Creative Cloud: Creative Cloud app black empty dialog

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  • Updated 4 years ago
  • (Edited)
I am working on an HP EliteBook and I downloaded the Photoshop software but nothing is opening when I click on it. Instead, i get a Creative cloud window that contains nothing but a black screen

Anyone know how I can fix this?
Photo of Marisa Galloway

Marisa Galloway

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Posted 4 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Marisa,

Can you you try updating your video card driver? Determine what video card you have and go *directly to the manufacturers website (Intel, nVidia or ATI/AMD)* and download the latest driver: http://blogs.adobe.com/crawlspace/201...

If that doesn't work, try disabling the integrated Intel driver:

https://forums.adobe.com/message/6888...