Can't login to adobe forums

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  • Problem
  • Updated 4 years ago
  • Solved
Merged

This conversation has been merged. Please reference the main conversation: Adobe.com: Redirect loop when logging in to Jive forum

I can't log into the adobe forums. The screen shows I'm signed into adobe.com but after I enter my password to login to the forums I get stuck in a redirect loop. Sometimes I don't even get as far as entering my password, it starts redirecting after I hit the login button. This happens on both firefox and IE.
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JenniferD

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Posted 8 years ago

  • 12
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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You're trying to log into the User to User forums here?:

http://forums.adobe.com/community/pho...

Have you tried clearing cookies/browser cache?

This document might also help troubleshoot issues with Adobe ID:

http://kb2.adobe.com/cps/167/tn_16721...
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John Cornicello, Adobe Community Manager

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Please send an email to userforum at adobe dot com with your Adobe ID and screen name and I can take a look at the problem.

Thanks!
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JenniferD

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Thanks for the help John. It's working great now!
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Jeff Grant

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I have the same problem. I've tried every which way to get in but I always get the redirect loop message. The only reason I'm trying to get in is that PS CS6 has decided that I want to trial CS6 Extended and I want to get rid of it.
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Tim Parker

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try clearing cookies - many adobe.com sites are afflicted with a 'poison cookie' problem caused by cookies incorrectly written to your browser's cookie jar - if you clear out all '.adobe.com' cookies, particularly CFID and CFToken cookies, your login problems should go away - at least until you visit a different Adobe site
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Citizine Editor

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I am constantly getting redirect loop errors in chrome and Firefox trying to get to the adobe forums. I have deleted my cache and cookies, but this is a recurring problem.

I'm on a Mac Pro Tower, 10.9.4 Mavericks-- which is annoying since there is so many problems with this set up and adobe. And not being able to access the forums is another layer of frustration, on an already frustrating issue.
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Rob Ryan

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I am having the same issue. I can't get into adobe.forums as I get sent in a loop. Frustrating I know...

Is there a fix for this?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Rob,

Can you give me the specific URL of the forum you're trying to access?
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Rob Ryan

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Actually it's any support link when I'm signed in.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Do you have cookies disabled? Have your tried clearing existing cookies and browser cache for adobe domains? Have you tried sign-in out and back in?
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Rob Ryan

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I have cookies disabled. And I clear cookies after each session. I have tried login out and back in as well, it only gives me trouble after I've logged in for some odd reason.
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Steve Sprengel, Champion

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You can't have cookies disabled to use Adobe forums, I don't think.
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Jeff Grant

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I just tried and it now works for me. Since I last tried, I have upgraded to Mavericks and started using Safari so I have no idea if anything I have done has fixed it.
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Gary Todd

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This is still a problem for me. I have cleared all Adobe-related cookies, browser cache and signed out and in again. Still cannot visit any adobe forums pages, not even the homepage, without getting a Redirect Loop.

Tried to access https://forums.adobe.com/thread/1649638 to address a problem with Premiere Pro on startup - so this is doubly frustrating.
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Chris Cox

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Well, right now the user forums site is undergoing maintenance and nobody can access it.
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Maksim Litvinenko

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i have the same problemm ((
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Chris Cox

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There was some forum maintenance last night, but they're up and working fine now.
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Simon Hobbs

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I have had the same problem since 3 months, on both IE and Chrome on windows 8.1 Clearing cookies only fixed the problem temporarily, comes straight back.
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Assaf Bezalel

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I have the same problem:

"This webpage has a redirect loop
ERR_TOO_MANY_REDIRECTS"

This is happening if I am signed in or not, cleared cookies cache and what not.
Firefox or Chrome and this is happening on either my PC or Mac.

For me it is clear your forums are just programmed badly.
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Chris Cox

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The forums are working just fine for everyone else, and there hasn't been any recent changes/maintenance.
My only guess would be that you had some local network issue, or local network caching problems.
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Jeff Grant

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Well, I just tried and got this:

'We're sorry but a serious error has occurred in the system.'

and here's the URL that I came in on:

https://forums.adobe.com/adobe_login?...

and while you are at it, I just had an update fail on CC, so I suspect that not all is well.
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Chris Cox

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That URL is working just fine with Safari, Firefox, and Chrome.
Signed in or not, still working.
Tried from a machine in Australia, still working.
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Chris Cox

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Unless there is an intermittent failure, or it isn't working in a particular location - I don't see any problems.
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Jeff Grant

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Here's what CC is giving me.



I'm on Safari and did updates last night. I'll restart and report back.
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Chris Cox

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That is completely unrelated to this topic (which is about logging into forums).
And the error is because a needed file is missing or has been altered.
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Jeff Grant

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I'm terribly sorry, I hoped it might help to point out to you that something else that worked last night, isn't this morning.

