Can't change printer in Photoshop CS5

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  • Problem
  • Updated 6 years ago
I am using CS5. Whenever I try to change the printer from within the printer command, Photoshop crashes. I have tried it different ways and it crashes. I am using an Epson 1400 wide format printer.
Thanks
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Jay Beckham

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  • frustrated

Posted 6 years ago

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Chris Cox

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Which OS version?
What does the crash report say?

And have you installed all the Photoshop updates?

BTW - most crashes like this occur inside the printer driver.
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Jay Beckham

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I am using Windows 7 Ultimate
Adobe Photoshop CS5 has stopped working
Yes I have checked and Adobe says I am up to date using Help, and then Updates.

I will see what version of the driver and see if Epson has any new ones. However this problem just started a few weeks ago.
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Chris Cox

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Check Help->System Info for the actual Photoshop version. Sometimes the updater makes mistakes.

For Windows, check the event viewer for details of the crash.

And what changed on your system since this was last working?
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Jay Beckham

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Photoshop Extended CS5 Version 12.0.4x32

Here is the log of one of the errors.
- System
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2013-03-02T04:07:30.000000000Z
EventRecordID 211700
Channel Application
Computer CruisesOnTheSea
Security

- EventData
Photoshop.exe
12.0.4.0
4d9d8cbc
Photoshop.exe
12.0.4.0
4d9d8cbc
c0000005
00549a82
1d24
01ce16fb5096bf67
C:\Program Files\Adobe\Adobe Photoshop CS5\Photoshop.exe
C:\Program Files\Adobe\Adobe Photoshop CS5\Photoshop.exe
b33a7a60-82ee-11e2-a425-0000001c0500

I don't recall anything happening except the installation of System Mechanic. That could of turned off a program that loads at startup that Photoshop needs???
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Chris Cox

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I don't know.

One possibility is that something in the last used printer settings makes the printer driver or OS unhappy. If that's the case, resetting Photoshop's preferences should clear it up.