Lightroom: Can't import pics...freezing up

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  • Updated 7 years ago
  • (Edited)
Hello, I have Lightroom 3 and I'm currently experiencing problems when Importing pictures. Lightroom completely freezes up and will sometimes say that it doesn't recognize the file, but when tried again it will upload a couple of pictures at a time. Now it won't even begin to import any pictures, the screen just totally freezes up. I thought it might have been a corrupted card, so I bought a new card and I had the same problem. It's running on a Mac. Just wondering what I need to do to fix this.
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Alice Hackney

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  • frustrated

Posted 7 years ago

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Becky Sowada, Adobe Employee

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If you haven't already, update your Lightroom version to 3.4.1, which is the most current production version available (and a free upgrade for LR3 customers).

If the problem persists in Lightroom 3.4.1, it could be that a device you have is causing a conflict with import. Try unplugging all devices, such as cell phones, mp3 players, bluetooth adapters, thumb drives, and external drives. Then go back to import. You can gradually re-attach each device and determine if one of them is at odds with import.

To completely rule out the card and card reader, try copying your files from the card to your hard drive using the Finder. Then import into Lightroom from the hard drive.

Let us know your results after trying these things.
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Whitney Killian

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I am having a similar problem with Lightroom 3 on Windows. I'm running the 64-bit program on a 64-bit platform, so I know it's not a compatibility issue. I have nothing else plugged into my computer, and the pictures I'm trying to import are already saved to my hard drive. When I try to import pictures using Lightroom 3, it either freezes a) as soon as I hit the import button and select the drive partition from which to import, b) as soon as I select the Pictures folder from which I intend to import, c) when the thumbnails from the selected folder appear in Lightroom. If I try to scroll through the thumbnails or actually import or use any feature in the program once the thumbnails have loaded, it freezes completely.

Please help! :(
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Have you tried Becky's solution to update your Lightroom? From Lightroom, choose Help>Updates... and make sure you have the latest version