Photoshop.com: Can't get rid of Adobe Flash popup

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  • Updated 4 years ago
  • Answered
  • (Edited)
"static.photoshop.com requesting access".
Can't get rid of this popup. MacOS10.7, Chrome and Safari.
Foolishly allowed Adobe Flash to run this program when trying to organize an album. Now this popup represents me from access to the organizing screen.
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Jock Aplin

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Posted 4 years ago

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Chris Cox, Sr. Computer Scientist

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Which Adobe Photoshop Family product are you using that encounters that message?
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Jock Aplin

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Photoshop.com, trying to organize an album
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Jock Aplin

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adobe photoshop express organizer, to be more specific.
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Charlie D, Official Rep

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The online Organizer is based on Flash, and access to static.photoshop.com is about loading your photos. There's no way around this if you want to use the online Organizer. Can you add static.photoshop.com to a safe list? It's nothing invasive.
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Jock Aplin

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The first time I tried the organizer it gave me the option of installing an Adobe flash program that would make things faster, I believe. The first time I said no, and was able to reorganize the album. The next time I started the organizer I clicked "proceed" rather than "no", and that's when this problem started.
I'm not able to close the popup, or click on "allow" or "deny".
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Charlie D, Official Rep

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My suggestion for adding static.photoshop.com to a safe list was with the thinking you either have your browser restricting sites you load or that you perhaps have a Flash plugin blocker. Now that I understand what your workflow was better, I see this wasn't necessarily the case.

It's not clear to me if you actually installed Flash or not. If you're not sure, go to http://get.adobe.com/flashplayer/ and install it. You won't be able to access the online Organizer without it, and it may clear up this problem for you.

If you do have the Flash plugin required and you're still seeing the message you originally described, could you post a screen shot? I cannot reproduce the behavior you describe. It sounds related to Flash security settings, but this shouldn't be a problem if you're loading the online organizer (http://www.photoshop.com/tools/organizer) by first visiting the main site and login (located at http://www.photoshop.com).

This document may provide more info:
http://www.macromedia.com/support/doc...
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Jock Aplin

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I don't think the absence of Flash is a problem, since I was able to get into the organizer once. Here's what happened, as I recall:
The first time:
I was looking at an album at photoshop.com and wanted to reorganize. I clicked on the organize icon, and got an Adobe screen that said something like "Organizer will work better if Flash can use more of your hard drive. Is that OK?" Options were "No" and "Proceed". I clicked "No" and was able to load organizer and rearrange the photos.
The second time:
When the message came up I clicked on "Proceed" without thinking about it. That's when the message in the screen shot came up. I'm not able to click on allow or deny, or close the popup.
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Charlie D, Official Rep

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I still don't know why you got stuck in the loop you described, but I think I have an idea on how to resolve it -- delete your Flash cache for this site.

Sign out of your photoshop.com, and go to this page: http://www.macromedia.com/support/doc...

Find static.photoshop.com and delete it from the list. Or simply select "Delete All Sites" It's ok -- information will be rebuilt the next time you visit related sites.

For kicks, restart your browser and clear browser cache, only because this can't hurt.

The next time you sign into your account on Photoshop.com, and you see Flash request additional space to store info for this site, please say yes. This is really just index information about the content in your account, and is not a place where we're secretly tracking personal, private details about you or something undesirable like that. For an account of any significant size enabling local storage is a must. Go ahead and allow up to 1MB since the amount of space required is trivial.
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Jock Aplin

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I tried all that and no luck.
I still get the flash popup and can't do anything with it.
I think I'm done with Photoshop.com. The only advantage is the synchronizing option, and that keeps failing. Plus Elements and Organizer routinely become non-responsive when I try to shut down.
Just too frustrating.
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Xpertpse

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I think it might be a problem with chrome itself. Here is a discussion thread. See if it helps:

http://code.google.com/p/chromium/iss...