Photoshop.com: I can't edit any of the photos in my account

  • 20
  • Problem
  • Updated 6 years ago
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Removing Photoshop.com service category

I can't edit any of the photos in my account. What do I need to do to be able to edit again?
Thanks, Jim
Photo of Jim Behm

Jim Behm

  • 2 Posts
  • 0 Reply Likes
  • frustrated

Posted 8 years ago

  • 20
Photo of Amreek

Amreek, Employee

  • 160 Posts
  • 6 Reply Likes
Official Response
Can you add more details to what exactly is happening when you click on 'Edit'

Does the Express Editor not load at all?
Do you see an error message?

What browser and OS combination were you working on?

What Flash Player version are you using? ( Use this to check your flash version : http://kb2.adobe.com/cps/155/tn_15507... )

Someone here had similar problems with the Express Editor not loading at all, the suggested workaround is to clear your Browser Cookies/Cache and retry.

Hope this helps!