Photoshop 2018: Can't open Tiff files

  • 3
  • Problem
  • Updated 7 days ago
  • (Edited)
I can't open Tiff files in Photoshop CC 2018, I get error message "Could not complete your request as it is not the right kind of document". I am editing the images for a friend and they don't want to convert them to jpg. Please can anyone help with a solution.
Thank you.
Photo of Anne Comer

Anne Comer

  • 3 Posts
  • 0 Reply Likes

Posted 1 year ago

  • 3
Photo of Johan Elzenga

Johan Elzenga, Champion

  • 2250 Posts
  • 933 Reply Likes
Ask them how they created those documents. People do crazy things, like saving a file as jpeg and then changing the file extension...
Photo of Warren Heaton

Warren Heaton

  • 232 Posts
  • 95 Reply Likes
I encounter this when I get TIFF files created by the all-in-one printer, copier, scanner and fax machine that one of my clients uses.


If you’re running macOS, try opening the TIFF in Apple Preview. If that works, you can export to a file format that Photoshop will open (you can drag and drop to the Desktop or a folder as well). If the TiFF has layers, I have found drag and drop to be the quickest way to get the them into PS.
(Edited)
Photo of David

David, Official Rep

  • 3285 Posts
  • 525 Reply Likes
What John and Warren said is very true and having a bogus extension can really cause problems.  But, like Warren pointed out, if you can view the document in your OS, then you can usually figure out what kind of file it is.  If dragging and dropping doesn't allow you to open the document, you can also try to change the file extension to see if that works.
Photo of Antony Meadley

Antony Meadley

  • 1 Post
  • 0 Reply Likes

I am getting the same error.

I have just created 3 HDR images using Photoshop's Merge to HDR Pro feature and saved them as 32-bit TIFFs.

The first one opens OK, but the other 2 give the error "Could not complete the request because it is not the right kind of document."

Very odd.


Photoshop CS6 on Windows 7-64
Photo of Jack Thomas

Jack Thomas

  • 2 Posts
  • 0 Reply Likes
I getting the same response on open or drag and drop.
With tif extension these will open in CS4 and earlier, but not in CC.

Here is the file report from the header...
Output from Display Header
File Name:  D:\NAME001.tif
File Information:
 Standard : : TIFF File
 Format : : JPEG Compressed 24 bit RGB data, Q= 10
 Pixels per Line :  20000
 Number of Lines :  20000
 Samples per pixel :  4
 File bits per sample : 8
 Actual bits per sample : 8
 Tiled file, tile dimension :  128
 Number of tiles along a row :  157
 Number of tile rows :  157
 Number of overviews :  10
 Overview sampling method: Subsampled
 Scanning device resolution :  2032  : lines/inch
 Orientation :  4  : Row major order, origin at top left
 NO scan line headers : non-scannable file
 Packet size (16-bit words) : 0
 Free vlt space (16-bit words) : 2000000000
 Free packet space (16-bit words) : 2000000000
Raster to UOR matrix:
 Unspecified or All Zero Matrix
Photo of David

David, Official Rep

  • 3275 Posts
  • 522 Reply Likes
Hi Jack,

Would you send me the file to look at?  And to confirm, this file is NAME001.tif and opens fine in CS4 but not CC, right?  Just respond and I'll answer you with my email address.

Thanks,
David
Photo of Jack Thomas

Jack Thomas

  • 2 Posts
  • 0 Reply Likes
I can send a file.
Photo of David

David, Official Rep

  • 3275 Posts
  • 522 Reply Likes
Check your email...8-)
Photo of Scott Eisenhuth

Scott Eisenhuth

  • 1 Post
  • 0 Reply Likes
I am having the same trouble. TIFF files that will not open in Photoshop on a MAC or PC.
They were generated by a microfilm scanner.

I tried opening them in preview, dragging and dropping them into photoshop and copying the file and changing the extension to .JPG. The file size of each of these files is big enough that I would expect a good file to be there.

I don't know what else to try. They were made on a library's microfilm reader and to return to do it again would be a 3-1/2 hour drive.

I'm hoping someone has a suggestion.
Thank you
Photo of David

David, Official Rep

  • 3279 Posts
  • 523 Reply Likes
Hey Scott,

Feel free to send me your document and I'll take a look.  In Jack's case, the file wasn't correctly formed.  That might be the case here too.  Email on it's way...

Thanks,
David