Photoshop: Can't save my PSD document in PDF due to this message : "Cannot save due to program error"

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  • Updated 1 year ago
  • (Edited)
This morning, I wasn't able to save my document in PDF. I tried to save it in JPG : it works but not in PDF. I've got this error : "Cannot save due to program error"/ I am using Photoshop CC 2015, It doesn't work since i re-installed CC 2015. I am using OS X EL CAPITAN 10.11.4 

I have accessed to the file PSErrorLog.txt, here are the 50 last lines : 

2016:09:19 23:03:03 : tracked key 0000000000080D20 of type P5_ADsc not found : 1 : REQUIRE failed
2016:09:19 23:03:03 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 137 : REQUIRE failed
2016:09:19 23:03:03 : tracked key 0000000000077CA0 of type P5_ARef not found : 1 : REQUIRE failed
2016:09:19 23:03:03 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 137 : REQUIRE failed
2016:09:19 23:03:03 : tracked key 0000000000080D18 of type P5_ADsc not found : 1 : REQUIRE failed
2016:09:19 23:03:03 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 137 : REQUIRE failed
2016:09:20 15:13:09 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/../interfaces/UCopyOnModifyImp.h : 214 : REQUIRE failed
2016:09:20 16:05:17 : tracked key 00000000000049B8 of type P5_ADsc not found : 1 : REQUIRE failed
2016:09:20 16:05:17 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 137 : REQUIRE failed
2016:09:20 16:05:17 : tracked key 0000000000001E40 of type P5_ARef not found : 1 : REQUIRE failed
2016:09:20 16:05:17 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 137 : REQUIRE failed
2016:09:20 16:05:17 : tracked key 00000000000049B0 of type P5_ADsc not found : 1 : REQUIRE failed
2016:09:20 16:05:17 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 137 : REQUIRE failed
2016:09:20 16:24:27 : tracked key 0000000000000AD0 of type P5_ADsc not found : 1 : REQUIRE failed
2016:09:20 16:24:27 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 137 : REQUIRE failed
2016:09:20 16:24:27 : tracked key 0000000000000170 of type P5_ARef not found : 1 : REQUIRE failed
2016:09:20 16:24:27 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 137 : REQUIRE failed
2016:09:20 16:24:27 : tracked key 0000000000000AC8 of type P5_ADsc not found : 1 : REQUIRE failed
2016:09:20 16:24:27 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 137 : REQUIRE failed
2016:09:28 17:38:16 : tracked key 0000000000024FB8 of type P5_ADsc not found : 1 : REQUIRE failed
2016:09:28 17:38:16 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 137 : REQUIRE failed
2016:09:28 17:38:16 : tracked key 0000000000024FB0 of type P5_ADsc not found : 1 : REQUIRE failed
2016:09:28 17:38:16 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 137 : REQUIRE failed
2016:09:28 17:38:16 : tracked key 000000000001D1B0 of type P5_ARef not found : 1 : REQUIRE failed
2016:09:28 17:38:16 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 137 : REQUIRE failed
2016:10:05 12:11:03 : tracked key 00000000000706A0 of type P5_ARef not found : 1 : REQUIRE failed
2016:10:05 12:11:03 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 137 : REQUIRE failed
2016:10:05 12:11:03 : tracked key 0000000000093D28 of type P5_ADsc not found : 1 : REQUIRE failed
2016:10:05 12:11:03 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 137 : REQUIRE failed
2016:10:05 12:11:03 : tracked key 0000000000093D20 of type P5_ADsc not found : 1 : REQUIRE failed
2016:10:05 12:11:03 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 137 : REQUIRE failed
2016:10:21 17:13:58 : tracked key 000000000000C2F0 of type P5_ADsc not found : 1 : REQUIRE failed
2016:10:21 17:13:58 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 137 : REQUIRE failed
2016:10:21 17:13:58 : tracked key 0000000000007A38 of type P5_ARef not found : 1 : REQUIRE failed
2016:10:21 17:13:58 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 137 : REQUIRE failed
2016:10:21 17:13:58 : tracked key 000000000000C2E8 of type P5_ADsc not found : 1 : REQUIRE failed
2016:10:21 17:13:58 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 137 : REQUIRE failed
2016:10:25 14:29:13 : tracked key 000000000000EE60 of type P5_ADsc not found : 1 : REQUIRE failed
2016:10:25 14:29:13 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 137 : REQUIRE failed
2016:10:25 14:29:13 : tracked key 0000000000009AB8 of type P5_ARef not found : 1 : REQUIRE failed
2016:10:25 14:29:13 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 137 : REQUIRE failed2016:10:25 14:29:13 : tracked key 000000000000EE58 of type P5_ADsc not found : 1 : REQUIRE failed
2016:10:25 14:29:13 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 137 : REQUIRE failed
2016:11:02 15:54:30 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/../interfaces/UCopyOnModifyImp.h : 214 : REQUIRE failed
2016:11:02 18:22:29 : tracked key 00000000001C4920 of type P5_ADsc not found : 1 : REQUIRE failed
2016:11:02 18:22:29 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 137 : REQUIRE failed
2016:11:02 18:22:29 : tracked key 00000000001C4918 of type P5_ADsc not found : 1 : REQUIRE failed
2016:11:02 18:22:29 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 137 : REQUIRE failed
2016:11:02 18:22:29 : tracked key 00000000001A2328 of type P5_ARef not found : 1 : REQUIRE failed
2016:11:02 18:22:29 : /Volumes/workarea/PS_16_Mac_Daily_Retail/20160113.r.355/photoshop/main/photoshop/xcode/../interfaces/UTrackResourceImp.h : 137 : REQUIRE failed


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Raipon

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Posted 2 years ago

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Photo of Angela Cholmondeley Fristoe

Angela Cholmondeley Fristoe

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I had the same error pop up today. I believe the issue ended up being that the psd file I was working with had a text layer with a font I didn't actually have on my computer. In the end, I managed to solve the issue by simply flattening the image and then saving as a pdf. This of course would only work if you didn't need to preserve the PSD editing capabilities of the PDF.