Lightroom: Can't sync between Lightroom 5 on desktop and Lightroom CC - blank white box after entering email and password

  • 1
  • Problem
  • Updated 4 weeks ago
  • Not a Problem
  • (Edited)
I've just subscribed to Lightroom CC as my desktop Lightroom 5 crashes all the time now. When I go to top left on my desktop LR 5 to sign in and sync, I enter my email and password in the pop up box, the box goes white and then nothing happens. Any ideas?
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Cheryl Hart

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Posted 4 weeks ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I don't think you want to sync (sync won't work with such an old version of Lightroom). You probably either want to upgrade your Lightroom 5 catalog to Lightroom Classic 8 catalog (if you plan to use Lightroom Classic) or migrate the photos directly from Lightroom 5 to Lightroom CC: https://helpx.adobe.com/lightroom-cc/using/migrate-to-lightroom-cc.html
(Edited)
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Carlos Cardona

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Follow Jeff’s advice, login to Lightroom 8, then import your LR 5 catalog (s).
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Cheryl Hart

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Thanks! I can't find an option to upgrade to LR 8, only LR 6. Will that still work? 
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Johan Elzenga, Champion

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No, I believe Lightroom Classic is the minimal version. You should be able to install a trial version of LR Classic and use that just to upgrade your LR5 catalog.
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Cheryl Hart

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Thanks! I've followed your tip and it's syncing. Can I use LR 8 to edit photos while it's syncing or is it best just to let it do its thing? 
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Cheryl Hart

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I started syncing it three hours ago and it's still saying 0 bytes of 1 TB used. How do I know if it's working?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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How big is your catalog? It may take some time.
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Cheryl Hart

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It has 24,000 photos. That doesn't seem like a lot though, but I'm not sure how to find the catalog size in bytes. 
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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That's pretty good size. Let it chew through it overnight and check back with us.
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Cheryl Hart

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Haha ok, will do! Thanks :)
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Cheryl Hart

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It's been syncing for 24 hours but still says 0 bytes of 1 TB... Where am I going wrong?