Can't save changes to .jpgs over my office network using Photoshop CC (CS5 works though)

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  • Updated 4 years ago
Hi there,

Can anyone help.

I can't save changes to .jpgs over my office network using Photoshop CC (latest 2 Dec 14), I've only noticed this over the past week or so.

Spent most of the day checking permissions and configurations etc with no result.

Luckily I hadn't deleted Photoshop CS5 from my applications folder so was able to use that to change .jpgs from RGB to CMYK.

The error message I get in Photoshop CC when trying to save is:

Could not save "image_name.jpg" because of a disk error.

Though I'm happy to have a solution with Photoshop CS5, it seems crazy to have to go back to the CS5 version of Photoshop to get the basics to work.
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Tim Earl

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Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you saving the file to server? What server software/version are you using? Is it all directories on the server? Are you the IT admin at your office?
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Tim Earl

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Thanks for your reply.

Yes, kind of, we are saving to another central mac pro on our local network, which we're kind of using as a server but we're not running any special server software. We just keep all our job files on this central machine.

Yes, it's all directories on the this mac pro that are affected, but also when we try and save on any machine across the network using Photoshop CC.

Yes, I am the IT at the office we're only very small, only a couple of us, we both log in with administrator accounts.

As I said this has always worked up until the last few days with Photoshop CC and still works with Photoshop CS5 fine.

We also running the latest version of Yosemite.
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Chris Cox

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Photoshop is relaying the error reported by the OS.
So the OS thinks that there is a real problem with the volume you are trying to save to.

MacOS 10.10 might be part of the problem - but I haven't seen any similar reports of new problems with fileservers on 10.10.
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Tim Earl

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Hopefully it will be one of those issues that sorts itself out as further updates to Yosemite and/or Photoshop CC are released.