Photoshop CC: Can't save a GIF

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  • Updated 3 months ago
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I have created a GIF in Photoshop CC.  The tutorial I have always used tells me to "save for Web".  This doesn't work anymore.  And it says "legacy" next to Save For Web.  When I choose Save for Web, Photoshop says "Error. This operation cannot be completed."  Help!  How can I save my GIF? Thanks!
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Christine Alvey

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Posted 4 months ago

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David, Official Rep

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Howdy Christine,

Save for Web is found under File > Export > Save for Web (Legacy) or ALT/OPT+SHIFT+CNTL/CMD+S.  When you press this you get an error message?  What version of Photoshop are you running?  On which OS?

Thanks,
David
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Christine Alvey

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Yes, I get the error message when I choose that task.  I am running Photoshop CC 2018. I'm using Windows 10 Home. I have 6 photos of a basketball player dunking a ball that I am trying to create a gif with.  
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Christine, could you share the PSD you're having trouble saving as a GIF? (Use CC files or Dropbox to upload and share a link here)
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David, Official Rep

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Howdy Christine,

So, two things.

First, as a workaround until we find a solution, you can also save GIFs by cllicking File > Save As and choosing CompuServe GIF as the file type.  Not as slick as Save for Web, but it'll work.

Second, I'd like to figure out what the issue you're having is.  Have you tried to trash your preferences?  Has saving as a GIF worked in the past?  

Let's start with this and work from there.

Thanks,
David
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Christine Alvey

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I have tried the File>Save As but it goes right to saving to my computer.  I never see a CompuServe GIF option to save as the file type. Yes, I've trashed my preferences. Restarted my computer too. Yes, I've saved as a GIF in the past.  Thanks for your help, David.  I sure hope we can figure this out! 
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David, Official Rep

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Howdy Christine,

File > Save As should give you a chance to change the name of the file before saving.  In that same dialog, you can also change the file type to CompuServe GIF.  If you'd like, we can do a web-hosted screen-share and I could walk you through it.

Thanks,
David
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Christine Alvey

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Hi, David.  I updated my version on Photoshop CC and now the GIF works!  So maybe that was my problem.  Ha!  Thanks for your advice though!  I appreciate it! 
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Kerry Lewis

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Hi David and Christine,

I have also struggled to create a GIF (using Photoshop 2019 on a Mac – mac OS High Sierra). I followed the official tutorial and I every time I manage to click on Save for Web, but then Photoshop freezes. (There are only 7 layers of jpegs – I'm not working with a massive number of images!) On the occasions that the Save for Web dialogue box does pop up the poor, stressed out preview never loads and I cannot save anything because I get an error message: The operation could not be completed. 

Frustratingly, Photoshop seems reluctant to tell me what the error is and/or why it's occurring.

David – I also tried to save as a CompuServe GIF, but while Photoshop did allow me to do so, I appear to have a gif of a static image, which wasn't really the plan.

Help.

If anyone could explain why this is happening, that would be awesome!


 
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David, Official Rep

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Howdy Kerry,

Thanks for the detailed answer and sorry that you're running into this.  Not that it solves your problem, but I, personally, save animated GIFs of my kids probably at least once a week on my Mac, so I guarantee this DOES work usually.  It sounds like there's something messed up with your installation of Photoshop.

I'd START by ruling out what we can.  Try creating an image that's 10 pixels by 10 pixels.  Add a couple of solid layers and animate that.  Does it save?  If yes, then likely the file you're trying to animate before is too large or requires more resources than your machine has.  If no, then there's probably something wrong with your installation and you should UNINSTALL and then Reinstall.  That said, and this is just a thought, before trying to reinstall, go to Preferences > Performance and UNcheck Use Graphics Processor at the top-right.  The relaunch PS and re-try.  This will rule out your video card.

Hope that helps.  If it doesn't, then let's talk more.

Thanks,
David