Photoshop CS6: Can't select "file" menu options in photoshop

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  • Updated 1 month ago
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Hey all, having an issue recently where if I click on the file menu at the top the options drop down (so all the basic New, Open, etc), but as soon as I move the curser off the icon to try and select an option, the list randomly disappears and the "help" list drops down.

The edit, image, layer and all the others  fine, just the file option... I also use illustrator and that works normally, just photoshop that plays up. 

Does anyone have an idea why this is happening and what I can do about it? This is with CS6 with the laptop trackpad turned off and external mouse.
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Andrew Oliver

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Posted 2 months ago

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David, Official Rep

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Howdy Andrew,

It sounds like some bug or incompatibility with your keyboard.  Try using an external (generic) keyboard with everything else disabled.  I bet it will go away.  It sounds like your keyboard might be getting additional input that you're not pressing.  Also, what OS are you running CS6 on?