Anyway, I get the same error trying to get into the forum after a reboot.
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Chris Cox

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OK, so there is something about your network, or a local outage of some kind.
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Jeff Grant

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Well, that's interesting. I tried Firefox, and got in straight away. I didn't sign in first. I then restarted Firefox, signed in to Adobe, and get the same error. The same happens on Safari. If I'm signed in to Adobe, I can't get to the fora. If I'm not, I can.

Hard to see that as 'your network, or a local outage of some kind'
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Jeff Grant

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and that localised network issue would be somewhere in Adobe?
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Chris Cox

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No that would be a replicated server somewhere close to you, your ISP, your firewall, your system config (especially if it blocks access to adobe sites), etc.
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Jeff Grant

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It doesn't block access to Adobe sites until I sign in. How can that work?
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Chris Cox

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if you can't access the server that handles authentication, then that is the sort of error you would see.
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Jeff Grant

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So there is a sign in server and and a separate authentication server, I'll just ask the flying pigs if that sounds good to them. Maybe all my years working on networks were in vain, after all.
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Jeff Grant

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Ok I'm still waiting for a response. How am I meant to fix this. Maybe I can raise another issue about CC failing.
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Jeff Grant

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Hello, do I get an answer any time soon? I can manage my Adobe account. I can get to the forums as long as I'm not signed in, but the minute that I sign in I get the error message.
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Paul Blake

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I've got exactly the same problem, and had it for ages!
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Jeff Grant

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I just tried signing in on a machine that is 500KM away with the same result. Everything is fine until I sign in. On the same machine, a friend signed in with his id without any issue.

I have had a number of odd issues lately because Grant is an SQL verb and some software now checks and bounces anything with it in.
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Chris Cox

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Servers all seem to be working, other people are logging in without problems.

Hmm, I see someone with your name banned from the system in 2009 (unfortunately the offending posts were removed, so I don't know exactly why he was banned). Last login for anyone else with your name was April 17.
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Jeff Grant

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I can tell you that I have never been banned from this or any forum ever. I may well have logged n on the 17th. I don't come here often fortunately so I have no idea when it started.

How does this get sorted?
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Chris Cox

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I think I'll have to refer you to some of the forum admins. I can't see anything from this side that should be blocking you, and can't see anything blocking other users.
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Jeff Grant

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Great, thanks. Any idea how long that might be?
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Chris Cox

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That depends on when they get the email I just sent.
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Chris Cox

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Jeff - you haven't made your email address visible here on GetSatisfaction (even to admins).

Could you email me at ccox (at) adobe [dot] com with the email address/Adobe ID you are using to sign into the Adobe forums?
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Chris Cox

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Update - once I got his email address, we found the problem with his account and got it fixed.
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Jeff Grant

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Fixed, many thanks Chris.
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Chris Page

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Hi, I too am having this very problem - indeed as suggested above if I sign out from my Adobe account I can get to the forums but as soon as I sign in I get the redirect loop. I had a chat session with a support person from Adobe last week and they tried the clearing cookies and insisted I try Firefox given that the site didn't work with IE or Chrome on 2 different machines - when I explained that at the time I was at work and couldn't install firefox I was promised escalated contact...still holding my breath...is there a permanent fix coming as this seems quite a common issue and makes the community forums less valuable.

if anyone has a fix I'd be grateful as I'm having a challenge or two with the just installed Lightroom 6.

Thanks
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Chris Cox

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It is not a common issue at all - very uncommon, and usually resolved to local network problems.
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Assaf Bezalel

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I still can't log in to the forums it still says there is a redirect loop.
I have this problem on multiple computers and on different networks.
At home or at work and even at my brother's house.
I cleaned the cache cookies and what not.
And It seems that I am not the only one.

This problem is not going away for several months now,
yet all I hear from Adobe staff here is we are great the problem is with you.
Well that is just great, I can't even login to forums to say there is a problem
and I have to login to the photoshop forums.

Great adobe, as always, you show me you don't care about your paying customers.
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Chris Cox

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Nobody with your name is even registered for the adobe forums.
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Chris Page

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So how do I get one as I cant connect, I have a valid adobe acount, so does this mean I have to log out of that and create a new different account for the forums which means the two uses can't overlap, doesn't sound right!.
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Chris Cox

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Please note that I was responding to Assaf above, not Chris Page.

You log into the forums with your normal Adobe ID. There is no need for creating a new account.
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Chris Page

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Sorry chap - doesn't show on the email, I still have this redirect loop problem so can't get near the forums while logged in

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