Elements 13: Can't mark faces

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  • Problem
  • Updated 4 years ago
  • (Edited)
Just updated from PSE 11 to 13, used to be able to mark faces but now when I click on the "Mark Face" button it analyses the photo, says there are "No new people found in your selection" but won't allow me to mark them manually.
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Andrew McIntyre

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  • frustrated

Posted 4 years ago

  • 2
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Einar Rossavik

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I have the same problem, and here is what I do:
1: Pressing "Add People"
2: Runs "People Recognition"
3: "Analyzing Your media now"
4: "No New People found in Your selection"
5: Press "Mark Face"
6: displays "People Analysis is yet to be performe on the selected media. Would you 7: like to start the analysis now? Yes No
8: Pressing Yes
9: and it is back to step 2

Upgraded from 11 to 13 at X-max. Updated to 13.1 yesterday. Win 8.1, 8G memory
(Have tried to rename breezesession.dat, and access rights seems ok. File reappears when Organizer is used.)

Please help - anyone!
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Anwesha, Employee

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Hi All,

Could you please try the basic troubleshooting steps available in artucle:
https://helpx.adobe.com/elements-organizer/kb/organizer-face-recognition-errors.html

Thanks,
Anwesha