Photoshop: Program error - Can't open files (MacOS 10.10 OS bug)

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  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
Hello.
When I tryed to open file in Adobe CC I see this error.
Could not complete your request because of a program error.



When I restarted Photoshop and I tried open file everything is fine. But in 5-10 minutes if I try open another file I see this error again. Help me please. Thank you.
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Kirill Kalchenko

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  • sad

Posted 3 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Is Photoshop is Up-To-Date? http://adobe.ly/PS-Up-To-Date

If it is, try creating a new Admin user account and run Photoshop from the new user account to see if the problem goes away: http://blogs.adobe.com/crawlspace/201...
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Kirill Kalchenko

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Thank you! Second variant helped me :)
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Kirill Kalchenko

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Jeffrey, today I see again this error.
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Ian Forknall

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I also have the same error message which started happening yesterday. I've viewed many threads on this issue in many forums and none of them ever seem to come to a conclusion.

Anyone have any ideas about what might be happening? It appears to be a common issue.
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Kirill Kalchenko

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Mac?
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Ian Forknall

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Yes. Yosemite 10.10.2
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Kirill Kalchenko

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You see this error only when you try to open the file?
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Ian Forknall

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I see it when I try to open a file and when I try to "Place Embedded" files onto another image.
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Kirill Kalchenko

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I hope somebody from Adobe will help us...
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Kirill Kalchenko

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Adobe hello! Where are you?
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Chris Cox

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brushing my teeth at the time you posted this...
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Kirill Kalchenko

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))
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Ian Forknall

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Hi again Kirill,

Here's something that seems to be working for me so far:

Close Photoshop and reopen it again and try to open a file from File>Open.

Before selecting your file, change the view mode of your Finder window:



I changed mine from List to Grid and it seems to have worked for the last 8-10 images I've tried.

It seems like a flimsy fix and I've no idea how long it will last, but it seems to be working so far!
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Kirill Kalchenko

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Thank you. I will try. But I see this error before I see files. I saw this error when I just click on "open file".
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Chris Cox

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Are you using MacOS 10.10? That is a known bug in MacOS 10.10, and Apple is working on a solution.
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Kirill Kalchenko

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I am using 10.10.2
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Kirill Kalchenko

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By the way, I changed view (to grid) mode and I am working 2 hours without this bag.
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Chris Cox

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Some people have luck with that workaround, and some don't. I hope it keeps working for you.
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Kirill Kalchenko

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Thank you. I will let you know if I have this bag persists.