loop of death issue:
I use Safari and Chrome, Yosemite, I've cleared all caches and cookies and data and everything since the beginning of time on each to no avail, i can look at forums unsigned in, but as soon as i sign in the post login just loops until my browser says forget it.

My Adobe Photoshop issue: Macbook Pro, Yosemite, Cintiq 13HD Touch,
How do i get my photoshop CC2015 artboard to display on the Cintiq which is acting as my second monitor? At a certain point the grey zone within which i can move the artboard ends in black and i cannot move the white page art board over. In other words if i were to spread my photoshop across both monitors the grey zone within which the dartboard resides and can be moved around in ends in black and cannot be used. So unless photoshop is the on the primary display it cannot be used. Why is that? If it makes a difference ill mention that photoshop will not spread across both monitors simultaneously, it greys out whichever side has less than %50.

UPDATE: Regarding my Cintiq as 2nd monitor issue:
I was able to remedy the issue by doing nothing more than reading about someone with a crazy issue between Lightroom 5 and a second monitor in this same forum. They were able to fix their problem with control/clicking the application icon to access the options menu and fiddling with the monitor assignments to the program. I had left mine default (none) and it magically worked (2 days of trying to fix this). Regardless of the magic I've actively assigned it to the second monitor to make sure my dialog boxes etc show up within my work space and to make sure that when the mysterious magic wears off it'll still work as desired...a loop fix is still needed however.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 849 Reply Likes
We found some issues with the jive software (fix in progress) that can usually be reset by changing your Adobe ID display name on the adobe.com site, then going back to the forums.
Photo of Simon Hobbs

Simon Hobbs

  • 17 Posts
  • 0 Reply Likes
Sadly, changing my Adobe ID display name made no difference. Since paying for adobe cloud SW about 8 months ago, I have not once been able to access the forums to ask for help with the SW, and Adobe have had no interest in helping us or fixing the issue which is 100% reproducible.
Photo of steve clarke

steve clarke

  • 1 Post
  • 0 Reply Likes
Same issue here "This webpage has a redirect loop" in Chrome, "The page isn't redirecting properly" in Firefox.

Have tried different computers, browsers, cleared cache etc.

ONLY happens with Adobe Forums. Have never had this problem with another site.
Can get it to work by using incognito mode but as soon as i login to ask question etc 'redirect error'.

Has been happening for months now. Only reached this page as a last resort.
Photo of Guy Tamam

Guy Tamam

  • 4 Posts
  • 0 Reply Likes
Im also having the same problem, i do remember that when i purchased CC i had some kind of Users conflict, with my Behance account, and for some reason Adobe insist im from ukraine or something it was a long story that they fixed somehow and since i get that Loop...

and i get it one the most annoying moment when i dont understand why Vanisinh point acting so poorly...
Photo of Richard Moore

Richard Moore

  • 6 Posts
  • 0 Reply Likes
Same here. Get a redirect loop using any browser (IE, Chrome, FF). Have cleared cookies on all browsers, no difference.

Even tried from a virtual PC I have running in another country on Windows Server 2008 R2. Same problem.

This has to be a problem with Adobe's forum servers, how can we get a fix for this?
Photo of Simon Hobbs

Simon Hobbs

  • 17 Posts
  • 0 Reply Likes
@Richard Moore. I have been waiting for 8 months. There is no fix. I cant use any Adobe forum, and I cant get any help for the SW I pay for every month. Its an appalling situation - something I would expect from a fly by nite operation, or perhaps Sony. It seems you are victim too. Its not our PCs, its a problem with our accounts at Adobe, and changing the username etc. has no effect for me at l
Photo of Richard Moore

Richard Moore

  • 6 Posts
  • 0 Reply Likes
Agreed. I contacted Adobe support via live chat about 10 days ago. They said they would escalate the login problem and that I would get a reply within 3 days. So far nothing.

More annoying is that since taking up a CC subscription the quality of Photoshop has declined (bugs and performance issues) so getting onto the forums is more important than ever.
Photo of Simon Hobbs

Simon Hobbs

  • 17 Posts
  • 0 Reply Likes
Sadly, this issue is not solved, and there is no solution, nor any help from Adobe.
Photo of pjbh

pjbh

  • 1 Post
  • 1 Reply Like
Changing my username, as suggested by Urist Nozumavuz, solved it for me.
Photo of Mike Blaszczak

Mike Blaszczak

  • 4 Posts
  • 0 Reply Likes
I'm having this problem. Changing my screen name didn't fix the issue. How can I post in the Adobe Forums?
Photo of ProDesignTools

ProDesignTools, Champion

  • 34 Posts
  • 19 Reply Likes
At the top of this page, it says "8 people have this problem" in four years, so it has to be something pretty rare. It sounds like an odd issue that happens to some folks' Adobe ID accounts, perhaps a data conflict of some sort.

The reason is because the problem appears specific to a particular account rather than to the browser or computer used.

For anybody still getting this, did you try creating a new Adobe ID account?

You could create a brand new Adobe ID and then contact Customer Service about transferring your licenses over. To create a new ID while keeping your same original email address, follow the 2-step process here:

https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 849 Reply Likes
Don't create a new ID, just change your forum/display name, then log into the forums. That solves the issue 90% of the time. The remaining 10% need admin help to reset their forum accounts.
Photo of Mike Blaszczak

Mike Blaszczak

  • 4 Posts
  • 0 Reply Likes
Changing my screen name didn't work. I contacted Adobe and it took them almost two months to solve the problem.

This conversation is no longer open for comments or replies.