Photoshop.com: Can't change Adobe ID email address

  • 5
  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Removing Photoshop.com service category

I'm trying to change the email address on my photoshop.com account. I was able to log into the account using my AdobeID and password, but when I change the email address and click Save, I'm asked for my password. I provide exactly the same password that I used to log into the site, and an error message tells me that they were unable to save my changes, and that I should enter my password again. And then a "Saving Changes" dialog appears but never goes away.

But I'm entering the same password I used when I logged in!

I'm able to make other changes to my account info, but I can't change my email address. This is a problem, as I'm changing ISPs and soon the old email address will no longer be available to me.

Please help!
Photo of Victor Gavenda

Victor Gavenda

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Posted 6 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Go to this page and chat with support for help with your Adobe ID and managing accounts: http://helpx.adobe.com/x-productkb/po...