Photoshop: Can't open PNG file

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  • Problem
  • Updated 11 months ago
  • (Edited)
I can't seem to open my png file in Photoshop.

All it says is invalid file when I try.

Anyone knows what the issue might be?
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Posted 11 months ago

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Photo of Johan Elzenga

Johan Elzenga, Champion

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What kind of PNG file is it? I have seen problems with screenshots from iPhones, because these had the wrong extension.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Can you zip the file up and post a link to the zip? (drop box or CC Files)
Photo of Julie Stiltner

Julie Stiltner

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I have had the same problem with some .png files I have downloaded. Never seems to be an obvious reason why to me. 
Photo of David

David, Official Rep

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Hey Rick,

My first guess would be that the file's extension is wrong.  I would try changing it to one of your other, commonly-used formats such as PSD or GIF or JPG and see if it will open then.