Can't register Elements

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  • Updated 4 years ago
  • (Edited)
So yeah I bought Photoshop Elements I can't register it. The program says I'm not connected to the internet, but I am, I'm posting on this forum from the same computer.

At first I called support and they won't help anyone who bought Elements over the phone, and was redirected to the forum. Only customers that purchased programs with subscriptions gets to talk to a human.

Then I searched the forums and found people with the same issue and followed the instructions the forum listed. I followed the 'Troubleshooting connectivity issues' guide and still nothing. And honestly I cannot complete #3 on that list, as I do not seem to have a 'host' file. Is under a different name? I've included a snipped image of my windows files showing no 'host,' but hopefully someone might an alternative.

Then I tried to active offline. Have my serial number, but how do I generate a "response code?" I didn't see in my purchase order.

Please help, as I am on my last leg with this program. It has been a waste of money and time for me so far. I've actually been on to edit photos for free that I should have able to edit on Elements which I paid for.
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Travis Grieshiemer

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Posted 4 years ago

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