Photoshop.com? Can't free up space

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  • Problem
  • Updated 5 years ago
  • Solved
  • (Edited)
I deleted 11 of the 13 videos I had in my gallery, but it still keeps telling me that I am out of space. The 1.7 GB total did not change even after deleting 11 videos. so I am unable to upload any new material. Please help! thank you.
Photo of Dorothy Pierce

Dorothy Pierce

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Posted 5 years ago

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Photo of Pattie F.

Pattie F., Official Rep

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Official Response
The reason you are getting a message about running out of space is because you can no longer uplaod to Photoshop.com once you migrate to Revel. Since Photoshop.com sharing and storage component is being discontinued, it will become unavailable for download and viewing in June after the transition. If you have files there you wand to archive, be sure to user our media downloader to save them all to your computer. Files are being migrated to Revel unless you opted out previously. Let me know if you still have questions after checking out the FAQ's.

Pattie

Forum FAQ's:
forums.adobe.com/community/ps.com_sharing_and_storage/faq

Forum for Revel users:
forums.adobe.com/community/revel

FAQ's about the transition from Photoshop.com to Revel:
http://www.photoshop.com/misc/members...

FAQ's about Revel and subscriptions:
http://www.adobe.com/products/revel/f...

Elements organizer/Revel Help:
http://helpx.adobe.com/elements-organ...

Getting Started with Revel:
http://www.adobe.com/support/revel/ge...