This conversation has been merged. Please reference the main conversation: Adobe.com: Redirect loop when logging in to Jive forum
Deleting all adobe cookies fixes it 1 time only, then next time, get same issue. tried IE and chrome, but give same error.
Using windows 8.1
For everyone else? And what about all the people who complain here? they are everyone else also?
I also tried to delete cookies and what not and I just can't log in.
I can't view the forums at all.
Typical Adobe support, we are perfect the problem is yours.
And to the one who told me he does not see my names in the forums logs at all,
Well what can I say, I am registered using this Email and I have a legal CC package from my work, if you don't see my mail the problem is with you.
I have not see you try one time try to help here to anyone at all.
You just say you have the problem even though you can clearly see multiple people
have that problem on multiple devices.
I work with your software only because I work in a big company who uses your softwares, if it was up to me I would move to Corel.
The Audacity you have to keep on blaming the users with out even trying to help is just mind blowing.
And I stopped trying to ask for help from Adobe support, it's just useless.
Something happened to this company ever since they became a monopoly.
But it will bite you back Adobe if you keep up with this behaviour.
Mark my words!
One of the bugs (which has been fixed for quite a while now) is that the session cookies used by ColdFusion (CFID and CFToken) to be incorrectly written as 'domain' cookies, meaning that the same cookies would be delivered to all Adobe servers (not just the one that sent the cookies)
The second bug (which I'm pretty sure has NOT been fixed) is that when ColdFusion sees multiple CFID/CFToken cookies (one specific to the server you're going to, and another for the entire adobe.com domain), it doesn't reliably use the 'server-specific' one - and if it doesn't recognize the one it sees, it tries to set a new one - but since it never sees that the new one is set... it tries until you give up.
So... one possible explanation here... is that Adobe has not updated *all* ColdFusion servers in the 'adobe.com' domain, and that everyone who continues to have problems... is having problems because they've accessed (at least) one of these outdated servers.
I contacted Adobe support a few months ago and they opened a ticket, but the only communication I've received since then was a form e-mail apologizing for the delay.
Following a suggestion from elsewhere on this site, I did some investigation today: I went to https://accounts.adobe.com/profile and tried changing the 'Name for Adobe Community forums" field. Results:
- With the name I had already entered, I got no errors saving but I got a redirect loop when I tried to visit the forums.
- When I changed the capitalization of the first letter of the name I was using, I couldn't save it because it was already in use.
- When I changed the name to something else, I got no errors saving and I did not get a redirect loop when I tired to visit the forums.
It seems to me that there are two problems here: first, the profile editor allows people to enter and save unavailable names without realizing it, and second, the forums produce a redirect loop instead of failing gracefully when someone tries to log in for the first time with such a name.
Other people getting the same symptom might be hitting different underlying problems (who knows, maybe someone really did have a local network error?), but I'd hazard a guess that I'm not the only one here who'll be able to log in with a different name.
Adobe dont seem to think this issue exists, or that we who are suffering from it dont exist.
And now I find that the redirect loop is still here. I cannot get around it by deleting cookies or by changing browsers or by using a different computer or a different location. I experience it at home on my MacPro and elsewhere on my laptop. I cannot post to any forums. Most of the time I can't access any forums. I can't access Adobe chat. (Does it still exist?)
Select Creative Cloud -->Community-->View Profile.
In the behance.net url this displays, select the dropdown in the top right corner under the person icon, and select Manage My Adobe ID.
In the toolbar of the next screen (https://accounts.adobe.com) select the Profile option.
This gives you the Name for Adobe Community Forums field. Change it there.
I initially had some problems changing my forum name, and until I did it that way, the looping continued.
If I change my community name from https://accounts.adobe.com/ it has no effect, I still get the redirect loop of death.
I could not find "Creative Cloud -->Community-->View Profile" on the website nor on the creative cloud windows application. In the app, there is a behance advertising image with "tart your public portfolio", but no dropdown and no person icon..
Have you tried a few different names? I tried heaps that were already taken, then in the end, the very simple Paul_Blake worked for me.
Have you cleared you cache and cookies and web history etc to try and get a clean start?
About loop of death issue:
I use Safari and Chrome, Yosemite, I've cleared all caches and cookies and data and everything since the beginning of time on each to no avail, i can look at forums unsigned in, but as soon as i sign in the post login just loops until my browser says forget it.
My Adobe Photoshop issue: Macbook Pro, Yosemite, Cintiq 13HD Touch,
How do i get my photoshop CC2015 artboard to display on the Cintiq which is acting as my second monitor? At a certain point the grey zone within which i can move the artboard ends in black and i cannot move the white page art board over. In other words if i were to spread my photoshop across both monitors the grey zone within which the dartboard resides and can be moved around in ends in black and cannot be used. So unless photoshop is the on the primary display it cannot be used. Why is that? If it makes a difference ill mention that photoshop will not spread across both monitors simultaneously, it greys out whichever side has less than %50.
UPDATE: Regarding my Cintiq as 2nd monitor issue:
I was able to remedy the issue by doing nothing more than reading about someone with a crazy issue between Lightroom 5 and a second monitor in this same forum. They were able to fix their problem with control/clicking the application icon to access the options menu and fiddling with the monitor assignments to the program. I had left mine default (none) and it magically worked (2 days of trying to fix this). Regardless of the magic I've actively assigned it to the second monitor to make sure my dialog boxes etc show up within my work space and to make sure that when the mysterious magic wears off it'll still work as desired...a loop fix is still needed however.
Have tried different computers, browsers, cleared cache etc.
ONLY happens with Adobe Forums. Have never had this problem with another site.
Can get it to work by using incognito mode but as soon as i login to ask question etc 'redirect error'.
Has been happening for months now. Only reached this page as a last resort.
and i get it one the most annoying moment when i dont understand why Vanisinh point acting so poorly...
Even tried from a virtual PC I have running in another country on Windows Server 2008 R2. Same problem.
This has to be a problem with Adobe's forum servers, how can we get a fix for this?
The reason is because the problem appears specific to a particular account rather than to the browser or computer used.
For anybody still getting this, did you try creating a new Adobe ID account?
You could create a brand new Adobe ID and then contact Customer Service about transferring your licenses over. To create a new ID while keeping your same original email address, follow the 2-step process here:
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