Can't Import NIKON D800 NEF in Photoshop CC

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  • Updated 4 years ago
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Hi
I was using PSCS5 WITH NO PROBLEMS IMPORTING NIKON D800 NEF FILES.
I UPGRADE TO PS CC CONTRACT BUT FILES WONT IMPORT NOW.
I DID AN UPDTE WITH CAMERA RAW 8.6 , RESTARTED COMP (MAC BOOKPRO)
BUT STILL CANT IMPORT MY LATEST NEF FILES.PLEASE HELP AS WORK IS MOUNTING UP.
THANKING YOU..STEVE
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steve hawkeye

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Posted 4 years ago

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Chris Castleberry, Camera Raw Engineer

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Hi Steve,

Sorry you are having trouble opening your images. We are not aware of any issues with Camera Raw 8.6 and D800 images.

A couple of things you can try:

1. Purge the Camera Raw cache in Photoshop> Preferences> Camera Raw...

2. Download the Adobe DNG Converter 8.6 and convert your images to DNG to see if they will open (that would at least get you working again if #1 doesn't help)

As for the root cause of your import issue, I can only guess without more information.

Does this only occur with newly imported D800 images (i.e. are your previously imported images fine)?

Are you importing via Nikon or other software, directly via the Finder, with the Adobe Photodownloader in Bridge, etc.?

You might try different methods of importing the images from the card to your machine to see if that helps.

Regards,

- Chris
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Chris Cox

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Also, you might want to get your keyboard checked to fix that broken CAPS LOCK key.