When I try to sign in on my desktop version app, I can't! So basically, I'm signed in on my phone app, but can't sync my pictures because my desktop version doesn't allow me to.
Posted 2 years ago
Rikk Flohr, Official Rep
Rikk Flohr, Official Rep
The current version should read CC2015.10.1. Can you update your version to the current and try it again?
I have the current version but this same issue... can you help?
It's the one I just downloaded today from the official page... have you got a link with the new version?
I am on Lightroom 6 and when I sign in to Lightroom Mobile, the login screen disappears.. Under Help it shows i am logged in but the option to toggle the sync is greyed out as if i was not signed in
Victoria Bampton - Lightroom Queen, Champion
Go to Help menu > System Info and confirm you're on CC 2015.14 or Classic 7.1. Most older versions no longer support sync.
I have a perpetual licence of LR6 (6.3) and am having the same issue, does this version still support Sync? (just downloaded today)
Thanks
Thanks
Victoria Bampton - Lightroom Queen, Champion
A perpetual license has never supported sync - you need a subscription to get cloud space.
Rikk Flohr, Official Rep
